Alternative Aire

Furnace stopped working the day before the temperature got down to 15. Joseph and Enrique came the same afternoon and quickly diagnosed the problem. Easily fixed it with supplies from the truck and within 30 minutes, the heat was back on. Highly recommend Alternative Aire.

I highly recommend Alternative Aire. They picked up on the 1^st call and were able to work around my schedule. They confirmed their appointment twice. The technician, Enrique, was 10 minutes early and sat in his vehicle until the time of the appointment to ensure he did not inconvenience us. Enrique gets a 10 out 10 star rating. He explained everything as he went along and went the extra mile to ensure our multi damper system was running properly!

Top-​notch, honest services at a reasonable price.

Alternative Aire assisted the replacement of a furnace circuit board in the middle of winter. The process for scheduling was superb and easy. They returned my call within 15 mins of leaving a message.
The troubleshooting did not lead to a certain root cause. They gave me a best case (cost) scenario and a worst case with prices and timelines. No guessing, no smokescreens. They applied the fix and it held for 48 hours then busted again. I called back and explained the situation and they came back and fixed without additional charge.
This is the kind of service that warrants recommendations: fair prices, up front cost estimates and reality checks on issues, as well as standing behind their work without charging extra.
This is one of the best experiences I have had with this type of service regardless of where I have worked in the US.

My wife and I recently bought our first home, and I can honestly say I was devastated to find out the home needed an entirely new HVAC system installed. While shopping around among multiple vendors, I became more and more confused as to what the right solution was; each new quote for services was more wildly different than the last. Scott’s team was not the cheapest, but they never pulled any punches, and told me exactly what every component of the new system was (and why it was important). Scott was also unbelievably responsive throughout our communications and discussions. He knows how to save you money up front with various energy discounts, as well as what systems are right for your house. He’s a truly honest businessman and will take good care of you.

Scott and his team have been keeping our Heating & AC in tip-​top shape since we bought our house ten years ago. They are fair priced, honest, and do the work right the first time! The staff is courteous and knowledgeable so they easily build trust.
Unlike many other places they don’t offer needless annual service warranties, which we fell for with other places. Instead we do an annual tune-​up (for the AC and then in the fall for the heating) and they always run a discount price. Those tune ups are a cleaning and making sure the system is running properly, the maintenance to make sure all is well before we fire them up and really have added life to our system.
We’ve been very pleased with how well they’ve taken care of it, so much so that I can’t imagine letting anyone else even touch it!

I highly recommend Alternative Aire. Finally an HVAC company to trust! The heat was out in a rental home I own in Durham, and I had called another company (a very well known company) to come out and diagnose the problem. This other company, diagnosed the gas pack I have with a bad ignitor module and bad spark ignitor. They said those parts had to be ordered and replaced, which would cost a whopping $ 1,088.They also suggested I consider replacing the entire HVAC system. I then called Alternative Aire for a second opinion. Unfortunately, they diagnosed the gas pack with the same issue, but minus the spark ignitor. The difference is, they didn’t try to add an unnecessary part, and they charged me less than $ 300 for the repairs. That is quite a price difference from the $ 1,088 the other company was asking! Not only that, but with this bitter cold we’ve been having, they went out to the house the day before they were scheduled, which was a blessing, and had the part replaced by the next morning. From now on, I will only use Alternative Aire.

Honest, high quality work at a fair price. Highly recommended.
I rarely take the time to write these types of reviews, but was so happy with my experience with Alternative Aire that I had to write a positive review.
After my HVAC started leaking, I called up a different Durham AC repair vendor to fix it. They were pressuring me into replacing my entire HVAC and ducting for approximately $ 10,000. So I called up Alternative Aire which had good reviews for a second opinion. I did not tell Alternative Aire anything about the other vendor’s assessment and estimate. I just told them, ‘My air conditioner is leaking water — can you guys take a look and fix it?‘
They said, ‘Whoever fixed your AC last time used duct tape to seal a pipe. We would never do that. We replaced the pipe, and installed a drain pan safety switch.’ The cost was $ 355. They even took a photo of it before they fixed it and sent it to me to show the previous vendor. After that I asked them, ‘So you don’t think I need a new HVAC system? Because another vendor actually told me that I did.’ Alternative Aire said, ‘No — that’s not necessary — they’re probably just trying to get more money out of you.’ And its been working perfectly since then.
I was so relieved to get honest work at a fair price. Thank you Alternative Aire!

Great phone receptionist. Tech called me to meet so no down time for me. Speedy, courteous repair. I am one happy customer!

These guys are the best around. They don’t just install and service. Scott has the engineering knowledge to ensure your unit is properly sized. And their work is top notch. I have used others and there is no comparison.

Give these guys my highest recommendation. Called them on a Friday morning as our heat went out overnight. They were over by noon and quickly diagnosed the issue. They gave a timely quote and even though they didn’t initially have the parts, were able to track some down locally and volunteered to do the work the next day (Saturday) rather than waiting until Monday as they heard from me that we had an infant in the house. Top notch service, fast invoicing (from the iPad on site) and ended up at the low end of the quoted range which was awesome as I’m used to service guys always hitting the top end. Very impressed.

I can’t recommend this company enough! Excellent service, fair prices, and a level of integrity and honesty that is hard to come by these days. We just bought our house last month and even though we aren’t having any problems with it, I wanted to have our system serviced since we didn’t know the history on it (previous foreclosure). Danny came out early on a Tue to take a look. He said everything looked great for its age (12 years old) but the coils were filthy and a couple of capacitors were going bad. He cleaned the coils and replaced the capacitors, cleared the condensation drain lines of buildup and alerted us to a standing water problem in the crawl space which we are now working to correct. Although they don’t have prepaid maintenance plans they do send reminders when it’s time for a checkup. I will definitely use these fellows again!

These guys are great. Scott is friendly, knowledgable, honest, and fair about prices. They don’t work on commission so they don’t sell you stuff you don’t need. I’ve recommended Alternative Aire to all my friends, who have also had great experiences.

I am very, very pleased with the service I received from this company. They replaced my HVAC system within 2 days after I called them. Scott answered Every phone call. Danny was extremely knowledgable, honest and quick. My prayers were answered by this outstanding team. It was June. It was over 80 degrees in my house. They were there for me and I felt very taken care of the minute Danny walked in my house. This company should be your first choice; your first phone call for all your HVAC needs! They really do care and treat your needs with urgency and compassion.

Scott has done the A/​C at both my house and my business – quick and friendly service, including answering phone calls about possible problems, and the fairest prices. He also helped me figure out the cooling system at my business, a small flower shop with a walk-​in cooler built in the 30’s that needed to be functional – I appreciated him being open to working on something a little unorthodox and it works perfectly.

Very impressed with this company. Needed some repairs in a tight space underneath the house. Repairman was knowledgable and courteous. Price was fair. Would definitely use again and recommend to others.

I was recommended to this business ~5 years ago from someone with whom I worked. I have been using this company religiously to do both AC and heat check up.
Scott and his employees are very professional. In addition, they also value their customers. The services are not very expensive compared to others. I have recommended both family and friends to Scott.
Alternative Aire will look for the best option so that you do not have to spend an arm and a leg. This company will nurse your system as long as they can to keep some money in your pocket.
I have used other companies prior and they were NO COMPARISON to Alternative Aire.