Wells Fargo Bank

This branch gets a one star because of the used hypodermic needles that have been sitting outside of the Wells Fargo Branch Logo for two months now. A month ago I went in on a Saturday with a screen shot and informed the branch representative. They were shocked but said they would «get right on it». It’s now a month later and no one has lifted a finger. I’m going to call the district rep and inform them as well of this obvious health hazard. I don’t fault this branch for the trash, but I do fault them for not being responsible once they were made aware of the problem.

I’ve been a valued customer here for years. The staff is incredible! Very friendly, helpful, the tellers actually have nice conversations with me while assisting me, always asking fit there is anything I need and it helps that they always give my daughter toys and lollipops every time she comes in with me. Excellent customer service.
I would give them 5 stars, but there are a few rotten apples in the bunch. I went in to deposit my tax refund, which is usually a pretty decent amount considering I have a dependent, and the lady made me wait because «there are so many fake checks so she has to make sure that this check isn’t fraud». FRAUD?! I enjoy banking here and I don’t want to risk my freedom by partaking in ANY fraudulent activity so why on earth would I bring in a fraudulent check saying it’s from the IRS? I had my envelope from the IRS and told her I would pull up the website so I can show her that it was legit. She still made me wait while she spoke to a few different managers and was extremely hesitant to deposit my check. Surely enough, after making me feel incredibly victimized, she realized it was my check and deposited it. But then she had the audacity to try and sell me a credit card after she basically told me she thought I was committing a crime. No thanks.
My other experiences have been pleasant. They waived some fees for me a couple times which I appreciated (even though I was told I wasn’t going to be charged for anything). I am a valued customer and I don’t feel comfortable being victimized for money that is mine, so one star knocked off. I’m not going to penalize the branch because of one experience and a couple mishaps.
UPDATE: I think they changed their staff because I haven’t seen my usual tellers… The new tellers try so hard to sell me into a credit card or opening up another account when I don’t need to. I just want to get in and out, I don’t need the questions.

They all sound like robots at this bank! It’s nice to have someone greet you, but can you think of something else to say to your customers other than «how’s the weather out there?!» Didn’t the last 20 customers give you the same response!?? I don’t think the weather changed in 2 seconds! Anyways, I have been making a deposit at the Luckys Wells Fargo for the last 5yrs! I never had a problem without an account number. All they ask for is the address and verify who is on the account. The one time I go to this bank, the teller refused to deposit it because I didn’t have the person’s bday! Next she asked for the zip code! I told her I’ll look it up online. After looking online she tells me she can’t make the deposit without the account number!!! I understand she wanted to put it in the correct account, but are serious!!! I’ve been doing this for FIVE years without a number and NEVER had a problem!!! I told her to give me my check back so I can go to Luckys Wells Fargo where they easily will deposit it in a couple of seconds. Finally a manager comes up and says he will take over. He showed her how to look up the account and it was done quick! Thanks to him for doing this! I wish I got his name! Even if he resolved it, I would never go back there! If I could give them zero stars I would! The fake greeting and horrible customer service I DO NOT recommend anyone to bank with them!

A couple months after opening up an account at this branch, I received a surprising charge. I called to find out that the charge was for the checkbooks I received, which my representative had said would be FREE. The lady on the phone told me I had to contact my representative again to resolve the cost, but if he said it was supposed to be free of charge, then it could be easily resolved. I emailed AND called the branch a few times (they even told me he would contact me as soon as possible). Conveniently, he wasn’t available each time I called, and I NEVER received a call or email back. Terrible service. I gave him a couple months, and still nothing! Unbelievable.

Came in for a cashier’s check and I was greeted with a friendly and worm smile :)
Very professional and helpful!!! This branch ROCKS!!! keep up the work guys.

When I come into this branch I always go to see John Israel best banker at this branch. I only go to see him. this is a no nonsense branch very professional and friendly.

ATM Review ONLY.
Most ATM transactions go smoothly. Nice option to have your receipts sent to your phone! So, props for that.
Giving the bank money (reverse robbing until I have to un-​do that and un-​reverse rob the bank) via the ATM is kink of ridiculous! You can put cash right into the machine. Quite cool! But, they better be fresh off the printing press or the ATM won’t recognize all of the bills and you’ll have to submit them one by one. Not a problem if you only have a single $ 1,000 bill (LOL!), but if you’ve got multiples, it’s a royal pain!!! You CAN get the money back, but I just HOPE that the cash doesn’t mysteriously get short-​changed on it’s way back to me (the bank is again robbing me).
So, bottom line for me is unless I want to spend about 10 minutes messing around with cash in front of an ATM machine, I won’t use it. I’ll just hang on to my cash or spend it and thereby bypass the whole back and forth they-​rob, me-​rob thing.
Not to mention, it can be dangerous hanging out and messing with cash out in the open and having your attention diverted away from your surroundings.

I opened an account at this branch in May. I’ve been to the bank twice since then since they have decide arbitrarily to charge a $ 12/​month fee to what was sold to me as a no fee account. Each time I visit they put the money in another account because; «they can’t figure out why i was charged a fee. Somebody must have changed the rules for that account».
Tomorrow I will be there for the final time to close the account and take any money that Wells Fargo hasn’t helped themselves to to another bank.
It isn’t clear to me whether the personnel at the branch are raving incompetent or there is dishonesty involved. I suspect the answer is somewhere between those two options.
Either way, there are a dozen other banks or S and Ls in town that will do a better job.

I don’t know why I need to give them a star – maybe because this branch let me use their bathroom to pee & letting me know that they’ve been charging me monthly for a fraudulent activity on their part.

John Ishmael, was helpful to open up my new account with the new Way2Save program combo, very friendly, and courteous a couple months ago.
To Rami the assistant manager, very efficient, friendly, and knowledgeable.
Li was an old employee that always took care of my accounts, and I was hesitant to deal with anyone else. But after Li left, the other employees I have dealt with were great!
To George, the branch manager, did a follow-​up call to ask how my service was today March 21^st, and I could not express enough on how helpful this whole branch is. I have been with WF for almost 14 years, and for the last 4 years, this branch has never let me down.
Rock on WF Regional St! I will continue my services here due to the FACT that this branch is prompt, and extremely helpful.

Worst customer service ever, went in to cash a check. waited inline for 15 mins once i got to the teller I was told I have to meet with a manager to have my check verified. she was nice until I told her I wasn’t interested in opening a wells fargo bank account… she started being rude and unprofessional I was sent back to wait inline to for another 15 minutes to have my check cashed. Once I got to the teller sure enough I was asked who verified my check .and she has to go back again and talk to the manager .a bunch of clueless, unprofessional and rude people. I talked to the General Manager complaining his answer was next time verify your check before you wait inline. no apologies whatsoever a teenager running the show…

It’s just ok here. I’ve definitely had better all around experiences at other locations. Recently was annoyed when I received a notice about a transfer having been cancelled due to insufficient funds. The account #‘s listed did not match mine so I was very concerned and called to explain. The teller took my information and I forwarded the email that morning. I had to call and follow up at the end of the following day. The Asst. Manager confirmed that the person who took my information never followed up on it. Oh brother!

WOW. A drive-​thru ATM. Very helpful on rainy days like this one. I can’t believe I live a mile away from this place and never realized we had a drive-​thru ATM here. This is my new favorite Wells Fargo.

I don’t have an account with Wells Fargo, but I stopped here to buy stamps at their ATM machine. It beats waiting in line at the post office.

I never have any issues with this branch being too busy when I drive up. There are two drive thru ATMs that I have never had to wait for. If you are going to walk up to ATM you have to park away from it 100 feet or so because there are only two parking spots in front of branch and they are, rightfully so, handicapped parking.

Here are my reasons for patronizing this bank:
1. The ATM’s are always full of cash and there rarely are lines to use them.
2. The tellers are friendly, fast and knowledgeable.
3. There are rarely lines in the drive thru windows.
4. There is plenty of free close-​to-​the-​bank parking.
That addresses all of my banking needs. I don’t have any complaints about how this Wells Fargo branch handles it’s — or, probably better said, MY – business.

I’ve come here multiple times to deposit my check back in the day when I actually had a job (haha). This place is cool, the people are nice and they always try to have a casual conversation with you whenever you come in. Just nice people, good service, like you would expect a bank to be. I like Wells Fargo more than BOA because the overdraft fees were RIDICULOUS at BOA. sorry. It also has 2 drive thru ATM’s, verrrry efficient. Thank you WF!

Are you serious? Where did the negative star ratings go when you need them most?
So after being a WFB customer since my very first bank account was set up for my gardening money in 6^th grade I will be closing not just my personal checking & savings but our mortgage is about to be refinanced with another lender, my wife’s business accounts are being transferred to a local business bank & if you ever show me a freaking stagecoach I will probably go postal on you.
NO customer service!
NO response to tens of multiple attempts to contact branch manager!
NO response to requests to transfer or extend LOC!
Shitty attitude from what is now the 5^th «personal banker» we’ve had to deal with this year & when compared to a recent experience with a smaller, business oriented bank ( Unilocal forthcoming) it’s like going a DMV staffed by one-​armed, hung over monkeys.
Save yourself, your sanity & especially your money & move out of WFB, BofA, Chase, WaMu for that matter, all the mega-​banks are worthless IMHO.

This right here… I said this RIGHT HERE… has 2 drive-​thru ATMS.
Enuf said. 5 STARS HOMEY!

OK, who the heck designed the walk up ATM at this location? What a nimrod. So much for walking. The drive through is way more convenient. Actually, having to go into the bank isn’t a big deal as there is plenty of room inside the bank.
Wells Fargo is just like any other large bank. The folks here are pretty friendly and helpful.
Will I be back? Yeah… they have my money!