G By Guess

On Black Friday (11÷27÷15) I came to do a little Christmas shopping and purchased a coat and a purse. Although I was not greeted upon arrival nor was I assisted with anything but rather stared at as if I was going to steal the girl at the register was so nice and friendly I was not bothered. About a week later I came back to exchange the coat I bought since my mother informed me it would not fit my dad. When I arrived I once again was not helped and was give an attitude for wanting a refund (I planned on repurchasing since the item was now at a cheaper price). I was considering not rebuying due to the poor customer service but since I figured it would look good on my dad I bought it anyways and that was that. Christmas came and my mom did not enjoy the purse I bought as much as I had imagined she would so I decided I would get a refund because of their great holiday return policy (or so I thought). I went to return the bag on 12÷28÷15. Upon arrival I was again not greeted. As I proceeded to the line the girl at the register was not welcoming at all. She appeared to be fiddling with something so I gave her a minute and waited while I flashed her a slight smile hoping to lessen the awkwardness she created with that glare of hers. She kept looking up so I smiled and said «oh are you ready?» and she just shrugged her shoulders, scrunched her face and sort of motioned for me to come so I did. I explained to her that I wanted to return the purse I had and that I had the original receipt. She then called for someone else and just looked at me with a sour face as if I was doing a horrible thing. So I waited and the girl (Itzel) came and said «if you can return it do it if not then oh well». so she said scanned my item and said «yeah I’m sorry I cant return it». I showed her my receipt stating that anything purchased between 11÷27÷15−12÷11÷15 could be returned up until 01÷10÷16. She called for Itzel again. Itzel claimed the return could not happen because it was «way past the due date» referring to the 12÷11÷15 date I was then confused but I myself work in customer service so I was trying to be understanding so I accepted it and asked if I could just receive store credit. The Itzel girl and other girl both said yes. Then quickly after said «oh wait no» due to the fact that I was «WAY» beyond the due date. I was irritated and trying not to show it so I requested to speak with a manager. The girl Itzel then said sarcastically «oh I am the manager» and smiled. At that point I gave up and said «oh okay» and I decided I would just dispute the charge with my bank.

The girls that work here are so rude. They’re all glammed up so if you are not, prepare to be ignored. I walked in no greeting, no one asked what I was looking for. I was trying to get stuff from upper racks no help. The girl at the cashier was also rude. HORRIBLE customer service. I will not go back there. Cause just because I wasn’t showing my ass with a ton of make-​up doesn’t make me invisible. I make more money than all of them put together. taking my business elsewhere