The Joint ...the chiropractic place

My first visit here and great customer service & support with Andres!!! THE dr. On duty was amazing! !I can walk straight now! Ladies and Gents go there if you need stress free life! !

Worst customer service! Receptionist was rude! Never been here before, saw it on our way out of the shopping center. We went in to ask about an adjustment but seems like her attitude needs it more than my back does.

This place is so slow! I don’t even know why… I’ve been to many other locations and I’ve never experienced wait times like this. I will never come back to this location due to the lack of time management. 50 minutes waiting is way too long to wait. There were only 3 people before me. Supposedly it was computer problems.

The receptionist was extremely rude and unhelpful. What happened to customer service?
Go to Brea for great service!

Good place to go and deal with the pain you got going on, I went for my back and felt a little better now I have less pain as well. I love Ike recommend this place to anyone friendly staff and the chiropractor is good at what he does

Dr Toufic Is an Amazing. I’ve been to the Joint before but wasn’t to satisfied. Gave the joint another try and got adjusted by Dr Toufic. Now I made that my home clinic and come here all the time. The staff is great. Go Dr Toufic !!! Jessica is very nice

I’ve been getting treatment here for a couple months now. Lower back pain is what brought me in. Dr. Vich did my exam and made sure I was comfortable. He explained the procedure thoroughly and even gave me «homework» which were additional stretches to do at home in order to support my treatment. Jessica the front desk receptionist is super sweet and very welcoming. Thanks team!

This place was nice and clean and I was greeted nicely when I walked in. The doctor gave me an adjustment which startled me when I heard my joints cracking, but I felt really good afterwards. That was my first time at a chiropractic adjustment place, but now I’m hooked.

Have never been in the place, but the receptionist Jessica was very nice and helpful when I called to obtain detailed information about their services. At first she seemed dry and I thought she may have a chip on her shoulder, but as I spoke to her longer and longer, she got better and warmed up. She ended up being very informative and ended our 3 – 4 minute chat with «my pleasure,» which I appreciated. I’ll update once I visit in person.

I love this place. I have some back problems and these guys are miracle workers in what they do. I go in, wait a maximun of 15 minutes (if it’s busy) then they work on where i have pain and in less than 5 minutes im out. I feel great aftwerwards and you really do feel the difference. The whole staff is great and Jessica at the front desk is always cheerful and really gets to know each and every client.

I recently moved to Downey and was experiencing a lot of low back pain, spasms, and tightness. I have gone to a chiropractor for years and only trusted one where I used to live until I found The Joint. 3 visits and I was up and running again! The doctors there know their stuff and are professional at all times and really show that they care. Jessica, at the front desk is really friendly and always makes me feel welcome. They don’t deal with insurance (which is awesome) and their prices are affordable for anyone. They are efficient and clean and don’t waste your time. I’m usually in and out of there in no more than 10 minutes. I go their regularly and I feel great!

Woman at the front desk is condescending. Called ahead, was explained that I should arrive 90 min before closing time. Did so, and after I told her why I needed (one time adjustment), she says I missed the deadline because there are two people ahead of me. What’s the point of saying walk-​ins welcomed if they really aren’t?
Heading to another place where they don’t have ridiculous policies.
And by the way, when I said no thanks, I don’t want to come back tomorrow… Her response is «my pleasure»!!! What does that mean, that it’s her pleasure to turn people away?

I love the pricing. Never thought that I would be able to afford adjustments for myself…
I never believed this stuff worked till I tried it. Now I can’t live without it. Wow! Have a desk job? This is for your. Ask them about their 49.99 plan for for adjustments.

Everyone at this location has been so good to me. I’ve been receiving weekly adjustments for the last 6 months and have seen an extreme relief in migraine headaches, which have been an issue for me for years.
The girls at the front desk are very friendly and helpful, they even offer you a beverage while you wait.
Dr. Meagan is THE BEST. By far the strongest and most knowledgable chiropractic experience I’ve ever had.

I’ve been to 4 different offices of The Joint, and Downey is by far my favorite. I usually am able to go on Mondays, therefore I get to see Dr. Megan (yay!) Everyone here is so friendly, knowledgeable, and all seem to care about the patients. I have a lot of issues with pain and Dr. Megan has helped me so much.
I am very grateful to have moved back to Downey and can visit the office weekly.

So excited to finally find a good chiropractor that is close to home. Will be coming more often.

Highly recommend coming to The Joint for anyone with back problems.
I, myself had back problems for years until I started coming to The Joint. A few adjustments made by some great chiropractors helped me get rid of my back problems completely.

Doctor was great, however they kept charging me months after my six month contract ended. They have taken over 300 dollars that they did not deserve. The manager did not contact me as I requested which leaves me to give them a 1 star rating. Very unpleased with the business practice. Again the doctor was great. Their buisness ethics are way below par.
#Beware of the six month contract#

Over a month ago myself and my fiancé went into The Joint at the Downey Landing and informed the receptionist that we wanted to cancel BOTH of our memberships and informed her that we were very upset that we’ve continually been charged over $ 300 since November even though we were told the membership was a 6 month contract (We got the membership in April). We informed the receptionist that we wanted to speak to a manager and she stated that she would let her manager know and they’d be in contact with us within a week. I have yet to receive absolutely any response from the manager. Our visits to the Joint were comfortable but this experience has totally changed my view on the franchise and has caused me to never want to recommend The Joint to anyone.

A cautionary tale about reoccurring charges.
Now, first thing first; the chiropractors are top notch. I came with the most severe pain around this time last year. As a heavy set male who works retail, this place was a god send. After 4 or 5 visits I feeling back to normal, but with back pain it was hard to tell if it was truly gone or not. So I signed up for their 6 month plan. Needless to say after January of this year I figured they totally deserved my six month commit even though I stopped going.
They were so good that I referred my mother and in turn she referred my aunt.
Now, here is where it starts getting interesting. My mother doesn’t like using her debit or credit cards outside of the bank atm and her local Macy’s so she gets the receptionist to add her unto my account which has my Amex on file. Yeah, I wasn’t present or signed any documentation that stated I approved this, but to be honest, I didn’t care much. As she was my mother after all and I was getting a discounted rate on her monthly fee because I referred her.
The receptionist did make it very clear that we would have to pay for 6 months of consultations, but she failed to inform me and my mother (again, on my dime without my approval) that after the initial 6 months we would have to come in and sign paper work that stated we no longer wanted to be billed.
Well, I was still being charged up until Saturday when I called in to cancel. I questioned their ethics as to why they wouldn’t contact me after the first full month of not showing up while paying for my monthly visits. I asked them why they would bother calling or mail a letter stating I was throwing money away and the receptionist couldn’t even bother to string any information together. Best she was able to do was state that she would call her manager and see what she could do.
24 hours later and no calls returned. After inquiring again, they stated that they would refund me for my or my mothers consults and could only offer me an x amount of credit for future consults.
Why they think I would continue to do business with them is absurd. Hey, and I know what some of you are thinking. It’s my fault I should have checked, and you’re right. That card was on auto pay and I didn’t bother looking into until I was looking for transaction I did last month.
TL;DR. I signed up for 6 months. Was never told I had to cancel. Was billed for aprox an extra 7 months. Referred my mother and they added her tab onto my Amex without having sign off any documentation. I was also billed aprox an extra 7 months.
The best thing out of all of this? The current receptionist even stated that the previous girl that worked there was known for not informing customers about having to cancel said service.
Make it right. Give me the money you took for a service that was never rendered.