Monro Muffler Brake & Service

And I could give this place zero stars if I could. I ran my car into the curb on the very snowy and icy road. They supposedly fixed my axle and aligned my wheel. They charge me an astronomical amount of money. And then they charge me storage at the amount of $ 175. I had to speak with the headquarters to get a refund. They said that they apologized and that the way they conducted business was absolutely unacceptable. I would never recommend this place. Maybe try to go to a family owned place where they have better values.

I made an appointment three days in advance and arrived on time, but I waited for 1.5 hours and found that they had not even started working on my car yet!
I took my car and my wife’s car here for a state inspection. I made an appointment three days in advance. According to the appointment, the two cars will be inspected back-​to-​back: we would drop one car at 12pm and exchange it with the other car at 1pm. We do this because my wife is pregnant and we have to take our 3 years old daughter with us all the time. We arrived 5 minutes before 12pm. There was no customer waiting in the room. The manager did not say anything about the possible delay. I thought the work would be done pretty fast. Then we dropped one car and drove the other car for grocery shopping. At 1:05pm we drove back and found they had not even started working on the first car yet. The manager told me they would started working on my car in 15 min, one and a half hours later than the appointment time!!! The manager’s attitude was terrible. He felt this was very normal in their business and it was not their problem! I was very disappointed and decided not let them work on my cars at all.
I understand that the service we requested is not high-​profit, but businesses should treat all services equally, not to say the services for those who made appointment several days in advance!

Came here for an oil change since I had a coupon. I made an appointment and was told it should take about 40 minutes. Sat there for 30 minutes, playing on my phone and reading some magazines before my mom showed up on her way home from work. We went across the street to grocery shop and the employee told me they’d give me a call when the work was done.
It took at least another hour before my car was done. The place was hoppin’!
I understand that things get busy and people stop in unexpectedly, but businesses should prioritize services for those who make appointments.
Overall, I was pleased that they rotated and filled my tires (included with coupon), and that I had Tops across the street to entertain me while I waited but I was disappointed that I had to wait that long.
I’ll probably be back though considering that this is close to home and the web seems to always offer a $ 19.99 coupon. But my car smelled like farts when I finally got in to drive home. HAHA!