Max & Erma’s

Everything was tasty here. I got a cheeseburger with bacon, pretty simple.
I highly recommend their pretzel appetizer!!!
Service was great and so was the food, no complaints at all.

I have not visited Max & Erma’s in years… I used to like their food, especially I clearly remembered that their fajita was really good. However, in my recent visit I found that things have changed quite a bit… and I am not sure whether it’s the direction that I would love to see… They no longer have fajita and many of the popular items were gone… I unfortunately didn’t find many items on the menu that I was interested in trying. I ended up choosing to order a shrimp scampi pasta because I have a little obsession for pasta so I get it everywhere I go. This pasta turned to be a mediocre dish for me. First of all, it looks A LOT different from the menu picture, which was a bit disappointing. It came with tiny shrimps and the whole thing was way to salty and I had to try and separate the noodles from the sauce (and kept drinking water)… The breadstick came with was really good though. It seemed to be freshly baked. Our waitress served fine and checked on us frequently. But overall, my experience was just an okay and I am not sure if I am returning any time soon…

We stopped in at 10:00 pm after a soccer game. Hours were conflicting with what is on Unilocal,posted on the window, and posted on the door. While my husband ran in to find out if they were actually open I started reading the reviews. We walked in to no one at the hostess stand. As we waited I had him read the reviews. Upon still waiting we decided it was for the best to just leave. Therefore my 1 star is based off there being no one at the hostess stand.

Awful experience. Was quoted 25 – 30 minutes for pickup time. No big deal there. Didn’t want to go to the restaurant and wait for my food to be ready so I got there 30 minutes after I ordered. The way the carry out orders work here is that you get them from the bar. There was no bartender around, and there were many people who said they wanted to cash me out but couldn’t (great system). I waited for around 10 minutes for someone to come who could place my order while I watched my food get cold, and the others kept apologizing to me about how no one was there. By the time I got home, the pretzels were cold and the burger and fries were not very warm at all. Fries were all right and burger was not good. I think it was leftover meat from the day before. Only reason it didn’t get a 1 star was because the staff kept apologizing that they couldn’t finish my order.

The staff was friendly, fast and courteous. My Asparagus was undercooked. My sirloin was smaller than the baked potato on my plate, and the potato was lacking enough butter and sour cream. My dinner mates were ok though. What made the dining experience bad was that on three separate occasions, staff brought out these annoying and loud bissel sweepers. It was just rude and annoying. One staff member even had the nerve to apologize, acknowledging they were loud. Really? Used to expect better from Max and Ermas in the past.

I rarely give away a five star review and also rarely hand out a one star rating. This location has earned this after consistently missing the mark on several visits. We walked in this evening and no one was working the host/​hostess stand. After standing for several minutes a random employee stopped and put our name on the list. While we were standing there someone came in from outside and said that they had been waiting outside for 30 for curbside carry out — not a good sign.
We did finally get seated and waitress promptly came and took out order. 45 minutes later food arrived at our table. My burger was drowning in a Sauce that overpowered any taste of the burger. Wife had dried out chicken breasts with some rice. Prior to our food arriving the table behind us left as they said they waited over an hour with no food.
Summary of every visit we have made to this location. The place looks like it is not managed at all. People wander around and do multiple jobs with no one really responsible for anything. Food is at best average. They took the core of what made max and ermas great and turned it into another Applebee’s, chilis Fridays look alike. Service had always been poor at the front end. No one welcomes you not acknowledges you when you walk out the door. We just made our last trip here and I would encourage anyone else to not make a first trip to this location.

Came here on a Wednesday night after looking at a house with our realtor. We came in and were seated. Then no one came for about 15 minutes. The hostess came by and I stopped to ask for the waitress. She said she’d send someone right over.
Another 10 minutes went by and nothing… Honestly the only reason we let that much time go by is because we were working with our realtor to put in an offer on the house we’d just looked at.
After I realized the time, I stood up and walked to the hostess stand and said, we still haven’t seen anyone. She literally rolled her eyes and said, well she was SUPPOSED to come over. I was irked and said well you’re SUPPOSED to be polite, so I guess a lot of things are going wrong tonight. She said she’d send a manager over, and then after 5 minutes, a woman came and set down napkins and said, can I get you something to drink? I asked if she was the manager and she was not. I requested the manager who came and got us our drinks, apologized, and gave us a free appetizer… This is the only reason for the extra star.
I’ll never eat here again.
Food is okay, service couldn’t really get much worse.

The food is always good, prices are fair, and service is great, especially by Lincoln and Ali. Heartily recommend the onion soup

This place is sooo hit or miss. The food is usually good but hamburgers come out undercooked sometimes. The service is pretty terrible most of the time although they do have a few awesome waitresses but we rarely get them. The last 2 trips there were terrible and I probably won’t be back for a long time. I hate ever talking to a manager but did on my last 2 visits and both times they offered nothing but an apology. That’s fine, I don’t expect a free meal or anything and would have declined it but I’ve never been to a restaurant that’s more stingy and non customer focused. The manager on my last visit clearly saw me irritated and walked right by the table as fast as he could and I literally had to yell for him to come over to fix several things on our bill. Tuesday is kids eat free and they charged us for their meals so I needed t corrected and the waitress never showed up for such a long time I had to grab him and we ended up missing the movie we were trying to go see since they took so long.
I only gave 3 stars because some trips have been good but the last 2 have been terrible.

I’d love to say something nice… I guess the tortilla soup is fantastic. Service… not so much. Not satisfied with tonight’s visit at all. Our soup was forgotten and I think my table was forgotten a couple of times as well. Certainly not impressed.

We love This place! We eat here often and the food never disappoints. Feel like for a chain restaurant it’s the best for value and taste!

Came here for late lunch and they were crowded and had people waiting for tables. Upon closer inspection we saw 7 unbussed tables. I mentioned to the host that if they cleaned them then everyone waiting could be seated. He said they dont have bussers. We then mentioned this to waiter. He stated they do not have bussers… that they have complained to corporate about it. Well, on to the food and service. Boyfriend and I each got a burger… they were fantastic. Our server was fantastic, also. I got the combo with salad, burger, unlimited fries and cookie. Great deal for $ 9.99. We will be back again… hopefully seating issue will be taken care of by then.

Wish I could give it a four, but just can’t. We arrived early Sunday evening and were quickly seated and our drink order was taken quickly. I ordered the Sizzling Steak with asparagus and broccoli and when asked how I wanted it cooked, I replied «medium rare» which the server approved of so much he went on a ten minute tale about butchers and granny cooking on the farm and on and on. Still can’t decide if it was interesting or annoying. My husband ordered fajitas. Then we waited, and waited, and waited. Finally the server reappeared and said everything would be right out… and yet we waited. When the food finally arrived, our server told us our wait had been inexcusable and the manager would be stopping by to speak with us. We never did see said manager.
Now the food… the best sirloin I’ve had in ages. No gristle, no excess fat, perfectly seasoned and cooked exactly as ordered. The sides were also good, particularly the grilled asparagus. Would order again. My husband also enjoyed his fajitas. So four stars for the food and three for the long, strange wait. We have gift cards, so we will return.

Wow! I can’t believe they’re running the vacuum cleaner while there are guests sitting down to eat. Worst staff and management ever. As I write this, a server left the vacuum running 10 feet from us and walked away. I’m never returning to this place!

After my last review I have been back to this location 2 times for curb side carry out. Once because I had a gift card and tonight because I wanted soup. The first time the service was much more prompt and my food was brought to me almost immediately. Tonight however, I am writing this while waiting for my food. It has been 15 minutes already…

My boyfriend and I both like Max & Erma’s, so we decided to give this location a try. Sadly, this one is a miss.
We went in on a very rainy night looking for some comfort food. We were seated by a hostess who told us about how she was tired and there all day because of training. Our waitress was much less friendly and talkative. She had a huge attitude, like she absolutely hated her life and hated us for making her take our order. She was abrupt and borderline rude.
The food was fine. I got a turkey burger, my boyfriend got the three course combo (which is now semi-​hidden on the menu, but not according to the waitress, who acted as though it were the MOST OBVIOUS thing in the world). Both were fairly good. I considered getting a drink but, as the waitress was really put out by us ordering, I never got an opportunity to do so.
The weather was really bad, and the sirens started going off outside. A manager went to the table behind us and told them that, if the weather were to get scary, there was a back room where everyone could go. We were not informed of this. Not sure if we were just supposed to be overhearing it or what, but it seems like a pretty big oversight to only tell SOME tables what to do if the weather gets bad.
Aside from all of this, there were also children screaming, crying, and generally misbehaving. Not the restaurant’s fault, but not my favorite thing to encounter at dinner.
Not worth a return visit.

Heidi served us at the bar tables and was great. The beer is cold and the food is very good.

I really love this location. It’s very convenient, lots of available parking and ample seating available inside. I’ve been a regular customer with Max & Erma’s for some time. Their menu offers a nice selection of different menu options. They have some great tasting entrée salads. Their french onion soup is the best. I love their chicken mozzarella tomato sandwich that comes with a tasty baby greens salad. The service staff have been great.

My boyfriend and I live practically next door to Max and Erma’s so we have been here more than a handful of times… I will go ahead and recommend what I get…
Make your own burger, regular bun, add onion rings, cheddar cheese, BBQ sauce, and bacon –It’s delicious and my boyfriend and I usually both get it!
It’s not the type of place to go for a fancy dinner, which I think is obvious-​but it’s great for casual and comfortable dining. The food is good, the service is polite and they do a good job. I will keep going back!

If you go here do yourself a favor and order what they do best — burgers! We sat in the bar this day and had no issues with service, our server was great and we bantered around a bit about which sangria I might enjoy more than the others.
What impressed me was the pretzel bun on my burger. YUM!!! I’ve had pretzel buns at other places that were just big thick lumps of dough that were chewy as heck but not this one. Soft and just the right amount of chewy.
Sitting in the bar area when the games are on with a good burger and a drink — works for me!