FedEx Office Print & Ship Center

They are thieves! $ 65 for a domestic envelope delivery? Who are they trying to fool?
And the personnel is so rude! Every time I get in I end up stepping out without fulfiling the service.

The woman who serviced us said at first that they had not received the poster sent to them. Upon checking in with her superiors she eventually found it, but in the process became thoroughly exasperated with herself and us, and said a racist comment. Inexcusable. As a cherry on top, the poster was extremely overpriced. Avoid this FedEx at all costs.

I went in to print part of a PDF today so I had to use their computers. When I went to print the price of B&W printing was 4−5x what it was if you could mobile upload. This fedex office is penalizing those without the technology to mobile upload. Not only does one have to pay for computer time, they are over charged. I was supposed to pay $ 1.21 for my copies, instead they were asking for over $ 6.00 plus my computer charges. This is a rip off, don’t go here.

FedEx meets your needs when you need something overnighted, a last minute project printed or even a fax sent. I recently had to utilize their services to overnight an envelope. I called both the USPS and FedEx, and ended up going with FedEx. Even though FedEx was slight more expensive ($ 7ish+tax versus $ 5ish+tax), they guaranteed arrival, whereas USPS couldn’t guarantee next day arrival. The employee I interacted with was personable and answered all my questions.
I returned to FedEx again needing to fax something, it’s really unfortunately that people still need things faxed these days and that government services (libraries and even universities) don’t offer public fax machines. It cost me over $ 1/​page to fax, which isn’t bad when you have to fax two documents, but could become insanely expensive! The downside of the fax experience was that they only have one fax machine. I also utilized the photocopier (after waiting a while since two out of four machines were broken). They try to make things simple, having a google drive option, e-​mail option and flash drive option to upload your document. Honestly, flash drives are your best option – google drive wasn’t working and the e-​mail system should be managed from a desktop computer (e-​mail your document to
and wait for the code, which you enter into the photocopier). My experiences at FedEx office have always taken longer than I expected and have been more complicated than I anticipated. I don’t go their unless I’m desperate.

My 600pg book was falling apart at the binding and I needed to get it fixed. I tried to go to Staples Copy & Print and they couldn’t repair it or put it in a spiral binding, so I tried this FedEx location and they were able to do it quickly and carefully. The customer service was excellent. I’ve gone back to do several more spiral bindings and it was done with the same quality and care (with a great price). The customer service is what really sets this place apart and I had to review it. I’ll definitely be coming back in the future.

I would try somewhere else. Customer Service is poor at best. There are a few individuals who should definitely reconsider their career choice. The store is permanently understaffed. Pat seems to have the ability to ignore random customers although she never seems to be busy and there’s a guy named Brad seems to have the lazy bug too. Oh well– just try a different store is all.

Not trustworthy. I was returning an item, presented an email with a bar code to have the label printed. The company which sent me the return label recommends using free Fedex packaging available with that label. The staff said there is no free packaging material, tried to charge me $ 8. Did the staff check about the conditions of that label? No! Did the staff admit there was a problem? No! Motoroal please UPS.
Edited to add: I emailed Fedex to complain and received a response from the assistant manager which made it clear that this is not just an individual staff member but a store wide problem. She not only failed to help me but deliberately or nor (either is bad) did not comprehend the problem.

I ordered 4 bound copies of a 127 page document in the wee hours, online, and they were ready for me at 7 AM, just a few hours later. I am sure they’ve saved many a grad-​student butt over the years at this location.
I thought they were a little pricey for color, so I had to go black-​and-​white, but they’re pricey for a reason and I’m glad they’re here. You go here because you need it done, you’re in a pinch. They’re open 24 hours, and the service was worth every dime.
The quality is great, and I’ll use them again when I need to.

Plain scammers! Standing there for over an hour I am told 64.95 for shipping two items. «If we have to use a second box with will be $ 24 more.» Thus approx $ 90 for the two items. about another 20 minutes go by and I just can’t wait anymore. Subsequently, they tell me I can go and just fill out this form. And they will call me with the total. they call me two more hours later telling me it is going to $ 150! WTF! She claims that what she said was not an estimate. She is not obligated to anything she said. NEVER USED THIS DUMP!!!

The service was great but FedEx forced me to create an account just to process my return label credit card payment. Let me get this straight, you want me to sign up for an account just to process a credit card payment. That is not good business practice and that is not acceptable. I’m also complain to the better business bureau for this terrible inconvenience and forced signup.

This business is listed on Unilocal as having a notary, but when I called them they said that that was old information, and that they do not have a notary service on site.

Worst service ever. Very rude. Never print from your email you will not be happy. I spent $ 15 just for the internet and ended up with a blurry picture and no refund. Was not busy and employees dont care to help you

Needed help with a printing project for a last minute gift. The place was packed, but the woman helping us (assistant manager) was invaluable to us in completing the project. She was very friendly and seemed invested in our satisfaction with the finished project. We will be returning with future projects. Thank you!

This is the slowest and clueless Kinko’s I have ever been. Every time I have been to this location there is just one person and I have been at all hours. I don’t understand how they stay open or why they never have more than one employee. On top of slow and nonexistent help, the staff they do have are completely unhelpful, if anything they cause more problems. Only visit as a last resort.

I’m inspired to write a review because of the exceptional service I’ve had there on numerous occasions. There is an exceptionally friendly and helpful woman working named Christian who made an otherwise stressful and complicated copy-​and-​ship job seem easy and enjoyable. The other employees were also helpful and knowledgeable, which is especially important because the machines are temperamental and confusing at times. I was impressed by how Christian stayed so patient and pleasant even when the customers were frustrated and irritable.

I asked to have a pattern printed from a thumb drive. The senior tech did not know how to do what had been done before at this location and wanted to charge me a $ 60 set up fee for a job he did not know how to do. He just wanted to chase off my business Additionally the tight parking at this location requires that the delivery loading trucks use the handicapped spot. To be fair to the FedEx drivers the handicapped spot is barely visible
I got the same job completed at the new Hope Commons FedEx for only eight dollars.
Do not take anything complicated to the Ninth St location or they will overcharge you hoping they won’t have to fiqure how to do the work that the, true professionals at the New Hope Commons FedEx completd with three mouse clicks.

The lady that does the packing — I wish I could remember her name… she was there last Monday morning, is GREAT. She is so helpful. Most of the people at this location are. It gets really busy though– being one of the only fedex locations close to Duke. Go early and you’ll be fine. :) Plus it’s nice that it’s right beside Brueggers.

This place is better on the weekends. It’s quite busy on the weekdays and even if you have already paid for your shipping label and they just have to scan it to give you a receipt to say it was dropped off, you have to wait in line while they handle everything else. It’s not a quick drop off point. Maybe they need to have a few floater employees that can work more than one station when one section gets busier than the other.

Oh my gosh, overpriced! I came here out of desperation since a one-​time foray with Vista Print resulted poorly; since my usual print-​shop, VIP, couldn’t figure out how to to do the set-​up for some .pdf files I needed done; & since after my move, is no longer that convenient for me to use VIP.
I needed 100 two-​sided, standard postcards printed. VIP was going to charge $ 55 for the batch and turn it over the next day. FedEx charged me $ 125 (originally, they quoted me $ 225 — and then realized they could fit two on one sheet to «save me money»). And the standard cardstock they use is a terrible, thin weight; and the cards don’t even have a high-​gloss finish. Sub-​standard quality compared to other print shops I’ve worked with. While the staff I worked with was friendly and competent, I can’t bring myself to come back.
Basically, it seems you’re paying for the name and the 24-​hour availability; but it’s just not enough to merit such jacked up prices. I’ll be looking for a local printer asap.

There are obvious benefits to using FedEx Office that I won’t detail here, but rather let me extol the virtues of this particular location.
They recognize my face here, since my job has me popping over once every few weeks, usually frantic, sweating, as late as can be. But the folks here never let my anxious energy affect their dispositions, and they’re always able to accommodate even my most ridiculous of requests.
Recently, I needed three foam core, laminated posters a few short hours so that they could make the last domestic collection of the day: 7:00 p.m. Not only were my posters ready (and gorgeous, I might add), but they also packed them up — using the amazing framed art box that I didn’t even know existed! — and shipped them out for me, all within roughly eight hours. They’ve also got my corporate account on file so, when I pay with my corporate card, the funds are automatically deducted from the correct cost center.
I work for Duke, but in Brightleaf, and I’m basically FedExing stuff all day long. Our regular carrier picks up around 4:00 p.m. every day so, when I’m running late — which happens a lot more often than I’d like — I rely on the FedEx drop box in the Brightleaf building that houses El Rodeo. A couple of weeks ago, I visited that hidden treasure and found a disconcerting sign on it: «Out of Service.» Tragic! But this FedEx Office location is so close to Brightleaf, that I simply pop in with my pre-​printed /​affixed airbill and drop my package in the drop box to your immediate right just inside the door. It takes me maybe an additional ten minutes to go that route than to drop it in the now-​defunct Brightleaf box, so it’s not too shabby.
This location is absurdly convenient to Duke and downtown Durham (on Ninth Street near Swift /​Broad) and, with its own private parking lot, it’s super easy to get in and get out.