Four Points by Sheraton Durham at Southpoint

I was very disappointed with this hotel. It claims to be a 3-​star hotel, but I would have a hard time even calling it a 2-​star hotel. I just stayed at a holiday inn express earlier this week that was cleaner and better maintained.
The entire hotel has a really odd smell– it smells like a mixture of mildew and manure. I had requested a king room and they put me in a 2-​queen room without telling me. When I got to my room, the walls were absolutely filthy– they needed to be cleaned and painted. They almost looked like they were in the process of remodeling and never finished it. There were no dresser/​drawers to put my clothes in so I left them in my suitcase. There were also crumbs on the bedspread and mold growing in the soap dish in the shower. The outlet in the bathroom didn’t work so I had to plug my curling iron in behind the nightstand. The tv turned off on its own about every 45 minutes– no clue why. The carpet is old, stained and frayed– I wore flip flops around the room because I didn’t feel comfortable walking barefoot on it. Then I went to the gym to work out and the equipment was broken.
Very unimpressed, I will be staying at a different hotel for all of my future visits to the Durham/​Chapel Hill area. They would have to pay me to stay there again.

Do anything you can to avoid staying here. My room didn’t have any toilet paper and the walls are so thin you can read your next door neighbors newspaper. It’s noisy, understaffed, and not very clean. They did not have enough rooms to honor a reservation, then charged my credit card for the night that I couldn’t stay.

I was not impressed with this hotel. The first appearance when you walk in and look at the front desk, to the right of it is a cubby hole with a cooler. No real area for the ‘snack bar’. Restaurant portion looked good, bar was steady. Room — was clean, you can hear everything going on outside the door. In the room I was in I could also hear running water, non stop. Had issues at check in with the promotion I booked under. Had to get SPG involved, no one from the hotel ever followed up.

This is a perfectly decent three-​star hotel that I would say has some real pluses… friendly staff, spotless, location is near all kinds of stuff… a new Bonefish Grill just opened across from it, it’s next to a Kangaroo Express if you need gas, and a Chick-​fil-​a if you need a chicken fix (except on Sundays, they’re not open on Sundays). Right down the road is everything from Target, to the big Streets at Southpoint Mall full of chain restaurants and stores.
It’s a quick hop onto 40 to get to other parts of Durham or Chapel Hill.
Thoughtful touches include room service (or bar service food) from Cheesecake Factory at not even jacked up prices. Breakfast is served in the morning (but it’s not free). The fitness room and pool looked decent, but we didn’t partake of them.
Otherwise it’s a fairly standard three-​star. I can’t remember the last time we were told a king wasn’t available in a hotel. (especially when the parking lot was empty). We were given a double on the second floor near the elevator, with a view of the fountain, a patio and Bonefish and Aldi across the road.
Despite being near the elevator and the atrium-​style of this hotel, we had a mostly quiet stay. Heard neighbors some in the morning, but not at all at night.
My only real complaint may or may not have been a fault of the actual hotel, and that was that I booked this through a third party website that labeled it as a «Chapel Hill 3-​star». It is very clearly in Durham, not Chapel Hill. Is it NEAR Chapel Hill? Yes. But it is NO way IN Chapel Hill. Fortunately, we got a good enough deal that we were only so ticked at being mislead.

Unattentive staff. Bed bugs in 2 diff rooms. Not owned by SPG. Owned by another company and licensed. Will not stay here ever again

Just there it was fine. We had a corner «suite.» Used points. It was clean but drab. Towels kind of scratcy. Wall unit air conditioning but fairly quiet. I liked the lobby and the bar area. Staff was friendly and helpful. Didn’t try the pool across from elevator but looked good. Great location just outside of chapel hill. And quick ride to RDU. Internet was very spotty. That was the disappointment. For that reason alone would likely go somewhere else next time. Very important these days for the Internet to be 100% reliable and fast. Location near the mall is also good. That is a great mall. Huge. Every store you can think of. And appealing design. But in the end no more than avg for the hotel. Tons of choices in and around this area. Everyone has to be on their game.

Though my Junior Suite was very spacious and affordable, I was VERY disappointed that the «free Wifi» was a total farce. For the 5 nights that I stayed at the Four Points Sheraton, I was only able to connect to the Wifi once, and by the time I finally got on, it was so late that I couldn’t barely get any work done before I had to head to sleep before another early day full of mtgs.
That said, the hotel was clean, and the breakfast was decent. Beware though, there is no food after 10p, which can be a huge issue if you’re coming in late from your flight. By the time we arrived, all local eateries were closed, and there wasn’t anything available nearby. Room service for breakfast was affordable and super fast. The employees were friendly. Parking for cars is free.
All in all, it was a quiet, non-​eventful place to stay.

Location is perfect if you are in town traveling for business. I like it mostly because its close to Southpoint Mall to get in any shopping & a number of great restaurants.
The service here is fantastic & more professional/​courteous than other four points i have stayed at through the year.

I had the pleasure of staying at this hotel last weekend. I really enjoyed my experience.
The staff was nice, rooms were awesome, and the hotel overall is beautiful. I loved the fountain in the middle area and how open the floor plans are.
There is a good amount of parking. It is near the Target shopping center and within a short walking distance to Southpoint mall.

The hotel was having some issues with their computer system when I checked in, which normally would be irritating, but Fateh (I think that’s his name) at the desk was extraordinarily helpful. Not only had he pre-​made my room keys (I checked in very late), but he brought me up my information when he got things under control.
Thanks Fateh.

Four year old property close to lots and lots: Chick-​Fil-​A in the parking lot, a block or so from a Super Target, close to a mall, ect.
— Clean, well kept property accessible to the freeway… but without the noise
— Decent rates (I paid $ 121 in early May)
— Great customer service
— As an SPG Platinum member, not only did I get my «welcome amenity» but also a bottle of wine! What a touch!
— The «suites» are spacious — but not sub-​divided into private spaces — so if you have more than two people in the room there isn’t much privacy.
— Room service food is brought in through Cheescake Factory
— The fitness center is «ehhh» — the machines are worn
— Pool is inside and quite small
— Free WiFi — and it’s not terrible

Bland.
The rooms, the lobby, its all very bland. It looks nice from the outside.
Front desk was adequate. Ran across a few other people in the hotel and did not even get eye contact.
The rooms were clean but very nondescript.
Not worth the money.

I love what Sheraton is doing with their Four Points these days. They are kind of looking like little «W“‘s. I was stuck here for a few weeks when we were waiting for our house to be ready. This brand spankin’ new property happily accepts dogs, even obnoxious ones like mine. (I should mention for you other dog people that all Starwood properties accept dogs under 40 lbs) The hotel is laid out with a central atrium a la Courtyard, with a bar and giant TV lounge.
The pool is indoor but adjacent to a nice patio for reading. They serve free continental breakfast during the week which you can grab on your way out the door. Chick Fil A is right outside the door and Southpoint Mall is a nice stroll away, Target is across the way for any emergent shampoo/​tank-​top needs. Skip the room service though, it is brought in by a local restaurant and was underwhelming.