The Concierge

Bought the great Groupon deal in December for the RDU round trip voucher. Made reservations for late-​March at that time. Long story short, I don’t think this business is in business anymore. No returned calls /​e-​mails to confirm reservation, didn’t show up on date, etc. At least Groupon refunded by money (in Groupon bucks, but I suppose that’s OK).

Using a Groupon purchased before our recent vacation, we used Concierge to travel to RDU from Chapel Hill, and purchased an additional Groupon voucher for the return trip. One week later, tired and eager to get home, we arrived at the airport close to midnight. When we weren’t met in baggage claim, we found the area where pre-​arranged limos park, and they weren’t there either. Finally, after calling three different numbers for Concierge, and getting no answer, we paid for a cab.
The following day, I called. All I could get was a recording touting their service, so I left a message on their machine. The recording assured me someone would call back within 24 hours.
It has now been six days, four more unanswered phone calls, and two emails, also unanswered.
I took the extra step of looking up Mr. Elcheco Williams in the Durham White Pages. I called his home number, only to be told by an automated message that his number was no longer in service.
Obviously, something very important has changed with this company. I do not believe they are still in business, nor is the owner still in the area, based on the above.
Bottom line … STAY AWAY FROM THE CONCIERGE!
Whatever good will they accumulated from past activity has been totally wiped out by their current lack of performance.
The only good news is that Groupon is honoring the redemption value of the coupon.

We used The Concierge, Inc because of their amazing Groupon Deal ($ 35 for roundtrip service to RDU). I booked the trip with Elchico, the owner of the company, who was incredibly friendly and professional. I failed to see that we lived outside the pickup zone for the Groupon, but Elchico went above and beyond and still picked us up and charged the same amount. We were loaded up with a lot of bags and a baby, so it was very nice that he showed up in a large, new, and clean Lincoln Navigator to fit all of our belongings. Upon returning from our flight (a redeye), Elchico picked us up at close to 1am! Would definitely use The Concierge, Inc again. Even without the Groupon at full-​price, he would definitely be worth it!

Elcheco Williams runs this limo service which he built from the ground up. He’s friendly, personable, quick and his luxury sedan got me to the airport on time!
If you’re looking for a nice ride to the airport or anywhere else in the area, he’s your man.