Payless Shoesource

Sometimes you need to give Credit where credit is due. I stopped by on my way to a formal event. I was helped by an adorable sales girl that was very, very pregnant.
I went in specifically to pick up a pair of cheap flats to wear with the outfit I had on. Although the store was a bit messy it is set up by size so I found two pairs that could work. The nice clerk picked one that she liked better and I paid and left quickly.

To start, I went to another Payless the night before and they did not have the two items I wanted. They printed out a listing of all stores that had both shoes. The lady gave me a listing for each pair, and there was a coupon at the bottom of both of them. She said I could use them in the same transaction. The lady called the Payless in Downers Grove on Lemont Road and asked to put my two shoes on hold. The store said it was on hold and I heard the whole phone conversation.
So I drove completely out of my way to this Payless to get the two pairs. When I first walked in, there was a line of 3 – 4 people complaining about there not being any employees in the front of the store nor at the cash register. One of the customers went into the back room to get help which she shouldn’t have to do. I saw a glimpse of the employee and saw long brown wavy messy hair. But then I heard a guy speaking. It was an extremely overweight woman with the man of a voice… who turned out to be the rudest employee.
Then I had the worst experience at the register. I also had to go to the back room to get an employee to help me. They of course had no record of my items on hold. Luckily, they were still on the shelves. Anyway, I went in to exchange 2 pairs of shoes. I wanted to exchange black pumps for patent black pumps– same brand, same price, same item, just different shade of color. She would not let me do an even exchange because they were «completely different products.» I had done this at other stores before with no problem.
I then asked if I could use the two coupons. She said I could only use one coupon per day. I told her the lady yesterday said I could use both in one transaction and that I had used 2 in other Payless stores before. She said I would have to come back tomorrow to use the second one.
Then she refunded me $ 2 less than I should have got. I asked for an explanation and she gave me one that I did not understand so I asked for my original receipt back to look at what she did and she said she had to keep it for her records. I asked if she could make a copy and she said no. Then I said I had never been to a store before that won’t let me keep my original copy and she said there’s nothing she can do, she had to retain it for her records. So then I asked for at least a copy of what I am getting refunded to me and she said she gave it to me. I said no she didn’t and we went back and forth. I looked in my pockets, wallet, and purse in front of her and did not see anything, nor did I have any recollection of her giving me one. I remember signing her copy, so I know she had a copy. She kept telling me I had it and I DID NOT! So then I just left, pissed off with absolutely no record of my return or original purchase.
WARNING: TERRIBLE CUSTOMER SERVICE AT THIS STORE! I hope that lady man gets FIRED.

i went in looking for a very specific type of shoe. they didn’t have it, but the girl at the counter very kindly offered to call some of the other stores to see if they would have it. she found one that did, and had them put the item on hold for me. then she prints me out a $ 3 coupon for my inconvenience! pretty nice. i’m only taking off one star b/​c they didn’t have what i wanted, but i would definitely recommend this store.