LOFT

I usually purchase Loft clothing online, but I was in the area and decided to stop in. This sounds harsh, but the ladies working seemed less than thrilled to be working retail. No smiles or eagerness to assist customers present. One seemed fine, but became annoyed when I opted to purchase a gift card instead of buying the items in store. To avoid the burden of absorbing other people’s misery, I think I will continue shopping online at this store.

I received terrible customer service from a manager named Cassie at the Southpoint Durham, NC Loft store tonight.
Cassie was rude, argumentative, and unprofessional. She repeatedly interrupted me and would not let me speak. She refused to exchange my items, in violation of Loft’s return policy, although I had the original receipts. I pointed out the inconsistencies of what she said with the policy online, but she did not care.
I have been a repeat Loft customer for years and spent thousands of dollars in store and online at Loft. Mind you, I was only asking to exchange about $ 30 worth of merchandise, and probably would have spent more on that visit. Never again.

Not a huge Loft & employees seemed to be too busy to speak & assist customers.
I had a hard time even finding the dressing room. The store was somewhat neat, but they have so much product. It seemed kind of dark in there, too. I’m used to other Loft stores being bright.
Not a memorable experience.

Great store for work styles and great alternative to it’s pricier sister store, Ann Taylor. The downside being their price/​quality ratio isn’t always consistent (there’s a lot of rayon for example), but you can get some pretty cheap stuff here on sale or on clearance. Also, they do very little vanity sizing and carry petite sizes, both of which get them huge kudos in my books.

I would prefer to give this place ZERO stars, but that is not an option. Ann Taylor Loft used to be one of my favorite places to shop. Over the last several years, not only have I become increasingly disappointed in them, but it has escalated to the point where I will no longer spend any money there. Not only is their advertising extremely misleading, but their way of handling their misleading advertising is ignorant and impolite. They often have signs listed saying things such as «All leggings 50% off» or «All sweaters 50% off.» The employees walking around in the stores will say that a particular sweater is 50% off, only to be told when finally reaching the register that all OTHER items are 50% off except that particular sweater/​item. They also have times when it will say, «Entire store 50% off.» Again, this seems to be true UNTIL reaching the register, where they will rudely tell you that all other items are 50% off except for the particular item you’re holding. The Durham location at South Point is the worst. Several times I have witnessed the employees/​cashiers being abrupt and bad-​mannered to shoppers. It has even gotten to the point where a manager refused to give an individual her name when the person said they were calling corporate and the manager said the shopper had to leave her store (in Durham) after claiming the items they had weren’t included in their 50% off sale! I’ve never been so disgusting in an employees behavior in my life after that particular incident and will no longer give them any business and will tell everyone I know to shop elsewhere. I would much rather give my money to somewhere that appreciates their customers and doesn’t give such misleading and false advertising.