Michaels

Lynette, the woman who was working at the register, is rude. The employees are not friendly. Will not return.

Do not EVER use Michael’s framing department at their Downers Grove, IL store ! Not only did the glass shatter (the pic DID NOT fall!) on my shadow box for a baseball jersey less then one month after we picked it up and then they charged us over $ 300.00 to replace it! They did a horrible job of smoothing everything out when replacing it. Now the matting around one of the pics is pulling away! Horrible work!
Worst attention to detail I have ever seen and feel like we have been scammed!
Post scipt: Heard from store manager today. They were willing to give us a $ 100.00 credit on our purchase. Considering I’m up over $ 700.00 for this picture, that is a pure insult. Then the store manager said he spoke to his district manager and they could go up to $ 150.00. PLEASE!!! For the amount they scam off people every year, I think they could refund us the amount of the broken glass. Michaels is a joke and their customer service is just awful. Check out the complaints on the internet if you don’t believe me!

What a wonderful experience! I was getting glitter and all kinds of supplies so my bill was about $ 49 the girl (I think her name was Sarah) checked me out for all my stuff asked if I had any coupons I just said unfortunately I do not. She said she has an extra coupon so she used it and it brought my total down to $ 37. I thought that was very nice of her and then she gave me another coupon to use for my next purchase! That was so sweet of her!!! She’s a wonderful asset to this company. I will now only come to this location the employees are always so nice and always there to help.

I almost bought a $ 10 «Hipster Coloring Book,» but had to keep my focus on what I was really looking for.
Michaels has a small selection of photo albums, the kind with the slide-​in pages, but they’re quite expensive ($ 13 – 15) unless you have a 50% off coupon. Knowing this ahead of time, I was armed and ready with my coupon.
This store is dark in some aisles, disorganized, and dirty. The photo albums were all over the place, as if the store was having a liquidation sale.
They had what I was looking for, but nothing particularly interested me. I like Michaels, but this store could use a makeover.

Could not find one employee to help me as I wondered around the store. Slightly frustrating. I did not want to bother the two cashiers because they both seemed to be handling customer issues.
Finally found 2 of the three things I was looking for. Went to get in line and waited and waited and waited. No one called for an extra cashier, everyone that went to check out was having an issue that took forever. Where are the managers?!
Finally, a third person came up to the registers and I was next in line and I thought, «Yes, I am going to be waited on!» But no, they brought another customer with them and was dealing with their issue. I was over it, no one even acknowledge all of us in line. I put my items down and walked out.

Never buy anything here if its not on sale or if you don’t have a coupon. They have a great selection of supplies and crafts, but their prices are a bit high. The parking lot is huge, but the lines are usually long. Don’t go there in a hurry. Usually only 1 cashier is working, and God help you if someone is doing a return. It backs everything up.

For the weekish or so before Christmas, I was expecting my trip to Michaels for a few sundries to be a total nightmare. Luckily, that was not the case. I wish this location was not so far away from home — I would come here more often. Lots of goodies, though the size of the scrapbooking section has seemingly gotten smaller over the past few years. I like the sales and the clearance areas always good finds in there. It’s not a particularly tidy place but with so many little things all around, I can’t imagine it’s every truly in perfect order. Quick check-​out and there are often coupons and good sales available.

I will admit this place is a necessary evil. Similar to Hobby Lobby, they have to have coupons and sales at all times because things are a little over priced (I think Hobby Lobby is generally better overall). However, I like Michael’s hours better, and I have done all my Wilton Cake classes there which has been a great experience. They are just slightly messy and a little short on well-​trained and ambitious employees

Not a fan of this location. Definitely needs a renovation as it is oddly set up and old. I got what I needed and wanted to leave ASAP! Blegh.

See also: What Joanne W wrote.
DAMN frames are expensive! I went in to surprise my fella w/​framing his this art print he got of a Wet Hot American Summer poster. Michael’s had one of those 60% off custom framing sales so I figured it was perfect timing… and thank goodness, because as it turns out, frames are expensive as sh*t!
The poster I got framed was a small one– like the kind that would fit inside your high school locker, and the price AT 60% off was over $ 120. I mean, I knew a custom frame wasn’t going to be cheap, but I wasn’t asking for anything too high-​tech. Black frame, a matting, and then the poster, but apparently the regular price of that was going to run me $ 310 on a regular day… can we both say this together: Jesustittyf*ckingChrist!
BUT, the frame and poster look stunning. The poster was cool to begin with, and now it really looks like it’s worth a million bucks, perhaps the $ 120 isn’t all that steep if you take that into account. Perhaps.

My review is based solely on my framing experience, namely the help I received from Tony. He doesn’t really look like a Tony. He looks more like an Andrew or a Raymond but that is beside the point. He was extremely helpful as I ventured into framing my first piece of bought art… a print done by local artist Ryan Kapp. I also had two other prints that needed framing and decided to bring them along for the ride.
I didn’t wait long at the framing counter when I was greeted by Tony. I busted out my print, he asked me what I was looking for; frame color, mat color, etc. I knew I wanted a linen mat and a black frame and he immediately started pulling choices for me. I had almost settled on this burlapy looking mat until Tony grabbed a lighter linen mat and paired it with a taupe flat mat… which played on the colors in my print. It looked sharp especially when paired with the black frame he chose. Score!
Framing is spendy y’all. I admit the only reason I went to Michael’s is because they are currently having a huge sale on custom framing. Tony gave me my quote and I nearly fainted. Ok, that is probably not true but anything that costs more than a poster frame is probably going to cause me to do a double take. TGFHAC (thank goodness for hugely awesome coupons).
I decided to just get a quote on my other two prints. I’ve had them for a while so I knew I could wait a little longer to have them framed. I busted them out and Tony suggested framing them without a mat, marquee style and suggested a frame. Again, the frame was the perfect choice. This dude rocks and really knows what he is doing. I was totally impressed.
To top off the experience, Tony actually urged me to get the quote on the two prints now because even though I was not purchasing anything for them… the price would be good for 30 days which means they will still honor that hugely awesome coupon price. Bonus!
I cannot speak to the rest of the store. I will say it’s fairly large, the registers are located in an odd place and the layout seems of this store seems strange to me overall but my framing experience so far has been great. Hopefully my opinion remains the same when I pick up my print in a couple weeks!

Don’t ever have a picture framed at this location. Although they did a reasonably good job it was very expensive and the service is absolutely terrible. After repeated attempts to call them to inquire about the status of our order we went to the store to inquire in person. To call the woman we spoke to behind the framing counter incompetent would be an insult to incompetent people everywhere. She had no clue and promised the manager would call us back with information and they never did. One afternoon while in the neighborhood I stopped in and it was ready. When I asked why we were not called all I got was a blank stare.

Located at the far east end of the strip mall near Ultra Foods, there is always plenty of parking and it’s easy to get in and out of from Lemont Road.
When you enter in on the left side, there are plenty of scrapbooking supplies/​embossing/​stickers for albums. Then there are beads and crafts before you get to other supplies in the back including wood and soap. You cross over into the main building and there are art supplies, wedding favors, flower design, ribbons, fabric, and other items. Staff is usually stocking or cleaning up and they are pretty helpful, especially for a guy who seems out of place! Prices are pretty reasonable and they have various clearance sections. Cash registers are toward the exit, so you might have to curl around back to that area after getting everything you need. I don’t usually need arts and craft supplies, but they do a pretty good job here.

This Michael’s is new, so it’s incredibly clean and organized. They have the scrapbooking section in the middle of the store with low shelves which is really convenient. They could use a clearance section, but otherwise, one of the nicer Michael’s in the Chicagoland area!