Firestone Complete Auto Care

I’m switching to these guys. From now on they will do ALL repairs on my car. Honestly, and I am not just grabbing these numbers out of thin air. They saved me over $ 600 by not replacing a part on my car but fixing the part itself. Honest people. How often can you say that? So thorough, personable and professional. We have tried 3 mechanics in the area, one of which was too awful and incompetent to even speak of, and so I know a good place when I see it. These guys are the only mechanics for me! Hands down. I am recommending this location to my mother for her next trip to the mechanics.
Ask for Eric. What a great guy. He was very happy to answer all my questions, and even though they were super busy he did not rush his time with me. He is knowledgeable, well spoken, polite, and he clearly loves what he does for a living. Incredibly refreshing.

High Five! Ohhhhhh Eric, he was the best! I’m someone that does not, let me repeat, DO NOT trust anything dealership, car shops, blah nothing.
My Infiniti dealership drives me up the wall. It’s a pool of retards! I told Eric straight up, that I don’t trust my dealership because I’ve had nothing but bad luck. Also, there Firestone location does not have good reviews. Eric explained to me he was different blah blah blah. Same crap I always hear.
Well I’m here to tell you, finally someone was truthful with me. He was very patient with me since I can be a firecracker and he was very very NICE. I really felt I was in good hands. I’m sorry to see others bad reviews, but maybe they changed mgmt because this place was great! Ask for Eric, he’ll take care of you!
Let me explain how above and beyond they went. I was almost late for my hair appointment and he offered to get me a rental car since it was taking so long. On top of that, they would cover the costs? What? That’s better than my stupid dealership! It was taking so long because they part was late coming in that morning. No worries, I decided to wait and just be late for my hair appointment.
It was crowded in there so I suggest making an appointment. Especially on a Saturday morning! Thanks Eric!!!

Thank you Eric for really explaining and educating me on my 2003 Cadillac STS and its tire issues. Your knowledge really help me get a bettwr understanding of my sometimes shitty vehicle. A plus service that despite my 45 minute drive over here I would still come back.

Great customer service but service on the car is horrible. Had a flat tire. Thought they would replace the whole entire tire; nope fixed the hole. Drove about 10 miles. The tire is deflating by itself. Either you replace the whole entire tire or gorilla glue the hole.

Third trip to this Firestone giving benefit of it being a chain. I don’t like going to mechanics because I work on car electronics all day so I don’t like working on them when I come home. Took my 2007 Yukon here to find a noise drop my truck off. Five hours later they call me and say they don’t know what the problem is recommended changing my rear end drive shaft they said they couldn’t be sure that would fix it so I said I wasn’t prepared to spend that kinda money. Took my truck home call a friend explain the problem he said change the 18 dollar a piece u-​joint took 45 min to do and problem gone
Second trip different car my impala leaking oil like there’s a hole in my oil pan. Take it in I pay 50 bucks to check it the come back with a bill of 5000 bucks oil pan gasket head gasket oil filter housing. I said I didn’t think I would do that I would just change the motor would be cheaper. Took it home me and my son get under the car clean it off because they didn’t like the said they would. Ran it saw the leak bought a 9.99 oils filter housing gasket 6 bolts later three on the ac compressor three on the filter ran car for three days now no leak on my new garage floor yet.
Third trip for a tire said these tires would be better then my goody ears that where on it I told the I like a quite ride was my biggest concern. Sell me over a thousand dollar worth of tires I hate them drove them three weeks. Ended up a discount tire gave me some credit cause the tires had so much tread got me some silent armor tires like I had before and back in love with my truck.
I’m not gonna say they don’t have know what the where doing I just saying they need some training help a clue I cut up my Firestone card deleted them from my phone and labeled them as a trap in my gps just in case I forget. Never never go in this place.

Firestone did a great job at replacing my brakes on my 2006 Toyota Highlander. Stopping distances are shorter, of course, and the brake pedal feel is perfect.

ZERO STARS: Brought my daughter’s car in to diagnose loud knocking in front suspension. The car is high mileage 170k so don’t want to spend a lot. They claim an upper control arm I replaced 2000 miles ago and the one not replaced yet as the problem, also told me it needs new wiper blades (2k miles). I’m a tech, always did all my own work including building engines for hot rods but I’m older now with stage 4 cancer. I had already checked what I could easily. They dropped one wheel on its face and totally trashed it. Lost the chrome valve stem covers and caps. Cross threaded a lugnut and then quoted me $ 500 for the repair. A trip down the street to another shop fixed it for $ 90. I wouldn’t recommend this dump to an enemy. Avoid this place like the plague…

BUYER BEWARE of this place… The played the good old mechanic trick on me upon which I call them out and yet still tried to sucker punch me. Find another place for your auto service. Read on
Background
Early this year my wife need new tires for he car. We looked around and I had service done by the Firestone Franchise before. They had sales on their tires for Ford, so we went with them. I have intermediate experience with auto repairs, I’ve done maintenance on my car including replacing my own brakes and such. So I’m not completely ignorant when it comes to auto repairs.
Job Performed
I went in and have the 2 tires replace as the back 2 was still in good condition. They did their thing with the 24 points inspection and such. After 2 hours work done, tired replaced and the manager was really nice and helpful. All Good!, so far…
The Next Day
My wife drives the car and she begins to hear and feel vibration coming from the tire. I works downtown and she is in the burbs so I call Firestone ahead and have her bring in the car.
This is the Coup De Gra… I knew a common «trick» of mechanics is they do not tighten the nuts completely to «diagnose» further repair issues for your car. Now I did not exactly call them out but just suggest to them to take a look at that. They agreed. Wife brought the car in and suddenly they claim the wheels were bend, new tires needed and some other stuff which will cost $ 650…I got on the phone with the tech and asked the question about the nuts and wheel; he claimed lugs nuts WAS NOT the issue. I told them we’ll re-​schedule.
The Fixed– Cheaply
Got home that night, I check the nuts on the wheel in question… guess what??? it was loose and I tighten it and no vibration, no noise, no issue… FIXED
COST = $ 0
This has been 3 months and still no issue.
Bottomline
I WILL NOT and DO NOT recommends anyone to this Firestone. They may be very well spoken and impress you with «good customer service» talk. They are flat out dishonest and tried to rip me off. It’s a ashame that you have bad apples like this to mess up the franchise. I will never go to another Firestone again.

They do a great job here. I regularly bring my personal and work vehicle and never had an issue. However it is a good idea to call first if you are going to bring your car in without an appointment to see if they can take you.

Warning: Stay away from this FireStone!!!
So, I changed two tires for my car. After driving three days, there was a very loud sound from the back during speeding up process. it was very annoying.
I went back there, Tom helped me to check out. During that period, Nick, receptionist/​sales person were talking bad things about other auto repair shops around the neighborhood.
After 30 minutes, Tom came out and wanted to call my husband. Ok. Women do not understand car? Then, he gave us a quote about $ 800, claiming the wheel of my car was bend, and had to be changed.
I asked him, if I would not fix it, what would happen. I caught a sly smile from him when he answered that it probably could cause some problems.
With this ridiculous $ 800 quotes, I went back home. My husband found out 2 out of 4 screws from the tire they put on has not been screwed firmly. It is a usual procedure to screw it firmy. And it is also a trick by some auto repair shops not to screw all of them to create a noise to make consumer panic and pay more to ‘fix’ it.
So, my husband re-​screwed all the tires. and the sound was gone.
I will never go to a Firestone again for sure. They dishonesty really disappoint me.

Called to make appointment to see if they could lift a commercial box truck to do a brake job. Made a 10am Sunday appointment. Walked in to be told the there’s no way and they wouldn’t check which was the entire reason I was there. Thanks for saving me the hassle of actually having something fixed there.

Eric definitely earned my future business. My enterprise rental needed a new tire this past Sunday. Unfortunately he did not have a tire in stock or in the nearby vicinity. I told him I work near midway area and he located a tire at a Firestone near my work. He called the manager and made sure they had the tire for me Monday morning. I normally would not have gone through this much trouble for a rental but the 2014 Ford Fusion really accommodates my family’s needs and happens to be fully loaded so I didn’t want to give it up for a hyundai elantra or gas hogging suv. This car gets 30 miles to a gallon and Eric found a way for me to keep it while my car is repaired from a recent accident. I will definitely be back for future business because of his attention to detail. Thanks again.

At 5.35 pm I called this location. «Hello, if I get in by 6.15, can you fix a flat.» They replied: «I don’t believe so, sir. Do you have an appointment?». I do not know of anybody getting a flat tire «by appointment»…

I had a very bad experience with them and that was my very first time I was visiting them.
I called them for a battery change for the same day but they said they are completed occupied and gave an appointment the next day by 5 PM.
I went by the appointment time gave them my keys and asked them to do an winter inspection check as well.
They told me it will take probably a 45 minutes to 1 hour to do both.
I thought to wait! after 40 minutes of waiting I thought to poke my head out (It was dark by that time) and I saw my car is still parked outside at the same spot where I left. I really got shocked. I yelled at the person who took the keys and asked if they got any idea on servicing my car today or not. He then checked his system and he came to know that he had put the time for 6 PM and that’s why the job card never got picked up!
What a total disaster!
He then rushed to my car to take it inside to do the service.
They almost took 2 hours just to change the battery and do an inspection for a scheduled appointment!

Just completely lost my business with one phone call. I asked for a quote on an EVAP control system leakage that was already diagnosed by O’Reilly Auto. I am pretty sure the manager answered the phone and told me they would have to re-​diagnose it for 100.00. When I asked why they would have to re-​diagnose it, he proceeded to belittle me over the phone saying «do you even know what an EVAP system is?». He sounded irritated and his tone was condesending. Completely uncalled for. I immediately hung up the phone and will not return to their business. They need to learn how to treat their customers. Even if it is the customer that is confused about something. there are much more appropriate ways to communicate that information. RUDE.

This place is good for small and quick jobs. However, they are very over priced and will charge you an arm and a leg just to run a diagnostic. The mechanics aren’t very knowledgable when it comes to serious car problems and can even be misleading and scare you into thinking something’s a lot worse than it actually is!!! Obviously tire and oil changes can be done here but I’d leave the bigger jobs to the professionals.

Nothing like a flat tire in a rainstorm to ruin your Saturday! That’s exactly what happened to me last month. Thankfully, the guys here were very nice. The staffer in the waiting room (whose name escapes me) was very nice and had a good sense of humor — which is exactly what I needed at that moment! As a bonus, they didn’t try to rip me off.

I take my fleet vehicle and my 2 personal cars here. They tell you about things your car needs but Ive never felt ripped off or like theyre trying to scam me. If your air filter is dirty, they show it to you. If you have a leak or some issue on your car, they walk you out and show it to you. Theyre a full service garage, not just tires and oil changes. I wish they had wifi in their waiting room. Great garage though.

Kind of torn on this place. A year or two ago I was here and receive great service so when my truck needed new tires I called. After calling other places over the next day or two I decided to get my tires here so I headed over on a saturday. The problem was I wrote down my tire quotes at work and didnt have them with me. When the person at the counter quoted me pricing it was too high and I mentioned I had a much lower price so the number came down to $ 189 per tire. From memory that sounded right so I said go ahead. After adding the cost of mounting, disposal, and this, and that, and tax, it ended up being $ 233 per tire. So Monday rolls around and I get to my desk at work and I see my notes on the tire and I was quoted $ 163 per tire plus all the miscellaneous charges. Doh!
I felt ripped off and even though its my fault for not bringing in my notes, it doesnt make me want to go back.

I blew out a tire and found it necessary to call around for pricing. The employee I spoke with, Corey, was very helpful and informative, but not pushy. He told me about an upgrade they currently had on sale but did not overly push the upgrade. After calling 6 other tire establishments I called back. Corey remembered original conversation and quoted me a price for 2 tires, per my request. I arrived at 12:30 and was out of there at a little after 1 PM. Price paid was EXACTLY what Corey quoted. No ups, no add ons. They informed me of a couple of mechanical items I should keep an eye on (oil and a hose) but no pushy sales. I didn’t even get that horrible feeling of «you’re a girl and I can push anything on you». GREAT PLACE! They even put the temporary tire back in the sealed hatch in the trunk. I’m a fan and will recommend this place to anyone who asks.