Imperial Properties

Nancy is a fraudulent evil woman. If you decide to rent one of their properties take pictures right at move in AND during move out! She kept our deposit AND charged us an additional $ 1500 for «damage» to a restroom that was already in disrepair and showed signs of mold (or what at the time looked like staining in the linoleum) and for a leaky bath tub that had a leak from the very first day.
Additionally, the bogus charges included a carpet change fee. Upon moving in, we were told the carpet was not new (we didn’t need to be told that by the way as it was clearly not new) and guess what?
We were charged for having to change the carpet when it was in the same condition as when we moved in!
The property itself was okay, however, Nancy’s choice for management in the premise was, of course, incredibly unprofessional.
You felt trapped in your apartment because management always gave you uncomfortable stares when using the pool or simply sitting outside. Management constantly had loud parties and very, very LOUD guests over well into the night. God forbid you need to do laundry because you will be locked out of the laundry room by the manager when he thinks you’ve done enough; that’s not all, the manager will yell at you demanding that you stop because he needs to use it!
Nancy’s response? «You need to be respectful to management rules» yeah right! Where are these imaginary rules posted? These are the kind of people that DEMAND respect and submission without being kind and respectful at all.
Our fridge that was included with the apartment could not open all the way, and that was fine since it was a small kitchen, however, it constantly dripped water inside the refrigerator itself and the only repairs we ever received while living in that place was an unnecessary front door paint job that we never requested.
When asked to see an invoice after moving out for all the «damages», we were sent a pathetic «invoice» that only listed very vague items.
Stay away! These people are looking to take as much money and peace of mind from you as possible!

Nancy does not talk, she yells and screams over the phone. Anytime i needed anything fixed, she would ignore my calls. She talks to you as if you were her kid instead of an adult.
WORST PERSON TO DEAL WITH… NANCY

This company has the worst business because of Nancy. I’ve never been so disrespected. George needs to find a more professional staff instead of having his wife yell at customers over the phone and in person. She treats her tenants with such poor etiquette. Don’t bother calling the office for questions or issues because she can’t control her anger and will just take her issues out in you. She doesn’t let you get in contact with management, only calls you for her own benefit, and never answers your questions because she just rudely interrupts you because she clearly doesn’t care about anything you have to say. WORST COMPANY. They’re so unprofessional and corrupt raising rent several times a year.
Definitely do not recommend this company don’t waste your money living somewhere where you’ll be unhappy and get no issues resolved.

I would give this buisness zero Starrs, but it made me give at least 1. Nancy is the worst person ever to deal with and can’t wait to move outta this place. Nancy for some reason is always angry and she shows it. She thinks that she is more educated and talks to u like ur a piece of s**t on the bottom of her shoe. DONT RENT FROM THIS COMPANY.

My husband and I had a memorable experience with Nancy at Imperial Properties… memorable because it was so AWFUL. When my husband first contacted her through the phone she was okay, but during the next call she SCOLDED him for calling her and interrupting what she was doing — my husband was caught off guard by the anger in her voice… especially because he was calling her business/​cell number during business hours. I was sitting next to him and heard her loud angry voice scolding him!
As a result of this experience, I was very wary of her when he had to actually go into Imperial Properties to sign our contract. I merely shook her hand and did not smile — boy did she notice that I wasn’t willing to put up with her awful attitude! During our entire meeting she didn’t look my way once! She totally went out of her way to ignore me. At one point we politely stopped her to ask a question about the contract — this was apparently the WRONG thing to do! She YELLED at us for stopping her to ask a question! She was fuming as she bellowed that she didn’t have time to answer our questions! We were both in shock — you don’t usually expect to get treated this way by… anyone! I was dying to get out of that place. I HATE TO THINK THAT I WILL EVER HAVE TO INTERACT WITH NANCY MAIRENA AGAIN. I am sorry to see that others have also been treated this way (see prior post).