Walmart Vision Center

Can’t say enough good things about this place. First, Dr. Hasan is the best! He is patient, explains everything, actually listens to your questions, and makes thoughtful recommendations but doesn’t push anything. As for the rest of the staff, I have never had a single bad experience. I was just there tonight to get some signatures on an insurance form I forgot to bring to an earlier appointment. The young man who helped me went out of his way to make sure I had everything I needed including a copy of my form to keep when I send the original to my insurance company. I tell everyone I know to go here for eye care!

My husband has some difficult visual impairments resulting from strokes, and needs extra inventiveness to improve his function. Dr. Hasan is an incredibly thorough and attentive physician, who listens actively, asks probing and thoughtful questions and provides excellent care. I am a critical consumer of medicine. I trust them with my eye care and with my husband’s. There is no greater statement I can make.
The technicians are so-​so, but the Optometrist is great!

I have been using the Glen Ellyn Walmart for eye exams and purchasing contacts for at least 7 years. I have always been happy with them. I take my kids here and have never had a problem.
When vacationing in Maui, I forgot my contact lenses at home and they got washed out of my eyes from a wave! I was able to contact the nearest Walmart and got a free pair!
I would use them again! In fact I am making my appointment now.

This business was previously reviewed by someone else in another major rating webpage system under just the Wal-​mart store. The rater gave it a low rating for the docs giving them contacts that hurt their eyes.
Guess what? I got them, too! They took away contacts I’ve been wearing comfortably for years, and highly recommended these. Then, when I told them they hurt, they said over 30% of patients actually can’t tolerate them, and said I should get different ones. Getting a commission from this company maybe, that you try these contacts on everyone? First time I came in, I saw a lady doctor. The next time I came, I saw a man doctor.
I am still wearing the painful contacts 3 months later. Why? Because for some reason, the good pair of contacts that was supposed to come in never came in. One came in after 4 weeks, my left eye lens. I called them to ask where the contacts were, and they seemed to have no idea. Then they said, after 15 minutes of putting me on hold that the other one never came, so it should be there in 5 days.
Two weeks later, I still had not heard, so I called again. They put me on hold for 25 minutes on and off trying to get where the lenses could be. Surprise! They were in, but nobody called! And they ordered all the lenses instead of the trials. Then they quickly told me that they were trials and I should come in to try them on with the doctor.
Except… oh wait! The doctor only comes in every two weeks on Saturdays only. I can’t see the man doctor anymore for some reason. Now I can only see the woman. And I won’t see her for a week and a half so I have to wear the painful contacts that leave my eyes bloodshot and keep people asking me if I’m smoking pot on the weekends all the time.
Oh, and we’re not done there. After this appointment, I will have to come in for ANOTHER appointment, again in two weeks. Because gods know I can’t let any other doctor see me and tell me my contacts are fine.
Then, after that, I can order my non-​trial lenses…
unless these other contacts are uncomfortable, in which case I will be in trials for at least another 6 weeks.
I’ve been wearing contacts for 20 years, btw, and I’ve never seen anything like this.
I will NEVER go here again.
I usually go to Pearle Express but moved closer to Wal-​mart vision and figured I’d try there. Wish I’d never gone to this crazy place. I’ll deal with the drive and go back to Pearle.
Insanity…
EDIT: Dec 3 — Still waiting on the contacts. My «final appointment» is on Saturday. The doctor and receptionist both agreed that something went horribly wrong and that the other receptionist should have let me see the man doctor. Gah.
EDIT #2: I didn’t get my actual contacts till February. When I talked to the manager, she was very nice and did attempt to expedite the process, but seemed surprised that the whole thing had even happened. Then, I got this comment on Unilocal (you can see it in my sidebar) from a guy who went to Wal-​mart vision center, too:
Dear Mur D,
I just read your review of the Wal-​Mart Vision Center in Glen Ellyn and felt that a rock was lifted from my chest! I too, have been wearing contacts for twenty-​five years, and thought I’d save some money and go to Wal-Mart’s Glen Ellyn vision for my new pair. I also spoke with the same lady doctor on a Saturday who gave me a trial pair that made my eyes red and itchy. Because she only works every other Saturday, I had to wait until two weeks for my follow-​up. Two weeks of incredibly itchy and bloodshot eyes. When I came in for my follow-​up, she said she «never has heard of that,» and gave me a different brand that caused the same thing. Two weeks later, I’m due for my follow-​up and want to ditch the contacts and go back to glasses.“
Apparently, it shouldn’t have been a surprise.