US Post Office

The majority of the clerks are pretty helpful and friendly. But if you ever get Rosa, be ready to have all your joy sucked out of life. She’s grumpy, irritable, unhelpful, and just plain looks like she doesn’t want to be there.
The first time I had the misfortune of having her help me, I thought maybe she was just having a bad day. But when my next few experiences were as terrible and painful, I realized she’s just a miserable person in general. People like her should not be in any sort of customer facing position.

I do not recommend this place at all. I was here for the first time and my experience with ‘Rosa’ was awful. She was not helpful at all… Every question I asked the answer was «I DONT KNOW» with a huge grin on her face. Could not even give me the price of the envelope I needed to purchase for my shipment… cmon …its your job!!! so rude and acted like are being bothered. There are tons of people who would love to have your job.

I had no problems using this post office. Pulled right up and plenty of parking. I needed to mail a package that I l already had the mailing label attached and paid for. Out front in the 24 hr lobby, you have a kiosk to do all sorts of postage and mailing services, but all I needed was a big deposit box for my package and there it was. Open it up place the package in and close the door and pull the lever. Done! There are banks of the old style post office boxes people still use here I think. With postal charges what they are, I’m glad e-​mail is still free! …for now!

I’d give zero if I could. They are always so rude and act like they are being bothered. There are tons of people who would love to have your job.

With one exception, the staff is rude. Service is slow. I live nearby, but prefer to go to the Pleasanton office.

They left me a notice for my social security card arriving after changing my name due to marriage.
They lost that piece of mail. Seriously, fuck this post office.

Over the past 15 years, our family has used this post office to mail literally 10 000 packages. I am not exaggerating – 10,000.
We have discovered something over the years. Most of the time, the reason there is a problem in the line has nothing to do with the clerk; it is actually the customer who does not seem to know what they’re doing. On many occasions, I have seen a customer hold up the line for 10 minutes or even longer simply because they were not prepared to conduct their transaction. Usually, the clerk is patient with the customer.
We have discovered that most of the clerks are actually quite efficient. We especially like dealing with Angela and also Elmer. They are really funny and we consider them friends.
It’s true however, that they are quite restricted in how many clerks are on duty and what hours they can be open.
One suggestion: use the machine which I call the big blue box. You can just about do any transaction there, and you don’t need to wait in line. For some reason, most postal customers are afraid of using this machine. Give it a try and I suspect you will save a ton of time!

This post office closes at 5:00. I walked in at 5:00 on the dot. The door was unlocked, so I was hopeful I could get my package. The postal worker told me I could NOT get my package, in very unpleasant tones. I pleaded it was the only day I could come in from work to get the package. He told me that if he helped me, he would have to help the gentleman behind me too. The worker was rude and condescending. After being unpleasant to me for over a minute, he then showed me his phone which stated it was now 5:01. Vindicated, he told me i would not get my package that day. This location has the worst customer service.

Good experience here mailing a package to my friend who is serving in the Peace Corps in Madagascar. Interacted with all three staff members who were working, and they were all competent and helpful in choosing the right packaging receptacle, completing the customs form and checking out. The line was about 5 people long at 1pm.

New years eve shipments are not fun, but these guys are still working hard. Probably not the friendliest people in the world, but it is what it is! Thanks for working a full day, post office! I appreciate the hard work and the quick service amidst the long lines and grumpy people.

Why, oh, why did I ever leave Castro Valley? This post office makes me reminisce about the old post office on Santa Maria Avenue — long lines for window service, a parking lot two-​sizes-​too-​small (despite an expansion into what used to be the employees’ parking lot), a drop-​off box at the parking lot exit that bottlenecks exiting patrons, and old-​fashioned vending machines (although they do dispense gold silver dollars as change). But you can still buy stamps, wire money, and mail a package if you can spare the time, disproving Thomas Wolfe’s axiom.

This is for their entire service including/​mainly delivery.
In the 6 months since moving to Dublin, we have had 2 lost packages (not because someone stole them) and received numerous wrong address envelopes in our mailbox. Prior to living in Dublin, we have never had a lost package and maybe got the wrong mail once in 3 years.
Just the other day, I have a package coming, something small enough to fit in our mailbox or at least the larger box right next to it. I find out that they dropped it off at the leasing center, which is closed by the time I get home.

Long Lines? Check
Union Clerks that don’t give a damn? Check
Unprepared customers lacking common sense? Check
I dread coming here

Irritated after going here today for the first time.
I sent out a package and bought a single 8×8×8 box for later use. The price of the box was $ 1.99. After waiting in line for twenty minutes to ship my original package, I just wanted to get out of there. I finally got up to the counter, where two very surly women were working. They were curt and cold, as was the gentleman who kept coming through the like to check on why everyone was there. So she charges me out for everything, hands me a receipt, and I walk out of there. I’m only noticing now that she didn’t charge me for just one box… she charged me for SEVEN for a total of $ 13.93.
Seriously? I haven’t gone back to try to get a refund but I have a feeling when I do, I’ll probably get a lot of run around because they’ll have to check the cameras to be sure I didn’t walk out with seven boxes. Annoying. I only work in Dublin but I live in Stockton… I’ll just stick closer to home and this teaches me not to trust people to be able to do their jobs correctly AND to be more diligent about checking my receipts. :/

It was weird being back in Dublin. This place hasn’t changed. The line is always long. It always was. Nothing has changed at all. The one thing is that the people are friendly and the workers are helpful. It’s an OK post office but how much can we like a post office really? I mean it serves it’s purpose but I can’t say that if they came up with a way to ship directly from my house that I’d miss them or be sad. In fact, I’d jump for joy. Until then I go to the post office. Ha!

You probably won’t believe me when I tell you that I have always had a good experience at this post office. All the employees are always so friendly and are very helpful. Surprisingly the line always seem to move pretty fast even if they don’t have a lot of employees working. The only downside is that this location doesn’t open till 10am which is a little later than some other locations.

This is indeed the worst customer service from a post office ever, just went to the counter 5 minus ago and encounter a lady called Rosa. She reads on my envelope for few seconds and asked why should I write down united States if its domestic mail, well is there any problem? Since I don’t want to be offensive against an old lady, I told her its my habit. Guess what she reply «bad habit !» Well, I totally give up talking to such an unreasonable and unfriendly human being, wishing to finish as quick as I can, nothing more came out from my mouth other than yes or no. Just to finsh her grandma style lecture, she throw the receipt at me and I know I am not going to this location again.

Just like ever other post office, lines suck around the holidays. But they try to get you in and out as quick as possible! There is a self service area, it’s not that confusing, I use it sometimes. There is limited parking but they do have more spots in the back of the post office!

Very small post office and congested parking area. I try to avoid coming here.
Service is very slow regardless of time of day. I do like the outdoor drive by mail slots so I don’t have to go inside.

Had to stop in to send out optics under warranty. Wait time was to be expected and staff is friendly as long as you treat them like human beings and not your personal servants. I was happy with the shipping rate and availability of parking.