PetSmart

LOST MY PETS ASHES!!!
Yes, lost my pets ashes! I lost my mind… the «manager» Erin Lewis, terrible human being, she refused to talk to me when I came in and literally ran to the back and hid. The front desk lady, Phoebe, did the opposite of what you would expect after being thrown under the bus by her boss. This lady actually starts giving me attitude, like I’m the one who was to blame. This was this most ridiculous thing I have ever seen/​been a part of.
It’s clear that this place has zero direction and even less accountability. Erin Lewis and Phoebe are 2 of the worst people I’ve had the unfortunate pleasure to meet.
AVOID AT ALL COSTS!

Absolutely the WORST grooming experience my dog and I have gone through. Solomon, my pup, is a Pit mix so his short hair rarely needs professional grooming and I enjoy caring for him at home myself. However, I prefer his nail trimming to be done by a professional. I took him to this Petsmart because my usual groomer had left town and had to find a new one. Petsmart seemed fine, I had shopped there many times and didn’t think the grooming services could be so bad. Boy, was I wrong!
Solomon has always been terrible with crates/​cages, and so I was sure to tel the groomer. My impression was that they would not force him to go in a crate. Hours after dropping him off, I got q call saying that an incident had happened. They said they struggled with putting my dog in a crate, when I specifically told them that it would happen, and my dog had suffered a laceration near his eyes. They asked my permission to take him to the vet for treatment. When I got there, the groomers coldly pointed me to the vet area without apologizing or having any remorse for what happened.
The vet told me it was q minor cut, but still required cleaning and antibiotic ointment.
On top of going through all the unnecessary vet visit they also didn’t even do a good job at clipping his nails. They left the dewclaw untouched! Every groomer, and even owner, knows that the dewclaw must be trimmed. It will grow!
Absolutely the worst experience with a groomer I’ve encountered. I’ve never gone back there and recommend anyone against bringing their dogs at this place. Other groomers may be a bit more expensive but it’s worth every penny.
PS. Not long after the incident, my friend told me that after taking his standard poodle there for a year, his dog got an ear infection because the groomer had neglected all along to clean and pluck the ear hair! My friend said that he always trusted the groomer had done a great job all around because his poodle’s hair cut was exactly what he wanted, but the groomer was leaving our grooming details that are incredibly important for a dog with drop ears, ear cleaning and hair removal! That poor boy has not returned there either.
BEWARE of this place!

We had little interaction with staff except at the register. The place was clean and nice. They had a small section of cats, fish, lizards and rodents. I came looking for some dog treats. They have a fairly wide variety including holiday treats. I bought catnip from Amazon for less than what they charge here, but their dog treats were cheaper here.

I shop at a lot of pet stores and this Petsmart location has got to the worst by far. No selection of Hills Science Diet canned dog food to speak of, it’s nasty (apparently they’ve never heard of housekeeping) and the employees are just plain rude. It’ll be a cold day in hell before I ever step foot in this location again. I wish I could give it no stars.

This place is great for stocking up on pet supplies. However when your in need of a grooming or vet appointment BEWARE! I have a Malti-​Tzu she is my little heart and soul. I took her to get her first grooming appointment a while back to this pet smart… Little did I know it would terrify her forever. So I took her dropped her off and everything seemed great. 5 hours later, I answered a call from the store expecting that she was ready for pick up. Instead I find out that Pippa, my dog has had an accident. At first they tell me a snip of her ear was cut through, and ask me if it is okay to perform surgery I say it is fine and think everything is going to be okay. Then I call back wondering why they wouldn’t just do stiches if its a tiny piece of her ear and I find out the truth. They lacerated her neck! To the point that she was bleeding profusely and had to start the surgery before I even said yes! They lied to me, I guess it was so I wouldn’t get so upset but really what made me angrier was that they neglected the truth! They had to do a $ 15,000 surgery for a mishap at the groomers! How deep was that cut? enough to need 12 stitches on a dog weighing less that six pounds. I get to the Pet Smart and the manager of the groomers wont even talk to me. Then Finally she comes out and catches a giant attitude and even curses at me! I talk to the general manager whom talks to the grooming department right away and explains to them how they should treat customers of whom they just almost killed their dog. Everything was settled and that place is awful! They didn’t get two minutes into the grooming, she was shaved down the top and looked ridiculous. The Vet told me when I finally got her back that she would need 3 check up appointments. And that everything was paid for. But honestly they fixed nothing and ruined my puppy. She now shakes when ever we take her ANYWHERE, is terrified of new people and acted nothing like this before our run in with this awful grooming department. Only take your dogs to be groomed here if you want to sit through a $ 15,000 SURGERY. And even then they don’t apologize but act like it’s your fault for bringing the dog there. My puppy had no issues before this incident and after she became a whole new dog. So THANKS PETSMART for your AWFUL GROOMING and HORRENDOUS customer service.

I primarily come here for the toy selection. I love the Kong products and they have a good variation.

I took my dog Rico 1÷22÷15 to get groomed. I dropped him off with the sweetest young ladies, but I received a call from a man telling me it was time to pick him up. When I got there he mentioned that Rico was giving him a hard time with his nails. I figured it was just his nerves and didn’t think twice about it. I got home and Rico kept acting funny… Unilocaling randomly and licking his paws. When I went to look I saw a lesion which was possible cause by the nail grinder (I posted a picture for everyone to see). I recommend not taking your loving pets to this place!

Not only the grooming took 4 hours and the dog hair was not cut short enough but they bathed the dog before the grooming and I took the dog home smelly from other dog scents and other dogs hair.
Not recommended!

It was endearing to see a woman outside the Petsmart with two dogs in their cages, one resting peacefully and the other gnawing on a toy. I wanted to take one of them home right then and there, and I’m a cat person. The rest of Petsmart is just a big box store with pet stuff. It had some of the things I needed, but not all of them, and the prices aren’t always right, but ya do what ya gotta do.

We are learning how to set up out fish tank and this petsmart is the place to go. Seriously, they have been amazing. Their aquatics man is so insanely knowledgable and really takes pride in his tanks. He’s been great for helping us set up a healthy aquarium.

Our dog Maggie has gone for several baths here, and a shedding treatment with furminator. I was really impressed at the professionalism and friendliness of the grooming staff. They are well-​trained and did a great job. I noticed they pay attention to safety (the groomer who checked Maggie in took the time to bring the dog she was clipping down from its noose on the table first) and they noticed and pointed out to me a small growth on Maggie. The retail staff are also very helpful and competent. If there are more than 2 people in line they quickly open another register. They are also helpful with product information. We recently adopted our second dog after meeting him at Petsmart adoption event and received a booklet of coupons which we immediately used to buy a big cart of puppy supplies. We registered for a Petsmart card with our phone number which gets lots of discounts as well. Overall, I’ve been really happy with Petsmart — pleasantly surprised for a big box store. I like that Petsmart welcomes rescue groups to showcase homeless dogs and cats.

I take my dog to Petsmart to get a bath semi-​occasionally. The groomer’s are always so excited to see my pup and he feel the same way. He immediately wants to jump onto the grooming table. He comes back to clean and smelling great. I would definitely recommend taking your dog here if you need a basic groom!

Good selection, friendly staff. Grooming services are always good. I have a German Shepherd, so I ususally get the nail grinding vs. the clipping, and I think they always do it to a good length. And when I forget to mention it, they always remind me, but they never try to upsell me on services I don’t want. Very convenient as well, they always have an appointment that fits my needs.

This review is primarily for the wonderful service I got today. My daughter and her friend wanted to buy a class pet and did some pricing and research to see how much it would cost to get a gold fish. Not knowing anything about what size tank, equipment and product needed I had to rely on a very knowledgeable and helpful sales assistant Amanda.
It’s rare I go into a store and feel like the person helping me has any particular interest in being there and only does the bare minimum, but I felt our project was her project and she stayed with us, not rushing at all, offering helpful advice all along the way.
She was able to guide us toward trying a Beta as they didn’t need a pump nor such a large tank. We wanted to keep this simple for a 3^rd grade class and their teacher. She took us to each area of what we would need to set it up and gave us clear instructions on how to use the heater and feed the fish, changing the water, etc.
I don’t go to Petsmart a lot since it’s out of the way but I would trust Amanda if I ever have a pet project or questions. She’s a hard worker who enjoys what she does and is eager to help. I would have been lost without her help today, so thanks so much!

I go here when I don’t feel like going to Walmart or when I need something that Walmart doesn’t carry. It is easy to get in and out in a few minutes if you know what you are looking for. However, if you don’t, prepare to be overwhelmed, especially when it comes to dog food. Why are there so many brands? I had the hardest time finding a simple bag of treats because everything is organized by brand, I had to walk up and down three aisles and finally just grabbed a bag and headed out as fast as I could.
I prefer not to because their prices are kind of high but they have what I need 80% of the time. I wish their small animal offerings were a little more complete but in a pinch, it works.
Every time I go here the cashier always says hello when I walk in and chit chats with me a little bit. He is super friendly and the staff is helpful when looking for products.
I haven’t tried the groomers out yet but will revisit this review when I do.

I usually don’t request a specific groomer for my dog, because they all seem to do pretty well. Marc does an especially good job — I tend to get the most compliments after he has groomed my dog.
The only reason Petsmart grooming didn’t get 5 stars was that they tend to get lazy on the nail clipping. I’ve been a professional groomer in the past, so I know when I’m looking at nails that weren’t clipped properly. A lot of times they’ll just «tip» the nails when they really could/​should go a little farther back. Also, I was taking my dog in frequently — every 6 weeks — so I wasn’t really paying attention to her nails between groomings. Then one day I noticed that one of her dew claws had grown all the way around in a circle. The other one was totally fine, so basically it was just a situation where that same one had been missed a few times in a row. Ever since then, I always check her nails as soon as I bring her home, and go over any that need additional clipping.
Overall, I’d recommend Petsmart Grooming — it’s nice that you can see dogs getting groomed, so you can make sure they treat the animals the way you want yours treated.

GROOMING SERVICES:
This review is strictly about the grooming services – which I’ve been using for the last 4 years with our first dog, Bruno – and today I took in our new dog, Bella – who is a rescue dog and had some serious matting issues in her tail and coat. The groomer, Seth, was fantastic! I highly recommend him to anyone who has a dog with a long or complicated or matted coat. He shaped and tailored her coat so that she looked SO BEAUTIFUL afterwards – in fact, when I took her to Phydeaux afterwards, everyone complimented her on how lovely she looked. While I think the groomers at Petsmart, in general, are good, Seth was the best groomer I’ve worked with and will definitely go back and ask for him when I have to take my other dog in.

Shopping:
Ovie would like me to tell you that he loves this place. The staff are always fawning over him and are very helpful with any questions. ALL of them know where items are and if they’re in stock. That’s awesome because I don’ t like spending a lot of time shopping around a Petsmart, it’s just not something I want to do with my time. They have a decent stock for dog items. All kinds of toys and food and grooming products. Although it’s more expensive that what you can find online, it’s a quick stop shop if you’re in need.
Training:
We’re doing the beginners training class with Ovie. We have a total of 2 dogs in there and it’s wonderful. He gets a lot of attention from the trainer and we’ve seen a lot of progress with his behavior and tricks. If you’re thinking about getting some training for your pup, I would recommend petsmart, they’re worth it.