Northwest Pediatrics

It truly pains me to have to write such a negative review about a place that was once FANTASTIC to take my kids to. I don’t know what has happened, but it’s pretty unfortunate.
I’ve been bringing my kids here for at least the last 4 years. My two youngest have been going there since birth. When I first started going there the staff was fantastic, Dr. Palmer was phenomenal (she has since left) and the nursing staff were professional and caring, and the reception staff were efficient and well trained.
It’s almost like everything has exploded into mass chaos in the last year to year and a half. I don’t know if this office has high turn-​over or what, but no one seems to know what they’re doing. One girl was rather rude. I feel like she was overwhelmed as the phone was ringing, another receptionist was asking her questions, someone was there with their child checking in, and I was standing there needing to make another appointment and get a school excuse. I was patiently waiting, however my infant was screaming. I wasn’t annoyed until she got rude.
The ONLY reason for the second star is simply because the doctor my kids see is great (Dr. Kuper). I really like her a lot, and Shannen at the front desk is absolutely delightful. In fact, she’s the main reason I’ve hung in there as long as I have with this practice.
I’ve waited for over an hour for my kids to be seen for an appointment that was scheduled weeks in advance. This is a complicated and exhausting situation with an active toddler and a very unhappy infant who wants to be at home. It is what it is with regards to the wait times. I realize they get busy, doctors, medical assistants and nurses get sick and have to call off too.
What finally killed it for me was this; First the story was that the Dublin office was consistently «out» of the vaccines for «my insurance», they ordered them but they hadn’t come in yet, but the Upper Arlington office had them. So I started taking my kids to that office (yuck, by the way, the office is microscopic and looks like a cheep creepy motel from the outside. But that’s a different review for a different office), then THAT office was consistently out of them and sent me on a wild goose chase to the health department for them. Really??? Plain and simple, I have a large family, a 6 month old, a toddler, 3 school aged children and I do all the scheduling and running for EVERYONE. I don’t have time to figure out if it’s the 3^rd Wednesday of the month or the 2^nd Tuesday of the month, make 12 different appointments at 9 different places to hunt down the vaccines that my kids should be getting on time at their check ups. I just don’t.
Unfortunately I’m going to be taking my kids to a different doctors office. I’ve been waiting for them to get it together for 6 months now… I have to be done.

Staff is really nice but place is dirty — the carpets really need replacing. It’s hard to ignore when you first walk in.

NEVER again!!! Do not go here. I have taken my son here since he was an infant. We went in yest 4 a ear inf, which my son has long history of having them as and that’s how we discovered his allergy 2 penicillin. They didn’t have his correct allergy info in his chart nor did they know anything else! They asked me his medical history when they did an MRI on him at 1 yes old!!! If I wanted a quick care I would go 2 1. Looking for a doctors office that really cares 4 their kids!!!

DO NOT EVER GO HERE! My three children have been going there for one year and they are the most incompetent, rude, and uncaring practice I have ever experienced. There is no communication, MEDICATIONS WERE INCORRECTLY WRITTEN, and no one takes any responsibility for any of the problems they have.