Petco

Saw the «dog trainer» on staff hit a dog during a training session. It was her own dog but I’m still pretty sure there’s no actual dog training philosophy that supports hitting an animal. If you’re looking for a decent supply of pet stuff then this is your place, if you’re looking for a dog trainer I recommend DarwinK9 with all my heart.
Oh, my super sensitive 11 year old daughter got to see the dog get whacked too so that was fun.

This Petco is the best in the area. Friendly helpful customer service, a huge difference from other stores in the area. The rewards program is unbeatable & I always take my pup with me when I go. She loves it & the staff is so friendly to her it makes it even that more enjoyable. My pup looks for Jaime (a long term employee) as soon as we walk in the door. She’s known her since she was a pup & is always so sweet to her. Great selection/​variety of products too!

We mostly utilize the grooming services. Our dog has a lot of anxiety and finding a groomer to work with her can be challenging. Bill has been absolutely fantastic!!! He is the only one who can trim her nails or wash her ears with ease! I highly recommend their grooming services!!!

The best thing about this store is its amazing self service dog wash area! I took my dog here after a muddy day at the dog park. The staff was very friendly and helpful and got us set up quickly. You do need to provide proof of current rabies vaccination.
The dog wash station includes a waist height metal wash tub (with ramp), hot water, long spray hose, shampoo, towels, a blow dryer, and aprons to protect you while washing your dog.
It was fast, convenient, and a great bargain at $ 10! No bending over a tub at home and clogging the drain with dog hair, or cleaning up dirt flung all over the bathroom, or worse standing outside with a garden hose freezing.

For the past few times I have been to the Petco at this location, I have been disappointed in the management and the overall shopping experience. I say this because for starters, many of the items on shelves are in the wrong places, but the descriptions of the items match the items that are placed in their spots. This means that every time I take something new for my lizard’s terrarium up to the front, they tell me it is full price because it was in the wrong spot. And they are always mislabeled.
Another thing Petco is supposed to do is price check with other stores at the customer’s request. When I brought up an item that was supposed to be only ten dollars at the other Petco, they told me that it wasn’t an item that would price check like that because it was the other store’s sale. Considering the point of the price check is to get that same sale on the exact same item, I feel a bit ripped off. When I requested that they call the store to do an actual price check, they refused and I ended up leaving upset at the service and with no new items that I needed.
One thing that really irked me was the behavior of one of the store managers, or at least, who I thought was the manager. We needed help with the pricing, and he came out of the office and looked like we really made him mad for making him do work. Then, when he came back, he told me in a rude tone of voice that he indeed did have the item mislabeled, but I still had to pay the price in the system. Then he really seemed mad when I wanted him to price check with the South Point location. When he called, he basically told them that the price was the higher one and hung up. His attitude was completely rude in my opinion, and is one of the leading reasons I will not shop there again.
It is sad that I am not going there because overall, the rest of the staff is helpful and nice, but he ruins it every time he is out of his office. I may shop there again if something is done about his attitude or if he is replaced.

This is a sad review since it involves some really unhealthy rats. I wanted pet rats for my daughter’s birthday. I tried researching where to find healthy rats, and pretty much came up with nothing, so I figured I would go to Petco and just ask a lot of questions. The nice man that was helping me assured me of many things, these two being the most important: they get their rats from responsible breeders that keep the rats in good living conditions and they sell their rats for pets.
I took home two little cuites. Bought them the rat manor. Gave them to my daughter– she was in love. THE VERY NEXT MORNING one little dude was gasping for air. We brought the rats back in. They took them, started antibiotics and said they’d be in touch (they also offered two different rats, but really, like those would be healthier?). They told us a few days later the rats would be on a two week round of antibiotics. Okee dokee. Two weeks later when I called, the guy said they needed 5 more days. I was like, man, c’mon. At this point maybe we need to just reconsider the rats, seeing that they are so ill. I said I’d think about what to do and call back. Well, he called back a bit later to say he was wrong. The vet had said «the reps» needed 5 more days, not the rats. The rats were good to go.
We picked them up– they seemed fine. A mere 4 days later (Christmas Day– sad face) one rat seemed really ill and had blood coming out of his nose (though the other guy seemed fine). Upon closer inspection: LICE. Yes I said LICE. LICE LICE LICE
So back they went for good– this rat situation has now traumatized my kid. I called and explained (to Nathan, a manager), they said of course they will refund me fully for the food and everything. So I come in, speak to a really nice, helpful, sympathetic female employee. Nathan sees me, says «I’ll be with you in a minute» and then disappears… for 20 minutes. Where was he? Was there an emergency? Was he hurt? Looks of confusion from other employees as they page him and he still does not return (rest assured, Nathan was in fact fine, because he asked my husband if he needed help while my husband entertained the kids in the fish section). Then I saw him helping some other folks with their pet needs. It seems he just didn’t want to deal with me, the lady who called and had been dealing with this big, sad rat situation for 2 ½ weeks. So a different manager helped me (she was nice enough). But questions like «which rat is it you are concerned about?» while peering into a box with one vibrant rat and one sitting in the corner, heaving, literally DYING make me wonder: what the eff is wrong with Petco’s managers?
She refunded me, gave me some convoluted explanation for their illness (colds, winter, ferrets in the west with the flu???) and that was that.
So, they get their rats from horrible breeders that keep them in horrible conditions. AND THAY HAVE LICE. Do not go to Petco if you like animals, people. It’s just pretty sick.

This review is exclusively for their puppy training.
To be honest, I wasn’t expecting much, and chose them solely for their price point, and a lack of affordable options in my immediate area. I had looked in to PetSmart, which is closer to my house, and was unimpressed the instructor and the number of puppies in the class. How can you expect a pup to focus with 8 other puppies in a class.
The dog trainer, LIsa Wood, is amazing. She KNOWS dogs. She has been born and raised to be a dog trainer. She had our exuberant pup learning new tricks within minutes of meeting him. I like the approach of the Petsmart training as well. It is very treat based, but with a food focused mutt, it is what works best. She has spent her own time with us after class working with Bond about the inappropriate way that he greets other dogs. (Whining and barking and pulling and maybe growling, not cool) We are only 2 weeks in, and although there is another women in our class, we have never seen her, and we have had private lessons 2 weeks in a row!
If you adopted your pup, bring your adoption paper work and ask at the counter for the free adoption packet. Inside, there is a coupon for $ 20.00 off a group class. We used our coupon and a special offer and paid only $ 69.00 for a 6 week class.
Even though we have 3 other dogs at home, I feel that the refresher with a new puppy has helped me relearn how to train a puppy. It wasn’t until I met Lisa that I knew that when you are teaching your pup «leave it,» that you should not reward them with the thing they were leaving! How revolutionary. Now I will have a pup who knows that Leave it means leave it, not that I might give it to you in a bit if you wait me out.

When I first moved into the area I was thrilled there was a Petco only minutes from my house, at least until my first visit. These days I go to the Petco on Renaissance Parkway instead which may be a bit of a drive for me but its well worth the difference in the store.
Now to be fair the reason I often go to Petco is for my needs related to my tropical fish tank. This location does not have a salt water fish section and although the fish section keeps salt water supplies it seems like absolutely no one knows anything about anything they stock.
These days I only stop in here if I need something quickly and don’t have time to make the trip to the other local Petco.
It really is a shame this location doesn’t do salt water because based on the other reviews people have posted it seems clear that for the stuff they are knowledgable about they do well at, but when it comes to tropical fish needs, even the most basic of needs this location is seriously lacking.

Attentive staff make this Durham Petco feel like a small boutique, not a big store.
I can think of at least four staff who have taken the time to:
* LISTEN to my questions
* Thoughtfully answer (asking for clarifications if needed)
* Walk me through the store to point out my options, or tell me what I should get elsewhere if I need something they don’t offer.
If the store is busy and the person helping me needs to help someone else while I browse and think, they’ll always check back to make sure I’m set. Extra-​special shout out to Lisa the dog trainer, who rocks.
I can’t imagine this kind of help at the nearby PetSmart. Their staff are friendly enough, but they’re always moving fast, or hard to find. There’s no comparison.
Five Stars for this Petco. I’m grateful.

Great pet store! i got some fish from here last week and the lady that helped us was very friendly and knowledgeable with the fish, feeding and temperatures, and not socking their system when we put them in their new tank.
Friendly cashiers also, clean store. Overall good place!

Hooray Petco! I love this store. It is always clean and well organized. The staff are helpful and they carry lots of animals whose cages are also kept clean unlike some pet stores I know. The also do cat adoption here which I think is so so important. I get my all natural cat food here. The selection is great. I always find a new toy or two to pick up as well. If you have a pet this is a great one stop shop!