hhgregg

Price match but hope nothing goes wrong because customer service is horrible – no integrity or accountability for quality work-​one team delivers then another installs but no telling when – manager is no help– appliance blew out 1^st time using and told to go to the manufacturer it’s not their problem despite the safety concern with a gas range-​no direction, no empathy or call backs as promised– never again will buy here

Let’s be clear: I am an out of state buyer. I ordered a computer for my father online. This is a simple process that I’ve seen done correctly for over a decade and a half. Also important to understand: I don’t give half hearted reviews on things so usually well executed as online buying. That being said, here’s what went wrong. Firstly: the verification process. I’ve ordered from everywhere from Newegg to Walmart, to Best Buy, and all around. I’ve never had a company take my money before finalizing my order. You don’t take the money before you have enough information to process the order. To make things worse, the system of verification is counter intuitive. I don’t expect or want to spend 10 minutes on hold to validate information on an order that I’ve already been charged for. At that point, it is no longer part of the ordering process; it’s remedial action.
Let’s be clear… the call center for online orders needs to speed up it’s systems and increase their manpower. I’ve worked at a call center before: the wait times are quite simply atrocious; especially when you’ve already waited on hold to speak to the representative and gotten that person, only to be put back on hold so that they can do their job. I ordered my computer on Monday. By Tuesday morning, the store couldn’t find any record that the order had been placed. THIS is why this rating goes to the store itself. The first call I placed, I spoke to a woman who told me that there was no record at all of my computer arriving. After refusing to wait on hold for more than 10 minutes at the online call center (your wait times are only that high on a random Tuesday in September by the way, because your service isn’t fitting the bill and folks working in the stores are doing a substandard job with the tools and training they’re given), I decided to call the store back: this time, giving them the order number. They didn’t NEED the order number: as it turns out, the computer was already at the store (the previous rep told me that it might be on the truck). I hadn’t gotten the second email which had to be manually resent by the person I talked to. This all for an item that was supposed to be available for pick up in store. So lets get this straight:
1. The item was clearly NOT in store
2. It took over 24 hours to hear anything from HH Gregg
3. The online help center is over-​burdened because of excess customer complaints
4. The email that was supposed to alert me that the computer was there, DIDN’T arrive
5. Two different store clerks gave me two different accounts of my order.
6. Obnoxious verification process that takes your money before completing your order; forcing you to either receive a random phone call or spend an unacceptable amount of time on hold for the online call center.
Verdict: I won’t order from you again. You’re competing with Best Buy and Walmart for God’s sake. Fix your supply chain and train your people. This kind of crap wouldn’t fly in the west: which I suppose is why no one in San Diego has ever heard of HH Gregg.

Poorly managed, as it is consistently understaffed on the weekends. Waited 30 minutes to buy a refrigerator and never did get any help or even have my presence acknowledged. Going to Sears.

First of all, I came in and was greeted immediately. Sure, hardly anybody was in the store but that didn’t stop the people in the other store I went to to at least greet me. And I don’t mean the person who just hangs out at the door– to me, that person doesn’t count. Anyway, a young man took me to find a toaster, asked me exactly what I was looking for– we found it and he did a price check to see if there was another store where they would need to match the price. They matched the price and I was out. I will be back here again in the future. This was a great first experience!

Wow! Great first experience, I came in kinda late but it was wroth it. I had the first great experience with Dell he help me with a tv for my fiancé birthday. Take it from me I’m a tough cookie, but he worked with me so well. I all 100% happy with my visit and purchase. Thanks again Dell and manager Chris awesome team.

I had an awful experience attempting to buy a refrigerator there. Different managers provided opposing information about the availability of the item in the warehouse. Andrew, the manager who promised to check on availability the next day and call back never checked and never called me back. So, the next evening I called the store to check, and the manager I did reach assured me the item I pre-​paid for the previous day was actually not available and could not explain why Andrew told me it would likely be available. I could have spent the day searching for the refrigerator elsewhere, but instead waited on them and now I have to go another day without a refrigerator. Their customer service is very poor as they do not provide accurate information about products and do not follow through on their promise of contacting the customer with updated information. No wonder their store is always empty.

Had a great experience shopping with Ray at hhgregg. We went to five places looking for a replacement refrigerator and the hhgregg specialist knew the most about the units, had the best selection, spent the most time with us answering questions, and (on our third visit), made the sale with a great deal compared to Sears, Lowes, Best Buy, Home Depot, and on-​line nobody organizations. hhgregg delivers in one day — bought on a Saturday and delivered with setup in our house the next day with the old frig hauled away all for 69.99 upfront but reimbursed. That is so much faster and cheaper than all the other places.
I highly recommend going to see hhgregg then doing some research on the models and buying from hhgregg as they will match prices, rebate automatically if their price drops within 30 days, and match if some other sellers price drops in 30 days.
I also had a first for me — I bought the service agreement! I turned down the first all inclusive 5 year offer for $ 124 but went for it when offered a half price $ 89.99 10 year on the compressor warranty — that doubled Samsung’s significant 5 year warranty and that is what matters on refrigerators (ice maker, electronics, etc are less of a worry for us).
I did not run into the pushy salesmen that others refer to. hhgregg is on commission but I believe that makes them care. The Lowes and Home Depot folks were disinterested in us — hard to even get a question in edgewise to the few uniformed folks they had and the limited models they had. Best Buy did not have anyone in appliances at all — we just left after looking at their models and prices.
Try hhgregg — I think that they are the new version of Best Buy that I used to shop at years ago or the Circuit City decades ago. Good to have competition like them around and sales folks like Ray.

They will beat Best Buy every time on pricing. I managed to get a a better price on a dishwasher than I could even find online and free installation. I also got an insane deal on a floor model slide-​in range that was being discontinued. Saved hundreds over what I could find in store and online. They were doing some 24 month no interest financing at the time, I believe that was specific to GE products. Sales staff is always helpful and will match/​beat any realistic price you can find.
The only caveat, I would add is to always make informed purchases and take your time to research. I would not walk in off the street and purchase a model of anything the same day, unless I had fully researched the specific model in question online and found the lowest price etc. This kind of goes without saying if you are experienced in purchasing large appliances.

I had a really great experience from the moment we walked in until our washer & dryer were installed. We worked with Paul who was friendly and knowledgeable about all the various options and helped us select a pair that would work best for our needs. The delivery guys were on time and professional. I will definitely consider hh gregg for future appliance purchases.

If you enjoy the same sales tactics used at bad used car lots or time shares — this is your place. The product we bought was great, we are happy with it; the experience was dismal.
About me; I’m pretty cheap, rarely buy electronics, and hate not getting what was expected. I don’t buy LG (poor experiences with refrigerators, washer/​dryers, and a dishwasher) and won’t purchase from Best Buy after all of our failed interactions over LG products.
I set out to purchase a new TV several weeks ago;
1. I was set on a model from Wal-​Mart (known brand, easy return policy if you have an issue). Wal-​Mart was out of stock.
2. En route to the 2^nd Wal-​Mart, we stopped by HH Gregg. I had heard their sales people were knowledgeable, and they had a deal available in the Sunday paper.
3. Deal listed in Sunday paper was not available. Our engagement is beginning with a bait and switch. Mentioning ‘Bait and Switch’ elicits a response as if we have stabbed someone.
4. Sales person shows us a second deal, very attractive, but neither of the components are in stock. Bait and switch v2. At this point, we start to walk out; this is just ridiculous.
5. Put a deal in front of us on a good TV, good price (compared to BestBuy and WMT) and everything except for the entertainment cabinet is in stock. Decide to purchase TV, Blu-​Ray and cabinet.
6. We are told by the manager that we must purchase their ‘Service’ agreement. Really?!? Call him on his bluff by saying we will walk out.
6.1. Side note = we are well versed in service agreements and how worthless they are. Know more than average from past Best Buy experiences. HHGregg’s service cost was very expensive (2x Best Buy), and when asked who did the service, they immediately admitted it was a 3^rd party. Probably the same 3^rd party they all use, that you can call and get go your house more quickly and efficiently than they can.
7. Get TV home. Cabinet shows up later in the day as hoped. Very happy with both.
8. Reason we bought the Blu-​Ray, was TV was internet ready, but according to sales person, it required the Blu-​Ray for internet services to work. This didn’t sound right, and directly contradicted claims on the box, but purchased it anyway. TV works fine without Blu-​Ray. Decision is to return Blu-​Ray.
9. On receipt the TV and Blu-​Ray are bundled together, despite the fact that this was not the case at time of purchase. Shame on us for not catching this. Manager plays expected, «You must return both.» Nope. Blu-​Ray is sitting 5 feet away listed at same price it was on day we walked in ($ 215.47).
10. Manager claims price on TV that day was $ 200 less than what we paid; what we paid had been $ 300 less than price listed on the TV.
11. Manager decides to be ‘gracious’ after we bring up that American Express (which we used to pay) would probably agree with us.
At the end of this, I am happy with the product (internet enabled TV is very cool) and the price. However, the experience was just ridiculous. Every used car, sleazy trick they could throw at you. When people say their sales people are «knowledgeable» I take that to mean, «They are on commission and will tell you what you need to hear to spend more money.»