Enterprise Rent-A-Car

My company has a contract with Enterprise, so we have to rent from them, so I have no experience with other companies, BUT I have rented from several locations. I’m not sure why this one has such poor reviews. Yeah, sometimes the cars are a little dirty or whatever, but not all locations have a car wash! Get over it! It’s really not that bad. I accidentally put way too much gas in my car once, and they gave me a free tank of gas on my next rental. I really appreciated that! They’re friendly, and they usually give me a little bit of an upgrade. The only qualm I have is that my co-​worker has received some really sweet upgrades (Camaro, Mustang convertible, Chrysler, etc) for basic customer service purposes, and I’m getting a little jealous…

This place is awful. Go somewhere else if you have an option. The service is slow and unfriendly, with people muttering under their breath in exasperation if you ask more than one question.
…not again…

I cannot in good faith recommend this rental car company. Not only were they rude, they unapologetically broke their word and ultimately overcharged my rental by two extra days.
In my last rental experience with them, I was returning my car on a Saturday when they are not open for business. The associate assured me that was no problem and I could just park it in their lot and leave the keys in a drop slot. When I came Saturday to return the car as planned, I was surprised to find the lot all locked up. There was no access to the place where the associate recommended I park the car, no access to the lot whatsoever. When I came back first thing Monday morning, the manager (Stephen Fisher) informed me that I should of parked the car on the side of the road outside the parking lot Saturday, thus I was charged for two extra days. It seemed to make no difference that this went directly against the suggestion his associate made to me days earlier. Furthermore, I couldn’t believe that the manager expected me to leave a car — one which I’m liable for — on the side of the road in downtown Durham over the weekend!
There are other rental car options in Durham. I’ll use those for all my future business rentals.