L’abri Management

L’abri Management and the Olive ST. Apartments in Anaheim CA are crappy. I have had nothing but trouble since I have lived here, either the AC or heater keeps going out, termite damage every where, mold and water damage in the ceilings. The leasing agent sucks not professional at all. Great neighborhood but there are way better properties in the same area for less money. YOU HAVE BEEN WARNED!!!

DO NOT RENT from this company. The management is so rude and unprofessional. I’ve had the worst experience applying for a unit and I’m glad I found out about how crappy this company really is before I moved in. The service I received from Tracy the ‘manager’ at the management in Downey was absolutely terrible. I don’t see how this management company is still up and running.

Been here for 2 years and i havnt had any problems.

This management company is terrible. They never respond to complaints and treat tenants with concerns like we’re wasting their time! Do not rent from them! Money hungry, illiterate, and rude!
Westbay, Current resident. Can’t get out of lease early without extreme fees! I pay extra for parking and still have to park on the street! Office manager is the least helpful person I’ve ever met. Lazy manager, trash pickup never comes so guests see PILES of stinky trash built up. Hit water rarely works! Street noise is so loud you can’t sleep. Cops are always here! Sounds like the Speedway outside my windows! Over priced. Washer and dryers never work! Neighbors smoke pot and play music loud. Ants and bugs everywhere, including roaches! Do not move here! Save yourself the hassle and money, this whole block is infested with roaches! Run!

Great service.

I would not recommend renting from any property they manage, or hiring this company to manage your property. They are ripping off people by charging and keep security deposits for charges that are not being done, and the generic invoices they gave me went from carpet replacement, then no it was carpet cleaning, and then now we are changing it again to apartment cleaning for $ 75, oh hand also a $ 55 charge for window cleaning on three windows. Keep in mind lived there for almost 8 years and was told by manager at property by email which was provided to not worry about carpet they are replacing and gutting the whole apartment to upgrade it. And they did new ceiling and fans, and then why would you charge me for carpet cleaning, and when I push on this issue I get the «we can by civil code — – » and well also in that same code says more and they are just screwing over and ripping people off on deposits refunded and even though my issue is only $ 130, and been fighting for over 4 months now with them, will continue to fight cause I am not first person they are ripping off and wont be last, but it is not right. I am sure many accept when this company states that civil code of CA allows them to charge these fees and think they can not get this money but you can, read into the civil code, or go to Consumer Affairs page on state of CA and information there will explain better how and what they can charge for. Their policy also that only take mailed in letters the only way to discuss and object to any fees charged to tenant is most ridiculous policy since mail takes week to arrive and then wait for response and then mail response back and so it is a long process but one thing is I have all these correspondence and all they ways they keep changing reasons for fees charged and not refunding security deposit back to me.
They manage apartment complex in Huntington Beach called Florida Garden Apt at 18 832 Florida St. 92 648

4 weeks ago my husband and myself submitted an application to rent on of their apartments in Anaheim, CA. We were told to «hold» the apartment, they would need a cashiers check of $ 150 and if we were denied, it would be refunded ASAP. Less than 24hrs later, we were denied. I was assured once more by Barbara Loos (manager at Cape Cod) that she would have L’abri (company who owns Cape Cod) send our $ 150 back. Three weeks have gone by and still no check. I called Barbara on several occasions and she promised she would contact L’abri to see what was going on. I was then told that the check was sent to an incorrect address and Barbara was at fault BUT in order to reissue a new check, we would need to wait for the lost check to be returned. (I’m now wondering what else was incorrect on the application she submitted!)
I finally called L’abri myself and was told that Anna handles all Cape Cod files, so I left her a voicemail. Never heard back. I called again and finally spoke to Anna live after I demanded to hold for her. She rudely stated «there is nothing I can do, you need to speak to our supervisor Tracie». I later found out that Tracie is the «president» of the company. I reached Tracie’s voicemail. Again, no return call back from her or anyone at their facility. I found a valid email address on L’abri’s website; so, I e-​mailed her. Never got a response. I called again and this time I wasn’t so nice. The receptionist at one point was trying to argue with me by saying «well, why did you put an incorrect address on your application?» REALLY LADY!!! I finally spoke to Tracie live and she comes to the line and says «I’ll have to call you back, I’m waiting for paperwork from Barbara». I called Barbara to ensure she is preparing new paperwork with the CORRECT address for us. She states she will be faxing it over to Tracie ASAP. I waited about 45 minutes and called Tracie back to confirm that the paperwork with our current address has been received. This is exactly what she says: «I AM NOT GOING TO CALL YOU OR HAVE ANYONE HERE CALL YOU BACK BECAUSE YOU WERE RUDE TO THE ENTIRE STAFF! I AM NOT CONFIRMING YOUR ADDRESS WITH YOU. IF YOU WANT, CALL BARBARA AND CONFIRM IT WITH HER YOURSELF!» I was dumbfounded…
I have filed a complaint with the better business bureau, they should not speak to consumers in this matter or be so apathetic towards issues like such. And, per their passed claims, they have already have 3 cases just like mine!

This is the worst management company I have ever dealt with. The receptionist Lisa is so rude I don’t know how the hell she has a job dealing with customers. I tried on numerous occasions to get a hold of somebody that can help with issues I was having with the landlord. They were always on vacation! Moving out of their building was a nightmare. They never want to deal with you and they will rip you off and take your deposit. Do not rent from this company! Do yourself a favor, educate yourself on your rights as a tenant because they are banking on your ignorance.

This is the management company for Stonewood Village, which explains why Stonewood village is crapily run.
Switchboard operator doesnt know how USPS tracking works. Said that I should talk to manager at apartment, and that her company (the MANAGEMENT company) could not do anything about rude apartment managers.
She closed the conversation by saying, «I get a lot of calls this hour. Sorry. I have to go now.»