Dublin Spa Center

Wow! This was the best experience we’ve ever had when purchasing anything. Nate was great! He was very informative, patient, and answered all of our questions. There was no pressure whatsoever. After asking us what we specifically were looking for (e.g., back, knees, ???), he recommended hot tubs with specific configurations. We discussed models, interior and exterior materials, covers, filtration, and other considerations. And, the price was outstanding. We compared it to what we had paid 11 years ago for our Cal Spa, and were very pleased. We made a decision and started counting the days!
After the decision, we scheduled a site inspection. And, we were given a gift basket with two very nice towels, some chocolates, and a bottle of wine.
We also scheduled to have our old spa removed. 3 gentleman showed up on time and removed the old tub without incident. We were proceeding to get our new tub!
The actual installation was great! With our prior hot tub, we had to separately schedule an electrician. They took care of everything! The two installers were wonderful. It was a hot day and they worked hard. But, they were friendly throughout and did an excellent job. Once the tub was installed, I got a lesson on how to maintain the tub, the water, and the cover. And, I was provided with a tupperware-​type container with chemicals, testing strips, and a laminated instruction sheet. When they left, we found two wine glasses and a bottle of champagne on the tub’s steps.
That night when the water got up to temperature, I used it for the first time. I tested every single station. It was exactly as described. My back was happy, the knees were happy, and my neck was happy.
The spa was as advertised. The service was absolutely outstanding. Over the years, I had come to this store to buy chemicals, and to get advice about the hot tub that I had not even purchased from them. So, when it came time to buy a new tub, I immediately thought of them. Nate and the team did not disappoint.
This was a great experience. Without hesitation, you should consider Dublin Spa for your needs. They will take care of you with no pressure.
Jeff Rosen

This place sells an outstanding product. We have been really happy with The quality of our hot tub. Additionally, the installation went well.
But, their service is awful. Just awful. There has never been a time, since we purchased the hot tub, that we haven’t had to call three or four or more times and leave many messages to get a call back. They routinely do not answer the phone even when they are supposed to be open. Their website says they do warranty and non-​warranty service, but they have changed their minds, I guess, and now they don’t do non-​warranty service. They refer to a guy who does non-​warranty service, but doesn’t come to my area. So, the bottom line is that they are selling products that they can’t service. My impression? They are all about the sales, but don’t give a damn after you write the big check.

We were given a spa from a neighbor who purchased it at Dublin Spa. We knew nothing about spas so called Dublin Spa to ask some questions. They were awesome answering questions over the phone and helping us with the set up. Any time I have gone to the store to get supplies or chemicals they are super helpful. It’s seriously that old school customer service and you can tell they take pride in helping people!

Bottom line: These guys treat you fairly, and will go the extra mile to help you with any spa issues.
Whenever I encounter any spa problems, Dave and Nate are always willing to help. They are always friendly, and make sure your are satisfied with your purchased. They also provide detailed instructions on how to troubleshoot a problem. All of their parts are priced fairly.

We purchased a hot tub from Dublin Spas from Nate. There was ZERO pressure going in – he just showed us the hot tub and let us even try one similar that was set up with a curtain around it. We finally agreed to purchase one and put a deposit down.
After a few weeks the hot tub arrived. Al came out on Sunday to look what was required to remove our old hot tub. On Monday, he and John came out and removed our old one, which was a difficult removal. On Tuesday they brought the new one and had it all set up.
Unfortunately, on Wednesday my wife went out and the water had completely drained out of the system. I phoned the shop and they said to turn off the breaker. John came out in a couple hours and found out that the hose hadn’t been properly tightened and repaired it.
However, with the pump/​heater running, and not knowing if other hoses might be loose as well, I was very uncomfortable with what might happen in the future. That and I had no idea what damage the water might have done to the inside. I told John I didn’t know if I wanted to keep it as I’d be nervous that something else would happen. He said he completely understood and said it would be no problem returning it.
Al came out and we asked if it was possible to extend the warranty on it, which he said it couldn’t be done. He said he understood how we felt, but ensured us that there was nothing wrong with the hot tub. He said we could either keep it as is or return it. After spending so much money on it (even after the great sale they had), and again not knowing what might occur in the future, I said I would like to return it.
It was unfortunate that it had to end up this way. However, I really couldn’t have asked for better support from Dublin Spa Center. John was completely understanding and extremely friendly even though he spent a lot of time with the deal.

While shopping for a home spa the staff at the Dublin Spa Center were extremely helpful in describing the features of their spas and the pros and cons of various brands. After choosing a spa they came out to my home to inspect the sight and electrical hook ups and were instrumental in showing me that I could accommodate the 240 volt set up without major modifications to my house wiring. This worked out great as I now have the 240 volt system installed with minimal effort. Installation was quick and professionally accomplished by this family run business. When the original circuit breaker failed, one quick phone call was all that was needed and they replaced it the very next afternoon. Great people, great product.

Can’t say enough positive things about them. Great service, prompt, very knowledgeable, and a pleasure to work with them all.

The folks at Dublin Spa are the best. We have had our spa for a year now and it works great, whenever we have a question they are right there. We spent quite a bit of time doing our research on spas, even checking the Fairground sellers and the other special spa events. When we finished our due diligence, we determined that Dublin Spa had quality units at a good price and that if we ever needed service they were local. The site inspection prior to delivery was extremely helpful and gave us the chance to make sure that everything was just right when the spa came in. Not only was the Customer Service 1^st rate when we bought the spa, but has continued to be. We heartily recommend Dublin Spas.

We came in to order a replacement cover for our jacuzzi hot tub. The staff was very helpful, recycled our old cover and sold us a nice side mount table for our spa.
No pressure sales, answered all our questions and just good honest folks.
I highly recommend them of you’re looking for a tub or supplies.

We want to thank Dave, John and Nate for taking such great care of us! The spas they carry are top quality and sell themselves, but we did get a great Labor Day Weekend deal thanks to Nate. What a sweetheart, no pressure sales pitch, just honest information and great customer service. We love our beautiful new spa and want to let everyone know that Dublin Spa Center is the place to buy. When it came time to inspect our site, deliver and set up our spa, they took care of everything! They presented us with a gourmet goody basket when we purchased and an additional spa gift bag full of fabulous spa items when they delivered! We couldn’t be happier and look forward to recommending Dublin Spa Center to anyone looking to buy!

We couldn’t be happier with the service and product from Dublin spa. Our custom tub took awhile but the staff at Dublin spa kept us up to date. I also appreciate their site inspection for extraction of our old spa and evaluation of installing the new one. Our installation went well with Nate, John and Al. I really appreciate that Nate sells and installs. He really knows all the steps so trust what he says! We had a small issue with our sound and lights, but John was out the next day and fixed it. Great service, communication and great products! Definitely worth the price. They take great care of you! I would definitely recommend their services. I can’t get my family out of the hot tub. Great job!!!

We shopped for a spa last February and went to several local shops. We stopped in and said we wanted a 2 – 3 person spa. Nate showed us the inventory gave useful comments. We owned an older spa so he explained what had changed. He was perfectly ok with us leaving and doing comparison shopping. When we came back, we walked through all the options and he did not pressure upgrades.
It took awhile for the spa to arrive but that was the spa company’s fault. When it arrived, it was installed within a week and with a minimum of fuss. The spa has been perfect and they have been great when I go back for chemicals.

Nate is awesome.
Wife and I stopped here 5 times. Not once were we pushed to buy.
He educated us until one day we came in and bought one.
Customer service is top notch.
Will update once we get our new hot tub.
Thanks Nate.

These guys know their stuff! Very personable and willing to help! I would highly recommend them!

These Guys are the best!
Excellent customer service. Excellent product knowledge and advice. Never felt pressured to buy. I would definitely recommend them if you have a spa or if you’re looking to purchase one.

My husband gave me and the children a hot tub for Christmas, and we bought it from this fabulous establishment.
Nate helped us. He is the sweetest, most kind and knowledgable fellow that you will meet. We looked at all the hot tubs, including the swimming pool one (!!) and ended up deciding on the Meridian. It is beautiful– and is even nicer than we thought it would be. The built-​in sound system is amazing, and the kids love turning on the waterfall.
Nate really went above and beyond in helping us make this a beautiful Christmas present. He even managed to get it delivered for us in time for Christmas, even though we only went a few days before that busy day!
Our hot tub uses almost no chemical, and it smells like fresh water all the time. Even after soaking for a long time, my skin does not feel robbed of moisture like going in a commercial hot tub. It is truly a luxury.
Even though the product exceeded my every expectation, it truly was the service that Nate provides that makes this place so special. I feel that no matter how long it is from purchase to having a question about my hot tub, Nate and the others at Dublin Spa Center will be there, ready and willing to help me. You just can’t find people like that very much in this world– this place is a true gem.

I just recently purchased my second spa from David & Nate here. I bought my first one 8 years ago and recently had some issues; I spoke with Nate who instead of immediately trying to sell me a new one, referred their spa repair man who came out and said he could fix it. But he couldn’t guarantee that it wouldn’t leak in the near future. I was very impressed with his honesty, and Nate’s; and made the decision to purchase another spa to replace the old one. It is smaller and circular in shape and has a powerful motor that creates a tremendous whirlpool effect; uses less water and more energy efficient. I got it at a good price and it was delivered in 6 weeks, custom ordered from the factory. They came and delivered the new one, set it up and took the old one away, no muss, no fuss. I am very impressed with their integrity, selections, service and pricing, and highly recommend the Dublin Spa Center for your spa needs.

We’ve had our spa for about 4 years and couldn’t be more satisfied. Everything the salesman told us has proved true. When we have had minor problems (bad light bulb, etc), someone comes out very quickly and when past warranty the cost was extremely reasonable. Truly a great local business.

These guys are extremely helpful and really know Dimension one spas and water chemistry. My spa has never worked better ! Thank you!!!

I bought a Nautilus Spa from Nate at Dublin Spa. He was very helpful and answered many questions about my spa. This was my second spa, and since I had so much trouble with my first spa purchased 12 years ago at a Danville store, I kew what questions to ask. After demonstrating the features and discussing the benefits compared to my old spa, I bought the Nautilus that day.
Installation was tricky, as the new spa had to be placed over a loose stone short retaining wall. They quoted me a price to remove my old spa and dispose of it. But, my next door neighbor wanted it with plans to rebuild the motor. The two guys who delivered the new spa placed it perfectly. There was no way to do that without taking down part of the loose stone retaining wall, but they put all stones back perfectly so it looked like they were never moved. It was perfect. Then they hauled my old spa next door and arranged it’s placement according to where my neighbor wanted it. When I tried to pay them for the work they did, they declined. I know it was not an easy job, but they wouldn’t take my money. Not sure if that was because that was the price to dispose of it or not, but what a first class move on their part. They were truly professionals, in workmanship and in character.
That happened nearly a year ago. Since then, I have been thrilled with the spa and have enjoyed it countless times. Dublin Spa is a first class store, with quality people working there. I understand it’s a family store, and I’m not sure who’s who in the family, but I’m impressed with the whole team, and grateful for my experience.