Triangle Appliance Repair

Okay. great repair staff that show up and asses the issue– (have a dishwasher repair I called them for/​was NOT happy that they are the only ones authorized for my Fisher-​Paykel — preferred the xlnt service I received from Sears on the 1^st go round, but I was following thru per the manufacturer requirements). ok, so assessment made, tech ordered the part and an appointment was made. Do they show up NO and no call.(and you know what it takes to coordinate time off to work thru getting repairs done) well, long story LONG and multiple calls and emails, now 5 weeks later they are scheduled to come out and finish the repair (that I paid $ 125 for the 1^st visit for) now that the part is in. Left hand has NO clue what the right hand is doing. So NO I will never, ever call them again for any servicing on our appliances, plain and simple.

We have tried numerous times to get our refrigerator fixed over the past two months. They have canceled on us and not shown up. They won’t return voicemails or answer calls during working hours. They diagnosed two issues with our machine when they finally did arrive. One problem was a broken ice maker. Flash forward another few weeks and another cancelation, the ice maker has started working again with no repair (so, was it actually ever broken? I think not). We are so so frustrated but they are the only Whirlpool authorized repair company in our area.

I had a problem with my LG washing machine. I called Triangle and they called me back with a tip that allowed me to fix it myself.

I was referred to Triangle Appliance Repair after LG diagnosed my Refrigerator defrost problem, over the phone.
LG ordered the new main board and had it shipped directly to TAR.
A week later, Kenny showed up (after calling 10 mins ahead of time) and promptly replaced my mainboard. He also cleared a huge ice blockage in my freezer — caused by the faulty defrost cycle.
After completing the repairs, Kenny verified that the refrig/​freezer was cooling properly, tidied up his work area, and was on his way.
Thanks Triangle Appliance Repair for a great repair experience. I will definitely call you again for any future appliance repair needs.

This company is a horror show. The LED went out on the display panel of my Kitchenaid oven. So I called, told them the model and serial number of my out of warranty oven, and then sweaty old Kenny arrives (very late), reads off the serial number and model number and asks me for a check for 95 bucks! Wha-​a-​a-​a-​at?
I refuse to give it to him and call the office. They say, yeah, he shouldn’t have done that, I see here you called already, blah blah blah. Then I get a call from the office saying we have the part, but please call about our what you owe. So I call. Nobody. No call back. So I say, to hell with it. After all, the oven works anyway. Then a few weeks later I call and talk to Jill and she goes on about their overhead, their costs, etc. etc… And says we can come next Friday, and I ask how much. She says: 260 for the part and 480 altogether. 220 bucks to replace an LED? Are you nuts?! That’s nearly 500 dollars to replace an LED. Might as well buy a new stove. Naw, I’m not calling these pendejos again.

There original delivery was scheduled out a week after they had our replacement unit and cancelled the day of delivery. They were not flexible with rescheduling and they were finally an hour late. The replacement unit that was brought was damaged and we refused delivery. Will never deal with them again.

I am writing to acknowledge the great service I received from Triangle Appliance Repair. My relatively new LG washer suddenly stopped working and displayed an electronic message that I could not find in the user’s manual. The LG website listed Triangle Appliance Repair for our area. When I called I spoke to Kerry, he said they could come out to look at it the next day. I then texted him a phone photo of the error message and to my amazement he phoned back within 30 minutes with a solution to the problem. He also did not recognize the error message, so he phoned LG and they told him that it indicated that we needed to clean the drum. I followed the instructions for that procedure and our washer was back to normal. Triangle Appliance could have insisted on a service call but instead chose to provide superior customer service. They will definitely be my first call next time I have an appliance in need of repair!

If there was a 2.5 I would have entered it. For the price of the repair, I should have bought a new refrigerator. $ 465. to fix an ice maker? Was it really broken? That’s what I get for living out of state and renting to tenants. Just seems expensive. But they did show up. So much for high end GE Appliances. Can’t manufacturers make anything that frickin lasts? Should have bought a new one. So over being a landlord. The link to the new refrigerator has nothing to do with me.

Called for warranty service on a Bosch dishwasher that would not stop at the end of a cycle. it took 5 days for 2 technicians to show up to say it was the detergent we were using, the water wasn’t hot enough, etc. When my husband called them out on those lame excuses they ordered a new power board.
Power board arrives at Triangle on ¹¹⁄₈. We called on ¹¹⁄₁₁ to see what the status was. They finally had time to install it on ¹¹⁄₁₅. The tech came, installed the board and didn’t feel it was necessary to test it. he also tried to get us to pay for the service call. When reminded it was under warranty he kind of chuckled and said, «oh yeah… huh».
We tried the washer that evening and, sure enough, the washer was not fixed.
We called Bosch and they called Triangle who has no record of a service call to our home (they were there twice), no record of the board needing to be ordered– nothing. And they told this to Bosch on the very day the technician was at our home.
The triangle technicians that came to our home (3 different ones) give the impression that they would rather be anywhere other then doing their job, they are obviously lacking skills in keeping good records and their diagnosis skills need a lot of work. Unfortunately they are the only authorized repair service for Bosch warranty work in the area.
I’m currently communicating with Bosch about a buy-​back on this unit. I would have replaced it with another Bosch but knowing Triangle is the only authorized service, we will chose a different brand– one that has some one else servicing it.

I don’t see how an appliance repair could have gone any better than this one. The appointment was easily made, confirmed, verified the day of service and the repairman called when he was on the way. He had diagnosed the problem before arriving, having looked up a known problem with Whirlpool refrigerators. He completed the repair in under 15 minutes and could have left at that point. Instead, he went to work melting all the ice that had formed and pouring water through the drains to make certain it was working as it should.
The repairman was very pleasant, explained exactly what he was doing and was certainly very competent. This was the first time I ever used this service and now I wouldn’t think of calling anyone else.

I have had it with this company. I really hope the owner reads these.
We purchased a new house and this company is who installed the refrigerator. One of the produce drawers broke after opening it. Not cracked, broke. I called to get it replaced and was told a «technician» had to come out and inspect it. They DO NOT make advanced appointments. You have to call and ask, then they tell you when they will be by that day. I guess they model themselves after Time Warner Cable, but worse. I took off work to meet the repair guy, but nobody showed up. I called the dispatch and was told he tried to call me. I said I received no phone call. The dispatcher said that’s impossible, because this technician was a veteran. I tried to say maybe he made a mistake, but to no avail. He assured me that a veteran like that never makes those kinds of mistakes. How can you tell a customer that they are in the wrong when I am standing in my house and received no call? The only thing he could do was reschedule again for another day, but he couldn’t tell me when. How is that a helping a customer? I asked him to order me a drawer please because it’s broken. The drawer broke. After arguing for ten minutes about it, he said he would.
Flash forward two weeks… I called back to see when the drawer would be in. Of course, they hadn’t ordered it and said I would have to contact Frigidaire myself, because it’s a cosmetic repair, not a broken part. I assured him it was broken, not cracked and it’s not cosmetic. He would not budge. I asked why he didn’t tell me this two weeks ago and he said he was just doing his job. Terrible customer service. Horrible.

They diagnosed our oven over the phone & ordered up the part before coming to the house, so we only had to pay for one trip. Installer was quick, polite & professional.
I also like that he called before arriving & had on a company shirt. No question when he arrived he was the repairman.

We had a problem with our refrigerator, and I called this company because they had a good review… but after several attempts at getting our ice maker fixed… I have given up! They only make appointments during the day… which is when normal people work, and they won’t even answer their phones after 4:30pm in the daytime. I had a service man tell me they would come by at 4:30 pm, and I left work early… and they never showed up or called me back to follow up with another appointment! Truly disappointed…

After having a really bad experience with Sears a few years back when my refrigerator was having problems. I dreaded having to have my refrigerator repaired again. But its problems were getting worse and worse and eventually I decided that I could not put it off any more.
I called Triangle Appliance Repair on the recommendation of a neighbor who is a real estate agent and who manages a rental property.
I can honestly say my experience with Todd Long was as good as it gets when dealing with repair people.
He showed up when he said he would. Most repair companies have a «trip charge» just to show up at your house. These folks have a «trip and labor» charge which is just like it sounds. It covers their time to make the trip and the work they do on your appliance. I suppose if it was really a long job they might charge you more. But basically the only unknown when they walk in the door is the cost of parts, if any. And their rates are way less than I paid Sears.
Todd explained everything he was doing every step of the way. In my particular case, no major parts were needed. Not only did he fix the refrigerator. I learned a lot more about how it works and what to look out for next time as well.
Having an appliance breakdown is never fun. In fact it always throws me for a loop. Stuff just isn’t supposed to break! But if something does break and you can’t fix it yourself, it’s nice to know you can trust people like Triangle Appliance Repair to do the right thing.