Drexel Hill Nissan

I had to take my car in for a tire replacement, a service that I pay for along with my car payment thru Drexel Hill Nissan. Though my tire was not in stock, and a store where my tire could be purchased wasn’t open on the day I was there (Saturday), I was still made to feel like a valued customer. A young lady in the service department by the name of Christina Meade saw to it that my car would be cared for properly as it was left to await a new tire and also, she was able to provide me a loaner vehicle for the weekend. After all, it was Father’s Day and I’m glad it was as important to her as it was to me… Excellent job!

Had a routine oil change and inspection and they are always prompt and courteous.

Had a great experience thanks to Bobby Nichols and Mary Kelly

I always come to Drexel hill Nissan because the staff is friendly, and the waiting area is well ventilated with wifi! I came in for an oil change and they had me in and out !

I can’t be more dissatisfied with my experience there shoulda went to Loughead the sales man was great now the bosses that’s a different issue. Had my own financing and used truecar they weren’t at all receptive to this. I wouldn’t buy another car here if my life depended on it. They are now saying the payoff is a 30 day process and not even the 20 they were bullshitting about they had the Gaul to ask we myself and gf still together and why don’t we just make a payment on this and get it reimbursed when they pay off the old loan!

STAY AWAY!
This place is a scam. They advertised a pathfinder online that my wife and I were interested in purchasing. I reached out via the ‘text a sales person’ button on the website to confirm availability. 2 hours later and no answer, so I called and spoke to someone named Jennifer. I asked about the vehicles availability, even giving her the the dealer stock #. She told me it was there and that I should set an appt to come in for a test drive so they can have it pulled up and ready for us. I told her I would check with my wife. Called her back later that day when I knew what time my wife would be available, and set the appointment to see the vehicle later that same day, and confirmed with her that the vehicle was available.
We drive the 45 – 50 minutes to Drexel Hill for our appointment. The sales person sat us down for our appointment, and asked what we were there to see. We told him, and he went to go get the key. 5 minutes later, he comes back to the desk and tells us that the vehicle we had an appointment to see was sent to auction YESTERDAY. The day before we called TWICE to confirm the vehicles availability and set an appointment to test drive it. Their answer was that they have no idea where their cars are, they could be at any of several lots or, apparently, sent to auction or sold. What kind of business is this?
«We’ve got other vehicles I can show you» they said… No thanks. They put nice vehicles on their website for a good price, and tell you that it is available to get you in the door, then make up some story about why the vehicle isn’t available and try to sell you something else instead. Classic bait and switch. As I type this, 6 hours after this incident, the vehicle still shows as for sale on their website, and I suspect that won’t change any time soon.
Dishonest, rude, and a huge waist of our time. There are many other options out there to give your hard earned money to, don’t give a dime to these crooks.

The best dealership offer the best price that suit your price range!!! They beat all other dealerships price and work hard to get you the car that you want. Their service team are very friendly and give you the best recommendation for your car. Highly recommend for Drexel Hill Nissan dealership!!!

Express service is anything but express… 90 minutes later still waiting for an oil change

Wow! Today I took my car back to Drexel Hill Nissan for service and it was probably the best service I’ve had. The team was friendly, they even offered me a slice of pizza! The service advisors explained everything along the way, giving me periodic updates (I had to wait for my car). After today’s service my car feels brand new, again. I would highly recommend bringing your Nissan here and I will definitely return.

I came here to check out a used car. I called two days before seeing it in person and was given the typical car salesman spiel by Greg Hoffman. He told me that the car had one owner who babied the car and he knew them personally. He also tried way too hard to be hip on the phone. I was cringing the entire time. The worst part was the badgering about my method of payment. I haven’t even seen the vehicle yet so the questions on payment shouldn’t be answered.
I finally arrive to see the car and had a few salesmen walk by as if I’m there just because. I was on the verge of walking out until one finally approached. I took the car out for a drive. It was a beautiful, clean car, but I wanted more time to do additional research. I asked for the carfax only to find that the car had three owners and had traveled around, as far as Maryland. Greg clearly lied to make a sale. I also brought this up to the salesman who was assisting me. He apologized.
Needless to say that I didn’t get the car. The price and mileage were just right, I would have come back to pick it up, but I couldn’t bring myself to buy from a dealership that had me standing around and did not show me the same courtesy as the other customers. Greg’s dishonesty and embarrassing gab in an attempt to make a few bucks was also a turn-​off. What was he trying to hide?

Everyone was really friendly, but they sold me a car that I had to put $ 1200 of repairs into the next day. I normally have cars checked out before I buy them, but they were too far away to take the car to my mechanic, and my mechanic said the car was dangerous to drive. So I asked if they could just fix the scratch in the side of the door to offset the expense I had to put into the car.
When we started the sales process the salesperson said I could bring it back to have that fixed — that the detailer just ran out of time before I came in. But then when I went to sign the papers, his boss said no to fixing the scratch. When I just asked them to do that, in good faith, his boss said no again.
So I went from thinking the dealership was amazing to not ever trusting or using them again over a repair that probably would have cost them under $ 100. That’s not the kind of business I want to work with. And I wouldn’t recommend anyone to take a risk with them either.

After having a terrible experience at Conicelli Nissan in conshohocken i took my 2011 maxima to Drexel hill Nissan. The other dealership stated that even though i had an extended warranty on my vehicle i would have to pay in full EVERYTHING out of pocket and go after the warranty company for payment. They also were DISGUSTINGLY rude. I then took my car to drexel hill nissan and had an AMAZING experience. The dealership not only told me i would only have to pay my deductible, they also went above and beyond to check for any recalled parts for my car and did not charge to check another tire issue. This place was absolutely incredible and i thank them so very much for helping. After coming from Conicelli, i had a terrible day and Drexel hill nissan turned it completely around. a huge thank you to everyone there thats helping me get my car back to 100%.

Excellent customer service! What a great dealership! I’d recommend to anyone in Delaware County who is looking to lease or purchase a vehicle!