Sears Auto Center

This place is the worst Sears Auto Center I’ve EVER been to — the service sucks. You stand waiting in the reception and you get no acknowledgement not even a «we’ll be with you in a minute sir» and 15 minutes later when they get to you — no apology. It seems customer service & Sears don’t know each other.
I was told my routine oil change would take 2 hours because of the cars ahead — that’s fine. But when I get back they now say it will be at least 3 ½ hours at best and if that doesn’t work then I should come back tomorrow. I think tectonic plates move quicker !!
Stay well away — clearly as other reviewers have said — paying customers clearly interrupt their routine. When you look into the workshop the level of inactivity is obvious and there’s a blatant disregard for Health & Safety compliance. Not one person wearing gloves or eye protection and I’m pretty sure that’s required when handling oil & standing by tires being inflated.

Got an oil change and routine service. Good prices. Good service. Friendly. They don’t try and up-​sale you the way jiffy lube and other places do with unnecessary services. So happy I came here. Will do all future oil service here. Was perfect for someone who doesn’t know much about cars and didn’t feel like they were being taken advantage of.

I ordered a Michelin tire on ¹⁰⁄₃₀ and provided my credit card number to hold this order. The tire did not arrive by 10:30’sh as the Rep claimed, and as I was traveling this day, I had to schedule to get the tire on ¹¹⁄₁. On ¹⁰⁄₃₀ MY CREDIT CARD WAS BILLED FOR THE TIRE AND ENTIRE SERVICE!!! WHO DOES THAT IN ADVANCE OF PUTTING THE TIRE ON MY CAR??? Do not go to this auto center. They are slow, disorganized and clearly this is not how you do business — I mentioned this to Rep who ordered my tire — but he simply made an excuse about how they normally don’t do that — my issue was not taken seriously or address. DO NOT GO TO THIS AUTO CENTER!

Warning! Unbelievably poor service. Don’t know how they stay in business. Three mechanics could not locate transmission dipstick on Ford F150. When I asked if they looked it up on the internet, they said they didn’t think to do that. Smoking cigarettes and watching the ball game — I was an obvious interruption to their normal routine. Sorry to be a PAYING CUSTOMER!

Sears Auto Center at Northgate did a fabulous job in helping us get our old Volvo back on the road within our limited budget. They were extremely courteous as well as skilled. Our family has been utilizing their services for 30+ years, and they have been consistently helpful and reliable.

I highly recommend this Sears Auto Center. This is my go-​to for all things car related. The staff that greets and deals with the customers in the sales room are very friendly and helpful, which can’t be said for every auto care service places. Usually there’s someone working that has dealt with me before which makes the experience less stressful.
For simple things like oil changes it usually only takes about an hour for them to get everything done. I’ve found their prices, including labor, to be competitive and usually far cheaper than places like the AAA Car and Maintenance Care Center. If this location fixes a problem, it’s actually fixed and not just a short-​term remedy that’s going to wind you back in the waiting room a few weeks later. If they can’t fix the issue, they’re upfront and go over the issues with you and make recommendations, including suggesting others in the area that may know your problem or car a bit better. I always appreciate the time they take in explaining issues and don’t think twice about anything they’ve done or recommend doing. This location also has weekend hours, including some on Sundays, making them convenient and customer-​friendly.
I’ve only had one car issue they’ve not been able to fix that gave me some grief and issues. They don’t do state inspections, which is a bit of a shame, but overall the pros outweigh the cons.