Livermore Cyclery

Have to give these guys 5 stars … i had them tune up my 1999 Stumpjumper to give to my son… I’m very happy with their ricing and service… !!

Awesome service. Staff is very helpful. They have my business for sure.

I can’t say enough good things about this shop. I’ve been coming here for probably 10 years and I’ve never had anything but a great experience. The staff is friendly, courteous and helpful. When I bought my bike from them, it was always no-​pressure. Like many of the other times I’ve paid them visits, they’ve been patient (especially with some of my questions!) and have never tried to hustle/​upsell me. The entire crew is outstanding, and Chuck has been my go-​to person whenever I’ve been in a bind (with great advice and/​or repairs). For my money, Livermore Cyclery (in Dublin) sets the standard for professionalism, service and friendliness.

Livermore Cyclery is not my main LBS, although it might just becoming the one. Previously I visited the store after some bike emergency, like a sliced tire or two occurrences of a broken seat mast. Each time, Devon and his staff showed great customer support and care. In case of the repeated seat mast issue I experienced, they went beyond the default Trek warranty and my expectations, and exchanged the seat mast with an even better model. I can only highly recommend the store and their staff in the Dublin location.

I have tried all the bike shops in the East Bay and they’ve all got pluses and minuses. But after a recent buying experience at Livermore Cyclery — Dublin, I no longer see the point of going to any other shop. Livermore Cyclery has it all!
My previous bike was ripped outta my car in SF one dismal Sunday. I had a century the next Sunday I was signed up for so I rushed out shopping and hit many shops.
First of all, Livermore Cyclery has both Specialized and Trek, which i feel are the two most advanced brands in general when you look at total value perspective (most advanced features, best pricing). So that alone is the reason to try them first.
Second, they’re not super high pressure on the sales like some shops. They’re more bike geeks who also sell stuff.
Third, they have Jeff the awesome and knowledgeable bike fitter! He worked with me to ensure I got the right size (I thought I was a 54, but in the end felt much more comfy on a 52).
Fourth, they special ordered a 2016 for me and got it in in a matter of days and it was all set up by that Friday! I was able to do my century on Sunday with a brand new bike that fit perfectly.
Fifth, after I got my bike I had an eensy weensy pedal fall and took it in and they fixed some little odds and ends that got out of kilter, for FREE! The other thing to mention is they have had the same techs for what seems like many years, so having consistency is also a good sign in a shop.
A note on the bike — it’s a 2016 Trek Silque SLX … fantastic bike! my old bike was a Specialized Ruby and I liked it well enough. But the Trek has the decoupler that really truly reduces road vibe! I feel much less «beat up» after a long ride, almost no fatigue! Some of the fatigue reduction is surely due to being so well fit on the bike, but I do feel the decoupler is also a big factor.
All in all I was very pleased with my new bike and with Livermore Cyclery. I used to go to various shops but going forward, will stick with them. Their store in Alamo is also great and the techs very helpful and friendly!

If I could give an extra star for service today, I would. We were greeted warmly upon arrival, and Tony was very patient and thorough with bike information, test rides, etc. Tony and Miguel provided an excellent customer experience. We were happy to spend our hard-​earned money at Livermore Cyclery, instead of Mike’s Bikes in Pleasanton whose not-​very-​busy staff ignored us for 15 minutes as we walked around their store and ultimately chose to leave. We highly recommend Livermore Cyclery in Dublin!

I went to this store for the first time today, and I can’t believe how nice they are! I brought my bike (purchased at Target) in because it had a broken piece and I had no clue what it did or how to fix it. I’m a beginner when it comes to comes to bikes, so I really don’t know how to fix anything, I got this hybrid about a month ago as an upgrade from a beach cruiser.
When I came in, I was worried they might only work on the more upscale bikes that they sell in the store. I first told the bike service guy «I know this is a cheap bike…» and he said «we don’t care!»
He then went on to tell me that the piece on my bike that broke was just cosmetic and he could take it off for me. He then proceeded to help me adjust my seat, then he did an entire safety check on my bike, adjusted the handle bars (which he noticed were uneven) and filled my tires with air. He also explained to me some inexpensive ways that I could modify my bike if I got into riding and I wanted to make some adjustments. That was a relief!
When I asked how much I owed him, he just smiled and told me to have a good day! I actually think some people would charge $ 80 for all of the things he did on my bike. This was my first experience at a bike shop, and I will definitely come here if I ever need anything for my bike in the future. This is the kind of store that it is great to have in the community!

They were really helpful, I brought my bike in for a tune-​up and explained some of the problems I was having, turns out I just needed a new chain. The fixed my speedometer too. Got the bike back in a couple of days. All is good.

They are the «friendly fabs»!! And I’ve become their «fan forever»!! Need I say more. They are knowledgeable, down to earth friendly and always ready to offer advice or help. Today I took a tire that I had flipped inside-​out looking fir any thorn residue from goat horns. The bead had flipped and I couldn’t, for together life of me, figure out how to put it back in the rim. Rescue Livermore Cyclery! They fixed it and didn’t even charge me. Who does that??!

After several attempts to fix my wife’s 5.7 pivot rear dérailleur click noise I decided fto take the bike in thinking I would need a new chain. It turned out to be a dérailleur adjustment. Fast simple cheap repair. And I thought I was a good mechanic. I guess not. Their guys turned out to be better mechanic than me. I but of ambaerisment for me in terms of my ego in front of wife. But now the bike shifts quietly and that’s more important. Good friendly, resonably price and knowledgeable fast service. And they carry Hammer Gel.
Michael
Bay area
Enduro 28nr Sworks

I did finally go back and purchase my bike as well. Again a great experience.

This is the friendliest and mos thelpful bike place in the area. We’ve visited multiple times and have brought bikes in for service twice. The second time they were able to repair my bike and give it a tune up the same day I brought it in.
They have a good selection, and the prices seem reasonable.

5^th star confirmed.
I returned as I had mentioned I would in my previous review and had a great experience. I’m pleased to announce, Livermore Cyclery has become my trusted source for bike repairs.
I stopped by to have them take a quick look at my road bike. Hayden asked if I could wait for a few minutes while he checked it out — yep. A few moments later, he told me he could tighten up a few things and it would be fine. I asked about replacement parts (rear cassette and chain) as I knew it was getting close — he agreed it was likely a good move, but not absolutely necesssary. I opted to be proactive and have him do the work now to avoid more costly repairs later.
The work was performed quickly, he checked and tightened a few other things and I was on my way quickly.
Cost was minimal (I brought in parts I had purchased online).
I’m very pleased with my two bike repairs (different bikes — one mountain, one road.)
5 stars Livermore Cyclery — don’t let me down.
Thanks Hayden, you’re a pro!

I usually come here for parts and tools & would rather support a local than a franchise. I always get the help I need here.

My first time here at Livermore Cyclery and overall very good experience.
I came in to inquire about a tune up for my old bike. It is 18 years old and I never took it for a tune up. They guys here were very friendly and explained me exactly what is included in a tuneup. It is not cheap and I can probably do it myself but I plan to do it here anyhow to make sure it is done right. I have the feeling I can trust them.
While here I also decided to get a new seat. Mine is worn out and become uncomfortable after about an hour of riding. I wanted some new soft seat that would be comfortable for long trips.
They have a good selection of bikes and accessories and the people that work here seem to be professional. Happy I found this place.

Front wheel was making annoying sounds after hitting a huge pothole. Called the shop and they quoted me $ 20 to get the wheel trued. I walked in and was helped by Chuck who took care of the it right away. Waited about 15min while he worked.
He explained the problem and the remedy. Charged me $ 20 as quoted.
Other staff was friendly and asked if I needed help as I browsed.
Support your local bike shops.

The crank on my road bike was squeaking like crazy, so I took it into Livermore Cyclery this afternoon to have them take a look. Hayden was the bike mechanic that looked at it for me, and he was very helpful. He didn’t try to convince me that I needed more work done than was necessary, and he made a few minor adjustments that took care of the squeaks.
I looked around the store while I was waiting for my bike to be finished, and I had at least two very friendly people ask if I needed an assistance or if I had any questions. They were very knowledgable and didn’t pressure me to buy anything.
All in all, I will definitely be making Livermore Cyclery my local bike shop for any needed repairs or for when I eventually upgrade to a new road bike!

It’s really great having a neighborhood bike shop, run by friendly people who really know what they’re doing. On every occasion, I have received great customer service. Must have been 5 people who offered to assist me. The coach and Fit expert Jeff is VERY knowledgeable. In fact I thought Jeff was the owner. (Must have been the English accent.)
The next time I was in the shop, the owner, Steve, personally took on a minor challenge. Now I know why the shop runs so well. Steve solved the problem quickly and at a very reasonable price, as he showed his workers what the problem was.
Now, I’m suspicious – Are these guys giving me a special low price to «butter me up» for future sales? Or are their repair prices that cheap all the time? I guess I’ll never know. Oh well, they’re definitely getting ALL my bike business.
Mechanic Taylor very pleasant and skilled. Really fixed up my hybrid bike.
In summary, this is a top tier shop. I don’t think you will find a better run shop anywhere. It’s great having people you can trust. Highly recommend!

The purchase … Went back into the shop and purchased the perfect bike with the help of Devon. He was very patient and made sure I was completely comfortable. I told him my price point and he was very respectful and did not pressure me to spend more money than I wanted. After we finished the sale he told me to call him if I had any concerns or needed my bike adjusted any further for comfort. I even got 2 free water bottles. I am very pleased with my bike and the service I received. Thanks guys!!!

Wow. Big bike store. Big selection. Bikes are very good quality too. Not that I’m an expert. We are likely to get our bikes here because they had the best service deal and the brands my husband is most interested in. Plus, apparently they are opening a location in Alamo in our neck of the woods.
Their main location is obviously in Livermore (my husband visited that one). Apparently, that one also carries a fairly good selection of used bikes. The Dublin location does not. We may end up going back to that location to check those out for our son. We really don’t want to drop hundreds of dollars on a kid’s bike when he will outgrow it in a couple of years.