Firestone Tire & Service Centers

Never have I ever had such an amazing experience at a car service business like I had the other day at Firestone. My car was shaking like crazy after I had bought groceries. I thought maybe because it’s the middle of winter and I hit so many pot holes the alignment was off so I took it to Firestone to see what was wrong with it. 15 minutes after we dropped it off they called to tell me it was because of the build up of ice in my tires so they would thaw it out for me. Seeing as I know nothing about cars they could of easily said it was the alignment and charged me for it and just said that was the problem. It was nice knowing there are some trustworthy people in this world. They were so friendly and I really appreciated it.

This store is excellent. I have had issues with Sears (didn’t seal the tires and caused leaks) and Dunn tire is very good but they charge $ 100 – 300 more and hope to try to «match» price instead of offering a good price upfront.
Firestone offers a very good price… with excellent customer service. And I had an issue where they charged me for a warranty in the tire that I didn’t want. I called and spoke with manager Rick Brodzik. I asked him if he could take this off even though I signed a commitment to that dollar amount before they did the service. He said «absolutely no problem». He took it off and even sent me a letter confirming the credit the very next day.
If you feel like you are the type of person that are uncomfortable with dealing with tire places for fear they will take advantage — then this is the place for you. They are upfront and honest. And that is all I ask when dealing with auto stuff.