Penske Toyota Scion of Downey

When I say I had the most amazing service of any retailer of my life, this is it!!! Between Dan and Vu, they made my dreams become reality … When most people said no, they found a way to make it happen in every way imaginable. They went above and beyond my expectations and my dreams of being able to own a brand new car before I hit «_​_​» happen. Lol. I am so very grateful. Thanks you guys. You were amazing!!! Definitely will be referring anyone I know! Oh and p. s: if you don’t want to sit in the dealer all day but get a great deal, this is the place to be

Bought car from Christian Gomez, Carlos Gomez, and Tony Colon, Sales Manager. Fast and to the point. These guys are all business, courteous, and professional. A class act to work with. I recommend this dealer 100 percent. Buy your car here. They will work hard to earn your business and work a deal. Vu Trang did our finance. Explained all stipulatuons and got us in and out of finance fast. Great deals are happening here.
This is by far the best car buying experience ever.

Toyota of Downey and Fleet Manager, Linh Lam are fantastic.
On May 30, 2016, Linh Lam provided professional and personable sales service while purchasing a new vehicle. The purchase process was well organized and efficient. Orientation to the key safety features and important driver information of the vehicle was covered by Linh before driving off. Thank you Linh. Great JOB!

LOVE THIS PLACE! I bought a 2016 Rav 4 from Penske Toyota and it was quick and easy! Dan Lohsawat in the internet sales department was a pleasure to work with. He’s professional, personable, attentive and offers great customer service!!! My wife and I plan on servicing our new car with Toyota and hope this is the beginning of a long relationship with Penske Toyota of Downey. Thank you guys!

So I had a recall I made an appointment… needed my passenger window fixed… they gave me a «quote» of of over 100 dollars… not including parts! So I declined the service… I dropped off my car at 8 30 got the call for the quote at 11 30… it’s 3 pm haven’t heard anything after leaving a message I get a call back my car is ready and I had a message sent (which I checked I didnt), OK awesome… I pick it up… THE PART WAS ORDERED! They didn’t even do the repair… are you kidding me?! Why even make an appt if the part was going to be ordered and no repair would be made… it will be the last time i come here when I get the air bag replaced I am going to a different dealership for my repairs…2^nd time they eff up. I’m done.

Made an «appointment» for 9:45am for a recall repair for the passenger side airbag in my 05 corolla which was purchased at this dealership. The person I talked to on the phone said the appointment was for an inspection, which didn’t really sit well with me since I know that the airbags are in short supply. I asked if the inspection was part of the airbag replacement and she assured me it was.
I show up at 9:40 and there is a line of cars damn near out of the driveway in the so called appointments line. The line next to it for non appointments has 1 car in it. There is a girl with a clip board who comes up to the window and asks me if I have an appointment. I tell her I do and ask how long I should expect it to take to get through the line of cars. She can’t give me an answer so I just decided to leave and go to Cerritos Toyota instead. At Cerritos, I was in the facility within 2 minutes, with no appointment, and the guy who helped me checked the availability of the part and said they are on national backorder and it would be 3 weeks until the repair could be done.
Tell me Penske Toyota, what is the purpose of making an appointment if 10 other people have an appointment so close to the same time as me that you have a line of cars all the way out the driveway? Also, since I called and specifically stated that I was coming in for an airbag replacement, why on earth would you have me come in for an appointment if the parts are on national backorder? If Cerritos doesn’t have it, I highly doubt you have it either. How much of my time and your resources would you have wasted just to tell me that the part is back ordered and you would have to call me when it’s in? This should have been dealt with differently when I called in the first place.
Another thing. Why did the person who I talked to on the phone tell me that my appointment was supposed to be for an «inspection»? What is there to inspect? Either you have the part and you are ready to do the recall repair or you don’t and you’re not. Cerritos was very straight forward about the matter and I appreciated that. I will officially never buy another car at this dealership, and I will certainly not have any service or even recall work done here.

5÷30÷2016: Want to thank everyone at Pensky Toyota city of Downey for making my experience one that I will never forget!
They are so HELPFUL went above and beyond!
Mr. Vu Trang thank you for going above and beyond and I will definitely refer family and friend your way!
Also want to thank Mr Hernandez, Jose for being very patient with us and making this process as smooth as possible. Thank you for Everything!
Can’t forget Mr Rafael Herrera, you have an awesome team and will definitely return to Pensky Toyota for any future purchases!
Again thank you to ALL of you!

I was there today for an oil change with Iven Vargas.
He was able to help me out and get me in and out of there quick. I wanted to give you some feedback about my experience today with him and let me tell you it’s was exceptional!
He didn’t have to bend backwards for me or go out of his way to take care of me, I can tell you he simply did his job and it was a job well done.
From having a friendly warm welcome, name exchange an I can help you attitude.
He gave me a courtesy call to let me know my vehicle was ready and also got a courtesy text message letting me know the car was ready to be pick up.
When I went back he had a very cool personalized package for me, He went over the package and talk about services I need to get done for my car.
He clearly addressed all my questions and concerns. Again he’s service was 100% to my satisfaction.
I’m very happy with his service and definitely will go back to deal only with him and refer him to others.
Please make sure he gets the recognitions he deserves.

I’ll like to thank Danish for my brand new Camry Penske Toyota is so wonderful if you need a new car see Danish thank you

Thanks toyota downey for always helping us out, we appreciate it so much. Special shout out to Vu Trang, you’re AWESOME! God bless Pemske Toyota Downey! –Zapanta Family

Bought three cars from this location. No problems, and they don’t waste your time with the infamous car dealership «dance». Ask for Vu Trang. He’ll save you time and money. You still have to get an actual salesman to show you the car, but Mr. Trang will take care of the paperwork and get you a good deal without having to bargain for hours.

I am the fourth person in my family to get a car from this place … Ask for Gladys Ruiz … Always … Very helpful and straight to the point … Traded in my 2007 Toyota Camry for a 2016 Toyota Camry … I wasn’t looking to get a brand new car, i was looking for like a 2013. Test drove both cars … went back in and worked on the numbers. She got me a better deal for the 2016 than the 2013 and i was excited about that.
Tony Colon was a big part of the awesome deal i got and of course can’t forget about Vu Trang, very friendly and answered every question i threw at him. We just breezed through the paperwork. Best experience I’ve had in a dealership.

I really just have to say the customer service is impeccable! They were just on top of everything and really made me feel like they were working WITH me and not nickel and diming me for every little everything.
My little Mr2 Spyder had been sad for some time but I didn’t have the time or the extra cash sitting around for my deductible. I went here because Mercury Insurance highly recommended them and said I had a lifetime warranty as long as I owned the vehicle. I’ve had a bad experience in the past where I went out of insurance and paid someone cheap to fix. My mistake. My car ended up with overspray and a bad paint job if you look close enough.
Angie and David here were awesome. David did my original quote when I came in and it was quick and to the point. Just how I like it lol I came back today to pick up my baby and it looks beautiful! They definitely took care of me here & I HIGHLY RECOMMEND coming here!
When I asked them how to take off the overspray from a previous job from somewhere else, Angie was super sweet and said they would see what they could do and get back to me. I think I’ve found my go to!
Thank you Angie & David! And the sweet lady at the front desk!

I had to bring in my car for some sort of recall. I was in the process of moving from SF to OC, so I couldn’t get it done before the road trip. A little skeptical, but my friend told me to bring it Penske Toyota because they have great service. And she’s absolutely right! I had made an appointment by phone, super fast if you call early in the morning before they get slammed, and got the next morning appointment. At 9am, they were pretty busy already, but a service member showed up at my door promptly. Told them I had an appointment and that was it. We went inside and did all the paper work. Thomas was superb and so was the manager, Shane. He was running around making sure everything was good to go and checking up on customers. (I’m very observant because I’m all about customer service!). Shane even strike up a conversation with me and made sure they’re working on the right recall for my vehicle! I had asked him how long it’ll take and he said about an hour, but he try to move it up a bit since it wasn’t something major. Awesome! They have a pretty cool lounge with vending machines, espresso machine, some pastry treats, and two big screen tvs. Of course, the travel channel was on so I sat there the whole time watching delicious fried food! I almost took off across the street for the mall, but with the vanilla latte and travel channel… I stayed put! Plus the shortened time frame made a big difference when the other dealership told me it would take 3 hours! Eeeeshk! All in all, Penske has great service, fast, and great staff!

Richard Tee from the body shop!!! I have no words. The most friendliest human being out there. Amazing amazing amazing!
Especially if you have a Toyota Prius, he owns one himself and gives you great tips I never knew before.
He is certified trained on knowledge and it compelled him to buy one himself. He walks you through it, step by step. He’s fantastic.

I highly recommend this dealership! We had been to many Toyota but none accepted our offer and all gave us the same response, «you’re out of your mind!» When we go to Penske Toyota — scion of Downey, we were greeted by Mena Antoun and he was friendly, excellent customer service but most importantly got us the deal we were looking for! He didn’t waste our time with the back and forth and got down right to it!
We waited max 20 minutes for the Financial Service Manager, Vu Trang, and again treated us with excellent customer service! He got us all of our extras for an exceptional price! But most importantly took the time to explain all of the paperwork and made sure that we got what we came for!
I highly recommend this dealership to anyone looking for a new Toyota! Definitely going there for my next Toyota and will recommend my friends and family!!!
Thank you Mena for getting us the car we wanted at the price we could afford without asking us to get a lower standard car!
Vu, thanks for taking the time to explain all of the extras and the importance of having them! Thanks for your excellent customer service! o

Just wanted to write a quick post here about the awful experience I had at Penske Toyota this week and hope to save anyone from what happened to me.
Went in yesterday to lease a ’16 Tacoma TRD Off-​Road 4×4 which I had pre-​negotiated a price on. When I arrived they ran my credit and then proceeded to not disclose the money factor or residual to me. As a broker, I have access to every manufacturers lease programs so I know what they should have been. Once the final payment was presented to me it was about $ 50 higher than what I had calculated. When I pressed them on why the payment was so high they caved and told me that they had included Gap Insurance and that the desk manager had marked the car up an additional $ 1,000.
Mind you, this is AFTER they had put 2 hard inquiries on my credit report. I left and they continued to text me and tell me to come back today and that they would «make it right». Just now on my way from Studio City to Downey, the salesperson texts to tell me that there’s another deal being worked on the truck. Needless to say, I turned around and went home and I’ll wait 2 months until my ordered truck comes in and I’ll pay MSRP for it and save myself $ 1,000.
As someone who’s sold cars for 12 years and continues to broker them, I’ve never had an experience this awful. There’s a reason I only deal with a handful of dealerships and why salespeople get such a bad reputation.
Rant over. Don’t give Penske Toyota your business.

Vu Trang is Awesome!!!
He was very friendly, very helpful and informative answered every question we had. He made car buying experience great. We definitely will be sharing this experience with all my friends and family.

I had such a wonderful experience purchasing a car from here as a first time buyer! I recommend anybody who is thinking about buying a new car to come here!
Everything about the whole experience was pleasant from the financial deal I walked away with, the service I received, and of course my brand new Toyota Corolla Sports Plus 2016.
You guys have made me a very happy guy! Thank you to Jesus Ayala and Eddie for everything! Helpful, friendly, polite, and professional.
This is a 5 STAR dealership! I look forward to future business and referring everyone I know to come here while looking for a car.

Gran dealer y personal muy amable y con deseo de ayudar alas personas que entran en busca de un carro, mi vendedor Hector Jacinto me ayudo con mi compra y consiguio un buen negocio y estoy agradecido con todo el persoal de Penske Toyota Scion Of Downey.

Hector, Rafael, Vu rock!
Small, friendly, efficient. I love this dealership! I know that usually love and dealership don’t go in the same sentence but this is the exception. I was greeted by Hector Jacinto who is young and very personable. Not pushy, not annoying. He heard our questions and was super knowledgeable. Very professional and pleasant.
When it came time to broker the deal, Mr. Rafael Herrera and Hector were very respectful and not pushy. They worked with me to get a GREAT deal… I mean great… super great. And the process was smooth and quick… which again… seem like oxymorons.
Don’t forget about finance wizard Mr. Vu Trang! He explained all the financing mombo-​jumbo and got us through the signature barrage without any pain. Very pleasant.
Stop by and give them a try. Ask for Hector and Rafael and of course for Vu. I love penske of downey.