Gem Kitchen and Bath

I am not sure why Gabe and company would receive anything less than 5 stars. At present, we are working on a master suite addition and pool renovation. Our experience has been nothing but positive, consistent feedback, and we were able to select our finishes prior to signing any documentation, thus fixing the price. The amount of options we had that were in our expected costs were amazing and we were able to choose things that we didn’t feel were settling, but rather our preference. Affordable elegance. Bernadette was absolutely amazing to work with and at first I didn’t realize she was gabe’s wife. Once I made the connection, I was happy and grateful to support a family operated business.
I always received a call back within a few days. I think this is reasonable for a busy contractor. Gabe has shown up on the job every day or close to it to check on the progress and touch base, even if just to wave to let us know he is here. He worked tirelessly with the city to get the permits. His workers are hardworking, respectful and I’m very impressed so far.
Overall I’m totally confused why anyone would have a bad experience with this company. Also, I think with Unilocal it’s wise to ignore reviews of those who never actually work with the business. Contractors in the Bay Area have more work than they need. Don’t take it personally and write bad review when you have zero experience with the business, it’s spiteful and poisons the pool, deliberately, for those who may end up actually working with them; like us.
Will update the review as the project closes and provide pictures. But so far, so good.

We are in the midst of our SECOND remodel with Gabe. They are flexible and don’t nickel an dime you on changes — as long as they are timely changes. They’re also good about bringing up recommended changes if they discover that a design or selection may be undesirable.
Advice working with them: make your selections early. Bernadette, his wife has good input if you’re struggling on a few choices.

Gabe did a concrete job for us. He was responsive with quote and got the work done on time. Besides being the second highest quote we got, the quality of work was very poor so poor we wish we could get our old concrete back. At some point we’ll have to redo it all if we were to sell the house. And don’t be fooled by the warranty. Once he gets his last check you won’t be able to get anything else done.

Called and got a quote. When i called back to go further, I never got a call back. Went with someone else that wanted my business more than they did.

Very unprofessional team. This contractor has no understanding of project completion or contracts. The work just goes on and on. Furthermore, he is adverse to securing permits which completely delayed completion of our home remodel. I would not recommend this builder even if he is the cheapest in town. Obviously, my life has been turned upside down by this as I am unable to sleep, posting this at 3am in the morning! Don’t make your life anymore difficult then it needs to be, and hire a contractor who can keep to his commitments!

It’s not hard to rate a business that doesn’t even contact you back after asking for a quote. Business must be too good for a courtesy call back.

My family has been working with Gabe for over a decade. We also are in a different field of construction, so I can speak from experience. He is very thorough and does take his time with all his jobs. He has remodeled most of our house, and some of my grandmas as well. He is constantly booked, even with this horrible economy because he has retained customer like us for years, and gets so busy JUST on referrals. He has even sent his guys or come out personally on an emergency to help us out. I would highly recommend them.

We LOVE Gem Kitchens and Baths! We interviewed Gabe two and a half years ago to do a major kitchen remodel. After meeting with him and three other contractors, Gabe was clearly the way to go. He was detailed, knowledgeable, competitive with his pricing and friendly. Our kitchen took 3 months to complete. He was there every step of the way and even during the rainy weather, he had his guys working on something to keep the job going. We loved his work so much that we have referred him out to several other people including my parents. Last year they contracted him to do their kitchen remodel and it turned out GORGEOUS!
Since we enjoyed working with him so much and we stand by his work, we decided to have him complete our bathroom remodel this past October. The project two 6 weeks and turned out more beautiful than anything we could have done alone! We would definitely refer him to others and use him again for any other major projects we need done!

Very disappointing. They came out 3 weeks ago to do an estimate of a very basic kitchen remodel. Gabe, the person who took the measurements, was not a very friendly guy, but we assumed he would at least be professional. He said his office would call when he completed the estimate to set up another appt. with us. Well, they never bothered to call, and after trying to follow up twice, without the courtesy of a return call, have decided that if this is any indication of how actually working with them would be, we are extremely lucky that we did not even get started with them. VERY UNPROFESSIONAL!!!