Pacific Elite Collision Centers- Downey West

Took my Dodge Challenger to Pacific Elite a while back to replace my front bumper. At first, they seemed very attentive and legit. I was excited to have them work on my car.
I went to pick up my car a week later and was excited to get it back. I got there saw my car and wasn’t very excited any more. The bumper was installed and everything would have been great.
1. There was a long scratch across the nose of the freshly painted bumper. I was getting my car vinyl wrapped so I just let it go.
2. They explained that they had thrown away my side reflector which I had painted black (which was a pain). He did proceed to buy me a new one which I had to pick up a couple days later. I was very understanding and know that mistakes happen sometimes. So what
3. I get home only to notice that I don’t have a front license plate… I had to drive back to shop to pick that up. A little annoyed but still showed nothing but respect to the people at the shop
4. While there, I decided to double check and make sure nothing else was missing from my car, I found out that the plastic covers that cover my headlights under the hood were not there. Apparently they accidentally threw that away too. They proceeded to tell me they would buy a new one and call me when they have it so I can drive back there again. I wasn’t thrilled but about having to drive there for a third time but at least I was getting the missing part. So I thought. A week goes by and I didn’t receive a call, so I called in and they said that they forgot and will do it now. Again, they said they would call me when it arrived. 2 months later and still no call.
I was tired of driving 15 miles out of they way to pick up parts that they either forgot to put on or three away. So I just bought the part myself.
The only reason I am giving them 2 stars is because the staff is very friendly.
I will not be bringing my car back here again

On Saturday I took my car here because the side mirror had being broken. I was quickly greeted by Eddie who proceeded to assist me with an estimate. Eddie was very professional and helpful. He was able to give me a reasonable price on the mirror, he ordered the part for me and called me on Monday to advice that the part was ready and I could bring my vehicle in for repairs. I also spoke to the manager at this location, Carlos Vargas, he was also very professional and friendly and was able to assist me with some questions I had. Not to say more, my car was ready in about an hour with a brand new mirror and a wash too! Everybody in the office is super nice, I would definitely bring my cars here for any repairs! They have won my business! Five

Excellent service! Eddie was great throughout the whole process! My car looked good as new when I got it back and I was kept up to date via text messages of the whole process! Unfortunately, I got rear ended just a week after I got it back, but I didn’t even think twice about returning to Pacific Elite to make it like new again… Take a look at my first incident’s pics! Trust, you won’t regret coming here

I brought my car here after my neighbor reversed into it and they left it like new!!! From the moment you walk in they make you feel welcomed. Lydia the lady in the front desk was very nice. Alvaro the guy handling my case was very nice as well. I received updates via text almost everyday letting me know whats going on. I got my car back looking like new they cleaned it outside and inside. I am extremely happy with the results i recommend them to anyone that needs repairs done.

Had my Ford Escape rear bumper fixed here, they did an awesome job, even fixed my small scratches for no extra cost! Will certainly recommend this place!

Took my Car here for a hit and run. I got it back with new scratches on the truck. AND all of a sudden my check engine light and my battery cells in my battery are now dead. I took it back and everyone there is walking around like they don’t know what happened. This is the worst customer service I have ever received and I will never recommend someone to come to this shop. They deserve 0 stars.

I don’t like them not trust able body shop They keep my car for almost 3 months and I am not happy with them overall I don’t recommend anybody to go there I don’t know how they get five stars I never believe it

Richard Hurtado is the man!
My mom’s 2012 Honda Accord was involved in a collision and she wanted it repaired.
The shop had the car for a month and when my mom got her car back, she was ecstatic because she basically got half a new car. The front end was restored to perfection with paint and wax included. Every time my mom got a call from the shop, she had me call them back to figure out what was going on. The lady at the front desk was always able to get Richard on the phone to discuss the progress of the car.
The service was reassuring and we left the shop extremely pleased.
We recommend everyone to ask for Richard cause he has a good relationship with the mechanics and he’ll basically handle everything for you. Be friendly and pleasant with him and he will have your back!
Thanks Richard!

Wow…
This place is amazing firestone auto body by far the best place for the service needs, efficient, professional, and very people friendly. Aside from that, the gentleman whom helped me out «RICHARD» very helpful, professional, made me feel at ease with the whole process from the estimate, to following up with update’s, curteou’s text message and verbal phone call «highly impressed» u dont see that much at all now a day’s other places say well we text u or we called u yeah right… but yes shout out to my man «Richard» he made it happen congrat’s bro, outstanding job, great work ethic, very pleased, and thank you for the ease of getting through the whole process once again… Oh yes one other thing,
Got my vehicle on the «BRAND-​NEW» mode again lookin smooth that’s what im talking about much love and respect thank you guys so much, need ur car fixed after an accident «FIRESTONE AUTO BODY» is ur one stop shop try it and see for urself downey ca on firestone in between rives and paramount across from rite-​aid I highly recommend and I give my rating of 5 stars with out a doubt.

I don’t know why this place has so many good reviews. I just went and met a guy named Al there who wrote an estimate on my car for half the damage because he was too lazy to put it up on a rack and really inspect my vehicle. I wasted an hour there trying to get an accurate estimate done only to find out that he wrote the estimate as cheap as possible for Farmers Insurance. You know, I always thought Farmers was supposed to be a good Insurance Company, but the way they take advantage of people who were hit by their insured!!! I have a 2013 vehicle and they wrote an estimate with aftermarket parts! Even after I requested OEM parts on my ONE YEAR OLD CAR. Horrible… Never do business with them or Farmers! Their insured hit me, and I am fighting tooth and nail to get a penny out of them… Wow. This sucks almost as bad as the accident did. Farmers and Firestone Auto Body take advantage of their customers. Don’t get taken advantage of. DON’T GO HERE FOR COLLISION REPAIR!

PI had the best experience with Firestone Autobody. Richard was the service person who did the evaluation and managed the repair. He was super cool and 100% professional. What I liked the most is that he gave a timely evaluation and gave follow up calls all the way to the time my car was repaired (which was complete on the date he originally said it would be, with a wash & wax included!). I would recommend Firestone Autobody as a first option if you need repair work done for your vehicle. Thanks again Richard for your professionalism and the great work done!!!
I also want to give additional thanks to Justin for his help. Firestone AB you have a great staff that cares about their work and the clients that they do the work for!

I found them on Unilocal with 5 stars so I decide to give them a tried. I was very pleased with their customer service and attention to detail. Richard was my contact. He went above and beyond with the repair. He even buffed my entire car with the scratches caused by my 8 dogs, washed and detailed my entire car. It was full of dog hair when I took it in. My car looks new again thanks to them. I highly recommended Firestone to anyone who’s looking a great auto body shop. The cost was a lot less than I expected too. I had gotten into a similar accident with less impact and damaged that’s cost way more than this accident.

Incredibly trustworthy guys out to genuinely help people with car troubles. SUPER RECOMMENDED! ASK FOR RICHARD!
My brother and his fiancé were driving up from San Diego to Los Angeles in a rental car when they hit something on the freeway. Their front bumper had a crack and there was a piece of plastic molding that came unloose, dragging it behind the car. Their car was not really drivable with this molding dragging behind.
They walked into Firestone Auto Body. The nice guys over there fixed up the car to make it driveable for my brother… FOR FREE. They could have easily charged a few bucks but these guys were honest and really nice to my brother.

Long over due review! They are by far the best auto body shop service shop around, with so many to choose from, they are efficient, fast, top quality. My Prius got hit multiple times and I took it here to get fixed. I took my car is on a Monday morning and got it Thursday afternoon. They offered car-​rental service & you get a discount through them with Enterprise or Hertz. They car rental company will come and pick you up as well once you drop your car off but paid separately @ your expense or through your insurance.
They are expensive. But honestly you pay for what you get! It’s the truth.
Communication and updates on your vehicle: via text msg’s which makes it easier if your working or have families or phone calls.
In and out, basically just as easy and painless without the headache your already going through getting your car fixed :)
Highly recommend them. Promise you

I took my Honda pilot there on my insurance recommendations being that it the closest to my home, my pilot had a huge scrath on the passenger side from front fender to the back. I called a day ahead set up an appointment, she was very professional and friendly over the phone, I went the next day set up paper work, they got me out of there in a timely manner, they kept me updated via email and the best part they were a week ahead of schedule. The pilot looked great, awesome job! they even buffed the whole car a made it shiney, they also cleaned my car mats, the car looked clean inside and out, before I left they went out of their way and touched up a scratch on the front driver side bumper and by the back tire, awesome job guys. I would definitely recommend this place to anyone looking for a body shop, thanks again for making my pilot look like new again!

Richard Saved me 50 $.
I thought my car had a light scratch but he told me it can b removed using hand wax. And it actually came off. Very honest shop unlike others that they would try to get money out of your pocket.

Amazing Shop!
This shop exceeded my expectations! Besides the great work they do, their customer service is phenomenal. Everyone is honest and upfront about everything.
I had just purchased my brand new 2014 Dodge Charger in January, when I was T-​boned by someone in June. The damage extended from my passenger door all the way towards the trunk of my car. I was hating life.
I took my car in on a Saturday and received my car back 2 weeks later. The car looked as if it was never in a car accident, plus they waxed my car so that was an extra perk. My car looked brand new and was completely clean from the inside and out.
Ask for Justin, he was great and helped me feel at ease throughout the entire process. A shop like this is hard to come by, so give them a shot.
All in all, great shop, you won’t regret it.

I was heartbroken when my husband came home in mid-​June (2014) only to inform me that his beautiful car was hit from behind on the 605 HOV lane. He & one of his managers were on their way to a meeting in rush hour traffic. Some woman (1 person, mind you!!) smacked into his rear bumper not once, not twice, but three times then tried to escape. That’s the sad story, though.
Here’s the happy story:
Luckily, neither of the guys were hurt AND that woman had insurance… Her Farmer’s insurance covered the repairs & my husband’s rental 100%. We had a choice where to make repairs, but had little knowledge of any reputable auto body shops in the L.A. area. Ultimately my husband chose Firestone Auto Body in Downey.
His Limited Edition car has a Tri-​Coat Pearl paint color that apparently is difficult to work with… The first time my husband brought the car back home, the color was disappointing. It was too bright. We turned the car in on a Monday (July 14) just before closing time, and was able to pick the car up the following Friday (July 18) afternoon. Al explained that if we had any issues, just to bring the car back in and they would discuss it. I looked at it at all hours of the day that weekend and my heart sank. I didn’t think it could ever look as nice.
I must mention, though, that Carlos, the guy who inspected the damage with us when we turned the car in the first time, explained to us that the paint would never totally match the body of the car because it already did not. If you look hard enough and understand how and where the pieces were manufactured and painted, then you’d understand the slight, mostly insignificant mismatch (and we did/​do). He went into great detail, and we completely understood and saw the differences between the plastic versus metal painted pieces. But this was significant and looked worse at certain times of the day.
So my husband wanted to make it right. That Saturday (July 19) morning, we stopped by to find Al hard at work with other customers. When my husband went to diplomatically talk to him, Al was completely receptive to my husband’s dissatisfaction. Al reordered some new parts, put in a new paint job order, and said to bring the car back in on Monday morning.
Because it has been just slightly more humid lately, we agreed that letting the paint cure a bit longer was more important than rushing the job. So we got the car back on Friday afternoon (July 25). I was deeply impressed with the job that Firestone did the first time (aside from the pearl not coming through as much as it should have), but I was even more impressed the second time we received her back.
The Firestone Auto Body employees (you know the ones who are sweltering in those garages?) did a superb and thorough job. Their turn around time is outstanding (of course, it was minimal to moderate body damage on just the rear bumper).
The office was always very respectful of, communicative with, and attentive to our questions and concerns. The initial paperwork, walk-​through, and assessment of the work to be done took not even 30 minutes. This office also works exceptionally well with the local Enterprise office and Farmers Insurance, just FYI. I couldn’t ask for better customer service.
Finally, a big shout out to Al who was extremely professional and understanding with this matter. After all, this is not just a family car, but first & foremost my husband’s primary means of driving VIP clients to and from places…
One final FYI — I checked with my insurance, AAA Auto Club of California, and the first referral they gave was Firestone Auto Body.
I highly recommend that you consider Firestone for your auto collision repairs.
Review #263

It’s my first visit here. My Corvette was rear ended the other day and my insurance company (Safeco) sent me here for an estimate. Looks clean and seems well organized. Perhaps I may have my repairs done here.

My first accident, so I didn’t really know where to go, but these guys are local, and my husband had been there before. I’m glad I went! I was rear-​ended & the other party’s insurance company tried sending me to a cheap, seedy looking second rate shop with only 1 star out of 5, but Firestone Auto Body is first rate. Here’s why:
1) Every member of the staff I met (including the Manager, Justin) was amazingly nice, and open to answer any and all questions I had. The agent assigned to my vehicle (Al) walked me through the steps involved, and made sure I was on the same page.
2)The quality of the work is incredible! They replaced my bumper instead of trying to patch it up. They painted the area next to it (which was fine) in order to make sure that the color match was exact, blending the colors so the car looks brand new. They didn’t skimp on the work either, they checked and adjusted the alignment accordingly, and didn’t take any shortcuts. The car looks beautiful, as if I just took it off the lot (2013 Chevy spark, salsa red).
3)They give Status Reports through texts AND THEY ACTUALLY ADHERE TO THEIR TIMEFRAME! :D My husband says it’s the fastest he’s ever gotten a car back from the shop.
4) I don’t know if I’m allowed to be specific about it, but they have special arrangements with the local car rental place. All I can say about that.
5) Attention to detail. They washed my car before giving it back. But, not just a spit shine… the inside was clean, they polished the leather seats and somehow miraculously removed stains on my seats that I hadn’t been able to lift on my own, and they even cleaned off my rubber floor mats to the point that they look new. My car got detailed, it hasn’t been this clean since it was new.