Dunellen Auto Glass

My wife called today the women on the phone was short with her and rude from the start of the call. She is taking her car else where to be repaired. Bad customer service will loose customers.

I just wanted to give a shout out to the folks at Dunellen Auto Glass. They did a great job replacing the windshield of my minivan, but unfortunately the tape they used damaged some of the paint on the vehicle. It definitely needed repair. It could have been an awkward situation but Bill, the owner, stepped right up and sent me to a nearby auto paint shop where they did a great job fixing the paint job — at no cost to me. Accidents sometimes occur when this type of work is taking place. I greatly appreciate a business that’s willing to stand behind their work. That speaks volumes to me about the integrity of the owner and the business and makes me want to recommend them to everyone.

After some enormous piece of debris flew into my windshield while driving down a random back road, the 4″ diameter radiating crack made it clear that I needed a replacement. Dunellen contracts with a company that services my office, so I was put in touch with them that way. They gave me a (competitive) quote over the phone and we set up an appointment.
Technicians arrived on site and had the new windshield in place in about half an hour while I continued my day. All was well until I got in the car to drive home that evening, and noticed a serious distortion in the glass that was right in my line of sight while driving. Since it was after hours by then, I could only reach voicemail, so I left a message explaining the problem. Commence sleepless night — how are they going to deal with this, will it cost me more money, etc.
I heard back first thing the next morning while I was driving in (leaning to the left to keep the distortion from making my eyes cross), and they booked a time to come and install another windshield with a different brand of glass. No questions, no costs, just a commitment to solving my issue. The new, new windshield is happily in place now, and appears distortion-​free.
Five star service — I wish the first windshield hadn’t had a distortion, but I should have checked to make sure everything was ok before they left.

My daughter had to get her windshield replaced. She was so pleased with the speedy service and kindness she recieved. We will definitely be recommending this place. Now we can take our vacation without worrying about this darn windshield. THANK YOU DUNELLEN AUTO GLASS!!!

I’m a teacher in inner city Newark and when I got back to my car after certification classes just a few days ago, my driver’s side front window had been smashed. It was of course pouring. The following day, I called probably up to 10 places looking for someone who could replace the window in the upcoming days. Dunellen Auto Glass was not only the most reasonably priced, they had the new glass in within four hours of that initial phone call. It was absolutely amazing. More than just that exceptional time frame and price, the people there were absolutely the friendliest and most professional group of people to work with. They expressed so much sympathy, took care of everything with such efficiency, and even vacuumed out my car to get all the glass that I had missed the night before. Within 20 hours of the incident, it looked as though it had never even happened and I could get back to my life. What a positive experience.

These are the nicest, most honorable people. I had water coming in to my car and was getting ready to drive to Florida… nobody could find the source of the leak and nobody would touch my windshield to see if it was the problem… I went to Dunellen Auto Glass, not only did he pop out my windshield and not smash it as everyone else claimed the reason they wouldnt do it, he re-​sealed it and sent me on my way to Florida without taking a penny because he had no idea if he had ‘fixed the problem’. I had a dry ride to Florida and a dry visit thanks to them. I came home and promptly paid them… a total bargain and over and above what anybody else would do or me. I have had windshields replaced by them before with excellent customer service. They are the best.