Super Shuttle

I have taken a Super Shuttle several times. Does it get you where you need to go? Yes. Will you enjoy the ride there? Not so much. If you’re able to book a private car, it is a wonderful experience. But that’s with another company. The last time I took a shared ride the guy who gave us a ride drive deep into the city then back out which was an odd choice. He also would floor it after every stop light. I would watch as the odometer went to 45 miles per hour in DC, then he would slam on the brakes at the next red light. Even if the light were red a block away, he would zoom ahead only to screech to a halt. Easily the most carsick I have been since I was a kid. Never again.

I made my reservation on line in three minutes. I arrived at the counter and was served immediately and everything was quick and ready. I waited 15 minutes for my vehicle to leave. The ride was fast and uneventful. The driver had no change for a twenty so I gave him the few dollars I had. Would have left $ 10 tip because it was so convenient. I was with my daughter and her fare was reduced. Very reasonable price of $ 38 for two to Rockville from Dulles.

I use the 5A bus to and from Dulles for $ 6, but today after a long flight I wanted to get home faster. At the Super Shuttle counter, I asked how soon I could leave. 15 – 20 mins, they promised. ‘Even if it’s just me?’ ‘Yes.’ After 20 mins, they sent me to a van. I got in. After a while the driver got out and went somewhere. Finally he returned with another passenger and we left. Once we got going, the van was fine. Just don’t expect Super Shuttle to be prompt.

I would avoid this outfit in this location like the plague. Other SuperShuttles in other cities are great. Not this.
My ride to the hotel took nearly 2 hours for a 30 min trip. An employee put me in the wrong van specifically and then they implied I made a mistake. I drove all over town and arrived at my meeting 90 mins late.
On the trip back to airport they sent text msgs with pickup time, location and van number. Ready w bells on. No show in the time window. The correct van showed on a map 30 mins away. Called the company. They told me the hotel should take me to airport despite me pre-​purchasing a RT w SuperShuttle and receiving text msgs from them. I said WRONG. After being on hold 10 mins, they said a van would be there in 6 mins. It was 20 mins, an hour late. Long distance to airport in traffic. Time crunch. They inform me they will make 2 more stops. Frustration voiced. Tough luck.
Get to airport w minutes to spare, huge security line, no time for rest room or airplane food for 6 hour flight. Never again Super Shuttle. Zero stars and would appreciate a refund for stress imposed.

If I could rate SuperShuttle Dulles with a half star, I would! I have used SS for many years in so many cities and this is BY FAR the worst organized one EVER. No one knows what is going on — I waited 40 minutes by myself in a van. Was finally joined by 2 other travelers. We were exiting Dulles and the driver was called back to pick up another passenger. There is no regard for your time — if they cannot handle arrivals after 11:00 pm on a Friday night, they should not accept reservations. Spend the $ and take a taxi! Beware!

We came in after midnight with no other passengers for reserved shared van service. But since they say you will have to wait 20 minutes or less we still had to wait the standard 20 minutes to go to the van. Then we had to wait another 10 minutes while the driver did his paperwork. Why couldn’t they have had the van waiting for us and had the driver admin functions taken care of since we had a paid reservation and they had all of the information ahead of time? This is the least customer friendly operation I know of. If they had competition I think things would be different!

relative to other super shuttle services that I have used, I found this one to be pretty subpar. I usually really like them, but I don’t think I’d use this one again. I waited more than 30 minutes to be assigned to a van, only to be reassigned after I had already gotten into the first one. I had to unload my luggage and move to a different van and wait even longer. The driver we had did not strike me as very safe– trying to place multiple calls while driving and at one point stopping on the side of an on ramp to try to place a call. If there are problems or delays id rather me told rather than sitting wondering what is going on and if we are ever going to leave.

While providing a necessary service and cheap alternative to catching a taxicab to the airport, SuperShuttle leaves much to be desired for quality of service.
On departure, they were more than an hour late picking me up. I think he even expected an additional tip once we go to the airport. I barely made my flight.
On my return, the driver pulled the van off the side of road to look for his sunglasses. I suppose I should be glad he didn’t do it while driving.
All in all, I have to say they are a necessary evil. Not great service but you get what you pay for… When they are on time.