Tina’s Nails

I was in town with my wife and we decided to stop by. Very friendly staff. This was the best pedicure I have ever had and my wife truly loved her manicure pedicure.

They do good work on nails. Horrible customer service. I walked in asked for tina, and they said she would be there soon, took her forever. She finally walked in and brushed me off like watever. This was a while ago, but i never went back after that. They are very unprofessional and rude.

When I first came in, they were busy so I asked «how long» and the lady told me «5min»
I told her that I was on a time crunch so I just wanted to verify that they can take me as she stated in 5 minutes.
After soaking my feed for over 25 minutes I finally had enough and decided to leave!!!
If the customer comes in… PLEASE DO NOT ASSUME THAT YOU CAN JUST SIT THEM IN THE PEDICURE CHAIR AND SOAK THEIR FEET … FOR HOWEVER LONG
YOU WANT!!! 5 minutes means 5 minutes!!!
NOT HAPPY!

Friday afternoon I went into the shop to get my eyebrows done. I always ask for Tina because she normally does a good job. She does try to push me off on her employees, but I’m picky about who does my brows. She asked me to come back in a hour, which I did. She took me into the room and was literally digging in my eyebrows as she plucked. She dug so deep in my skin that I developed blisters and raised bumps on my brows. This has never happened before. She also cut most of my brows off. Too short, thin and uneven. I called the next day and Tina, the owner of TINA NAILS told me that come all the time bugging her about doing my eyebrows. This statement confused me because I only go every other week. And this is a service she offers. That’s like saying I bug walmart by grocery shopping every week. I asked her what I did to deserve this, she sd I bug her about doing my brows. I don’t think this business should be open. I’ve never done anything but get my nails and brows done, pay and go about my way. Don’t support this nail salon.

Solid nail salon when they are not busy. I’ve never been here during lunch crowd or after work crowd, but service I got was very attentive and good. All the girls are friendly, including Tina. I also speak Vietnamese so that comes as a benefit on the communication part.
PEDICURE
They have good colors from Opi and Essie lines, which are my favored brands for pedis. I like a good spa soak with bath salts in the spa chair and they let me soak for a good 10 – 15 minutes. Then they started cleaning, then massages and then heel scrub. No razor for me. The job was very well done and I’ll be back next time I’m in the Duluth area.
$ 20 pedicure

Will not go back. My second time here. They were more interested in seeing who was coming in then my service

Terrible service. We made an appointment for 3 mani/​pedis to ensure that they could see us all. Got there on time, were told to pick a color and then were left alone for about 10min. One of us was finally seated and the chair wasn’t working — when we told them, Tina (owner) asked us «why is it not working?»…ummm…hello? It’s your salon! She begrudgingly moved us. Then when the rest of our party was seated, the foot spa water in one was stone cold, and then other had no soap. When we asked if she could put soap in the water, she looked over, told us to ‘just sit down’ and carried on what she was doing. After 10 more mins of no acknowledgement from anyone in the salon (it was now 35mins past our appt time), we decided to leave.
When we got up, she shrugged and said «we busy»…which is all well and good, but isn’t that the whole point of making an appointment??? Busy doesn’t excuse the complete lack of customer service — and there were only 3 other people getting their nails done at that time.
We left and went to V Nails across the street — and were much happier!

If you can get in on a day when they aren’t busy, it’s fine. If you make appointment or walk in on a busy day, it’s customer no service. I was a regular. Was. Made an appointment with my family to prep for a wedding. The place was packed when we walked in. They hadn’t saved our spot for our appointment. Tina the owner didn’t even apologize. Just left us standing there with everyone else. Very unprofessional. It wasn’t the first time it’s happened. The first time I wrote it off. This time… no excuse. I’m done.

I’ve come to this location a few times and was ignored a few times before offered service but the shop was decent and close to my house. I went two weeks ago for my eyebrows and it was terrible. I requested a lady who has done my eyebrows before and instead they insisted sending me to the wax room with a girl I’ve never seen before. She did my eyebrows and I could tell she was new because the owner hovered while she did them. I don’t mind new nail techs. but seriously don’t send an amateur to do my eyebrows. Especially when I asked for a particular person. I was not satisfied with my eyebrows and when I asked for someone to come fix them they sent the same girl back and she did not understand a thing I said. Very frustrating. And no one offered any assistance or help. All in all I won’t be back. I found a nice place on Pleasant Hill and although it is a few miles further it is worth it to by-​pass poor service.

Very average nail salon. They definitely prioritize their clients, based on who they assume has more money to spend. Overall, they did a good job. Nothing fancy, and decently clean.

Got my first mani/​pedi ever at this place. Friendly staff. They have those nice pedicure chairs with the jet massage streams…
Staff do their job in an efficient manner. Polish is holding up pretty well, no chips on day 3. No evidence of infection :)

Tried this nail salon during my quest to find a new nail place. Nice area, the inside of the salon was standard and they did a pretty good job on my nails. Nothing really wowed me about them though. I almost went there again until I found somewhere better! But I’ve been to worse, so it’s not a bad choice.