Good Samaritan Outpatient Center – Immediate Care / Walk-In

Just a horrible experience. Made an appointment early in the day and the facility just not staffed to support the client traffic. Arrived and waited and waited. Staff just rude.

What an incredible staff! Amazing bedside manor. Cindy and Jeanine are fantastic nurses and Dr. Joseph went above and beyond to make us comfortable during stitches.

$ 400 for something my regular doctor charges me $ 50 for. Never again.

Avoid this place at all costs. There is one doctor there– Dr Konarski who is condescending and rude. She also performs unnecessary testing. They also charge twice– Once for the dr and once for the facility. Oh– they also love to send you to the hospital by ambulance. We received a 560 $ bill. We will not be returning and we will no longer be using any advocate facility. What a shame since we have had 4 babies at Good Samaritan.

Overall, the facility itself is ok… I’ve had good visits there and one or two mis-​diagnosed visits. But my main concern is with the doctors they outsource to… I think they are DuPage Emergency Physician Conv Care (whatever that stands for) although when I call there, I sometimes get Millenium Medical Management Resources. These mental giants can’t get their billing correct and keep billing as a doctor’s visit rather than an urgent care visit, so the insurance system sees it as 2 visits rather than one and thinks I owe a second copay, which I don’t. It takes a good half hour to get a human on the phone at the doctors’ place and they are clueless… even their own bills to me say «office visit» but they keep insisting they are billing as urgent care. This has been two months of phone calls and they still can’t get their billing right or even recognize their issue. I’ve also tried to work with Good Sam so they can get this mess sorted out for myself and others to no avail. So 1. shame on Good Sam for working with such a messed up group of folks and 2. shame on the doctors group for having incompetent billers.
overall AVOID THIS PLACE… it’s JUST NOT WORTH THE HASSLE.

While out of town, my son had labored breathing and we were concerned. The hotel recommended this Walk-​In clinic. The staff was nice and helpful. They even called the following day to check up on him. When I called back to get a copy of his x-​rays sent to his pediatrician, they remembered him and agreed to send us a copy of the images.
Awesome experience despite the sickness. Thanks!

This place has been my lifesaver the past few years … everything from ear infections, to knee infections (yes, got some debris stuck in my knee after a mud run) and this place fixed me up every time.
I think the service has gotten better here in time… I will mention what happened on a previous visit, since then I haven’t seen this dude working here — thankful for that.
So I was sick… like beyond the over the counter cold meds kind of sick, and given my age and as long as I’ve been getting them, I know I cannot cure an ear infection on my own. So I walk in this place — I can’t recall the time of day but it wasn’t exactly packed, there were maybe a handful of people waiting. The middle eastern descent male at the counter tells me «Well it’s going to be an hour or more wait» I mean… seriously, dude? I’m not here to eat dinner, I’m here to get treated because I’m SICK nothing like an attempt to turn me away and go elsewhere… I don’t even have an elsewhere option. I snap back «OK, I’ll wait!» I sign in, go through the registration process and low and behold, not a half hour later… I go in a room. So that bad experience hasn’t kept me away, because again… I have no idea where other urgent care centers are in the area but I’ve been here for x-​rays, and even an ultrasound. Since my not so pleasant experience with that dude, all the staff and doctors have been friendly — I’m always quickly in and out of here and get taken care of.

We were very pleased with the Immediate Care. Even though we were there a day after a holiday the wait was not as long as we were expecting. All staff were efficient and friendly. the doctor did not seem rushed, and answered all questions. My husband, who was the injured patient, even got a follow up call the following day.

I’ve been three times. It’s close. And it’s a modern, nice clean facility. BUT:
Waiting time –regardless of load is mind numbing
Doctor quality varies-​sometimes good –sometimes a PA
It isn’t cheap
And did I mention SLOW…
In summary, better than nothing, great enviroment, spotty in quality of treatment and (worst of all) plan on killing 2 – 4 hrs.

I had to to goback to this urgent care center a week ago to get stitches in my cut finger. It seems that I have to LOWER my initial rating at this time. Due to the slow pace and lack of interest in moving pace to get patients checked in of the front desk staff, this place is getting a revised lower rating. I feel sorry for the doctors, techs and nurses because they were awesome. Dr Joe was great! Barb the RN was great! Rick the Tech was great! The 2 ladies at the front desk, NOT so great. They seemed very disinterested in being there and it JUST opened at 10:00. Three people walked in at the same time so one was being helped (very slowly with no concern for speed) and there was another lady doing NOTHING. Just tapping on one computer, then turning to tap on another computer and ignoring me. I had my bloody finger wrapped in a paper towel… it was obvious I was hurt and anxious. I was trying to be polite and stay in line, but come on, she was doing nothing. She would look up at me ever minute or so and never asked ‘can I help you?’. After around 5 minutes of me watching her, I said, ‘can you help me?’. She said that she didn’t know I needed help!!! Then she said, ‘well you just need to wait because there is someone in front of you still!”??? Then a young man came out from behind the desk — obviously overhearing this. He said he was available and could help me now. I mean, come on people! This is urgent/​immediate care. You aren’t working a check out line at Wal-​Mart.
Next time I have an emergency or need immediate care, I’ll stick to the ER.

I went here within a month of their opening with a terrible, painful sinus infection. It took me over 3 hours to be seen by a doctor (there seemed to be only one on duty). I don’t remember much– just being absolutely miserable in their waiting room, face obviously swollen, barely able to keep my eyes open, and at one point I started crying to no sympathy of the lady behind the desk. Just awful, sinus-​y, jaw splitting, migraine inducing pain. The kind of pain that makes you want to curl up in bed– not sit in an uncomfortable chair for hours having the world stare at you.
Oh well, it was one of the first days open and they were probably working some kinks out because all of their other reviews seem great! But I will probably not be going back any time soon to find out otherwise.

Very glad I went here. The place is very clean and updated. I was seen by a nurse within 15mn of arrival. Then a doctor saw me 5mn later. Both were very nice and explained everything to me. The place is clean and well maintained. I would definitely recommend coming here if you need urgent care and cannot be seen by a doctor right away.

As hard as it is to type a review with a broken finger– go me– I must because this is a great urgent care center.
Both times I went (2011 hasn’t been a very lucky year so far for me) I was greeted not only by the modern décor but friendly faces and warm atmosphere. Very clean, spread out and comfortable waiting area. It almost looks like a bank lobby. The last thing you want at an urgent care is to feel quarantined next to 50 other people sneezing on you. Very professional and fun doctors that don’t have you feeling like a hypochondriac because they really listen and don’t judge. Each time I had close to no wait and was in and out.
This being the kind of place where patience is at slim to none upon walking in, they understand and get it right.

Would never go back. I called beforehand and asked about the price and wait time… they said around $ 100 and only 3 people in the waiting room. They did NOT tell me the all the rooms in the back were booked and there was only one doctor… over two hours later I was finally seen for 5 minutes, no labs she just wrote a prescription for a sinus infection. During the long wait I could hear patients complaining and one left because the wait was so long. Later, I received two bills one for $ 107 and another for $ 160, the doctor billed me separately… I was never told there would be two bills. I was mislead by the wait time and price and would of never gone if I had received accurate information …$ 267 for a 5 minute visit and over 2 hour wait time is completely unreasonable.

Fantastic place this evening. Went in on a Sunday evening with a respiratory flu and a cough that was out of control. The wait was short, the facitily is professionally run, looks nice, staff is efficent, knowledgeable and personable, comptuer-​connected data to the hospital, knowledgeable and thorough doctor. An A + experience all around. I will be back whenever need arises. Folks should consider using this instead of the hospital if their needs are immediate, but not emergency urgent or life threatening.