Massage Envy – Downey

Wow such a terrible experience! I purchased a gift card for my mothers bday and what I had initially purchased at the time of setting the appointment was now an extra upgrade! Then to top it off they wanted me to provide a CC to make the appt. I’m glad I made the appt. instead of my mother because otherwise it would have ruined the entire thing for her. Never giving them anymore of my business and definitely going to actively recommend everyone avoid this place.

It’s been a long time since ive had a professional massage. My husband got me a gift certificate and gift card as a christmas gift. Now in the new year I figured I would put it to use. Scheduling my appointment was easy. Asked for my name and all of that info and asked what day im available. For me its usually only Saturdays. I might try a late weekday appointment since they are open until 10pm. I was greeted by April at the front desk and she gave me some forms to fill out before my appointment. Like where is the most painful and so forth. I was promptly seated in their peaceful waiting area before the massage therapist came to get me. Debbie was her name and she was very friendly and asked a few questions and said if while massaging me the pressure was too intense for me to let her know. She left the room and i disrobed down to where i felt comfy. Getting on the massage table I like that it was heated. She re-​entered the room upon knocking and we began the hour massage. Now since it had been a long time my muscles hadnt felt this good and for some reason i felt ticklish and laughed a bit. Debbie mentioned if its been a long while the circulation doesnt get worked out as much. After getting even more relaxed I practically fell asleep. Once my hour was up Debbie asked if id like water or tea and im a green tea gal so i went with that. I re-​dressed myself and met her outside the room where she prepared my green tea. She walked me out front and handed me off to one of the other girls. Upon being back out front I set up another appointment for a deep tissue massage and facial. I do enjoy this location and am thinking of joining the membership as well. Thanks Massage Envy for a wonderful relaxing exprience.

Went in to purchase a gift card for a friend and just felt uncomfortable with the all the receptionist they have working. They are not welcoming and just rude. I had a question to ask and the person who helped me just seemed very irritated. I’m going to recommend another location for my friend to use her gift card at. Please train your staff to be more welcoming.

Horrible service. I cancelled my membership and they where not clear about my extra services I paid for. According to their clerk I was told. They did not care about explaining. In fact they did not even excuse themselves. The clerk told me it’s okay for me to file a complain «wow» I am. In the business of service and I would never let it be okay. I lost 150.00 dollars not cool.

So I’ve been a member for about 2 years now and I couldn’t be more impressed very time i go. They set me up with amazing therapist that always cater to my needs. Elizabeth, Laly, Minda, Jessica, Sonya, Aaron and Kevin… to name a few. Haha… I get quiet a few massages. Facials are also awesome with Alma and Nicole. The facility is always clean and well kept, smells great and recently they’ve gotten a view new products in that I picked up for holiday gifts. The Downey location by far has surpassed my doubts of becoming a member 2 years ago. Love to walk into the friendly faces of Desiree, Josselyn, and Yanely… And if you ever have a concern Lauren and Tracey are there to listen and help. This facility is truly a reflection of outstanding service and experience. Thank you for helping me keep my sanity through school, work and family.

First time here. Got a gift certificate from my sister and finally got to use it. Was not sure what to expect, but I was very surprised! Staff is very courteous, friendly and informative. The Spa is very clean, restrooms are clean and well kept. The room was perfect– massage table was set with warm blankets, and ambience music for relaxation. The massage therapist that attended me was very polite, welcoming and always made sure I was comfortable at all times. Very professional! I enjoyed the experience so much I walked out with a membership! Highly recommend Massage Envy!!! Ask for Carolina!

Just came in and wanted to cancel my membership. I called Costa Mesa location prior to coming here. One of your employees told me to do cancellation before my membership payment due on the 29^th to avoid being charged. Little to my knowledge that your company is still gonna deduct from my checking account. How come one location says one thing and Downey says another? I should have listened to other people that used to be your members that your company is like a leech that suck the life out of you when you want to cancel. I will spread the word to all my family and friends that your company sucks when it comes to cancellations. I believe it is load of crap to still charge if a customer does not need your services anymore! Why give you a 30-​day notice? You’re like a Starbucks opening locations at every corner!!! No wonder all your best masseuse leave your company, you suck at treating your customers and employees. I feel vindicated that I made the right decision to cancel!!!

Staff is amazing, Kevin is my go to guy for my chronic pain. Only down side to this location is the quite room is small and usually not very quiet.

Ok went to get a massage, and first off, I found it weird when the receptionist told me the 60 minute breakdown, 10 minute explaining my needs to the masseuse (wth) 45 for the massage and oh yeah 5 minutes to pack my things, dress up and gtfo but in more professional terms, hmm first time I’ve heard a massage place giving me a time limit to change. Anyway when I called I told the lady that I only wanted to get my forearms and hands massaged, I also told the lady in the front when I was signing in, hands and arms mainly please. So I thought I had made myself quite clear when I also mentioned it to my massage therapist that my hands were aching due to my job that constantly has me typing.
The therapist (I forgot her name I think its Lauren or Erin) said she would work her way towards my hands and I’m like ok fair enough. She basically used up 95% of the time massaging my back without me knowing it because when you get a massage you do not look at the clock. The massage felt ok despite the fact that I wanted a firmer massage and she was massaging me very lightly. So when she FINALLY went to my hands it was just ONE squeeze, then she said, OK DONE!!! WTH I TOOOOOLD THEM I WANTED MY ARMS AND HANDS ONLY, WHAT WAS SOOOO HARD ABOUT THAT???
The receptionist asked me how it was and I explained that she did nothing of what I was paying and tipping her for, she told her she would let the masseuse know but how that would help me I don’t know. So I will not be returning here, apparently they do whatever they feel like doing even thought they ask you multiple times what your preference areas are. 1 star only because they close late and parking is easy.

Addicting my massage therapist is deff the best but lately it’s been hard to book with him but will still recommend you to go with Aaron his technic is a combo and deff always feel good afterwards he takes pride in what he does.

Wow, really surprised about these negative reviews!
I have been a member of THiS specific Massage Envy Since 2009. Three years later, I love them SO much, I also have gotten my husband to join me in membership. I love massages and spas, and have gone to spas all over the country, and even a few in other countries. From huge upscale places to tiny small practitioners, I can say that I know a good experience when I have one.
Like every spa experience I have ever had, there are really two levels of how to rate your experience. The first is the spa itself, and things like cleanliness, ambiance, and amenities. Like all massage envy’s, they have two single use restrooms, a lobby, and a quiet room with soft music and dimmed lighting. This is a pretty big location, with over 20 individual service rooms. Every single time I have been there, every area has been impeccably clean, without exception. I have been twice when the bed heater didn’t work, again over the last three years. Pretty good in my book! The service beds are, however, just okay. They could be more comfortable, but in my experience, I only have experienced really nice and comfy beds in super high end spas where services start at $ 200. To an extent, you get what you pay for.
The second way to rate this spa is the quality of the service. Like any spa, it really depends on who you get. Over three years, there have only been three masseuses that I have not liked, and none of them work there any more. As to the ones I DO like, I LOVE THEM. Each with a different style, and depending on my mood, I know who to ask for. Elizabeth is AMAZING at working out the knots without hurting too much. Dee is my favorite medium person, half relaxing, half working out the muscle. I know she is popular because I have to book out nearly a month out to get her! Daneb is my current fav, and I have had her twice now in a row. Her relaxation style is great, and she takes great direction. Daneb also does maternity massages, which is a great plus since we are trying to have a baby. My husband loves Sonia, who is great at putting him at easy, and has a light touch.
The girls at the front desk are great. If the person you want to see isn’t available, they ask great questions and work to match you with the correct partner.

Let me tell u about ALMA, she did my facial yesterday and for the first time ever at Massage Envy, it was Amazing!
She literally took the time to clean every nook and cranny. I noticed many are afraid to do extractions or don’t really bother to deep clean the skin (that’s actually the reason I get facials)
She used different products and really took the time to personalize my treatment. She even gave me a samples and took the time to explain her recommendations toward the end (which is why I purchased some Murad products, Before that I wasn’t sure what to use…)
Bottom line– I had a fantastic experience!
Love her!

I been going to this location since April to get my facials. I love it! I got the membership because of my esthetician Britney. She’s awesome! If you want a good relaxing facial ask for Britney. I always pre-​book my appointments to make sure I get her.

Had a great experience today with Jessica. She’s the reason for the 5 stars. I was thinking about canceling the membership but I’ll keep it. Thanks for the stretching and the deep tissue concentration. #jessicaisawesome

I just left the spa and had a great experience! Costumer service was great, they took me inside in a timely manner and the massage was amazing! Jessica did a great job! She asked about my problem areas and suggested the perfect massage… She used the right amount of pressure and was always making sure I was doing ok… She answered a few questions that I had and was very professional. Will definitely be going back to her!

Wow, what’s up with the negative reviews, i’ve never had that experience here and i’ve been coming to the Downey location for a while now. I have had nothing but great experiences with my massage therapists (knock on wood after reading some of the negatives). I referred my brother and gave him a gift massage and now he’s a member too. I rave about Massage Envy so i’m surprised about the comments.
Anyhoo, last night my massage therapist was Elizabeth and she was of course awesome. She was waiting for me when i got there and took me right in. Okay fine, i was running late. she quickly asked me if she needed to target any particular area and then she stepped out so i could get ready for my massage. She worked the knots out of my shoulders, neck and back and hip. the pressure was perfect — it hurt but was a «feel good» kinda pain. immediately i began to relax, unravel and unwind as she massaged me. The only complaint i have is that it didn’t go on forever, damn.
Directly afterwards i had a facial scheduled with Brittany. She was right on time. I was already in the room relaxing, in fact my snore woke me up (weird when you can hear yourself snore). She asked me if there were any particular areas to work on, i told her «shrink those pores» and homegirl went to town. She got the steam going on, took off my make-​up and began relaxing my face with Murad creams as she massaged my tired face. It was soooo very relaxing. and she massaged my neck and shoulders too. Calgon take me away… She also told me that if you book your next appt. when you leave you get «points» to use for discounts. Andddd if you buy a product that you get a $ 10 discount tonight. The products are great so yeah, i jumped on that.
Well i floated right on outta there and will continue to be a loyal customer. The Downey location rocks.

I got my massage here for my bday and omg I’m so thank full for this bday gift 4rm my parents to me I’m so relaxed I love it. I feel like a new person. Highly recommend this place

Is it that hard to book an appointment? Giving your debit card so if you do not show up to your appointment you will be charged? Pressuring sales to be part of some membership? My boyfriend bought a gift card for my mom and she felt like there were so many bells and whistles before she can schedule an appointment.
This whole business should have their foundations on customer service… because they’re diverting people to even giving this place a chance.

Before coming here I read a ton of negative reviews about this particular location. There were so many negative reviews that I almost canceled my appointment and went to Burke Williams, but for whatever reason I went ahead and kept my reservation and I’m glad I did.
We got there, waited for a little bit, filled out the necessary paper work and then we were shown to the waiting room.
Our couples massage started right on time and everything went smoothly.
The people that work there are professional and polite and everything was clean and on the up and up. The massage itself was rejuvenating and relaxing.
Based on the other reviews written for this location I was anxiously waiting for some type of aggressive sales pitch after our massages or some type of surprise fee or just something negative to ruin my experience but none of that happened. The girl at the front desk simply just asked us if we’d like to sign up for a membership and we told her no and that was that. Maybe the owner read Unilocaler’s angry reviews and told the employees to tone it down with the aggressive sales pitches, I don’t know but whatever the case, I didn’t have the same negative experience that other people had here.
We got a couples massage here for $ 99* and everything went smoothly. I can’t complain about that!
*It’s my understanding that this price is for first time visitors only

Erwin is great and everyone at the front is wonderful.
I come here every week and never have had a bad experience.
The membership is worth it.