Fire ‘n’ Ice Heating & Cooling, Inc.

I had selected Fire ‘n’ Ice to replace our 25 year old HVAC system in November 2014, after having received a few competitive bids and doing research on equipment and respective contractors. I was confident in the installation team’s skill from beginning to end of install. They were also responsive to the questions and clarifications I had, leading to, and during the install. We have been very satisfied with installation, and the new Infinity Carrier system’s performance.
Based on my experience, I would go with Fire ‘N’ Ice again.

We had flooding in our basement, which ruined the furnace we had installed in January. Fire n Ice gave Carrier a call on our behalf and helped reduce the replacement price significantly. Through the process, the Fire n Ice rep was extremely understanding and helpful of our situation. We will remain loyal customers.

We needed to install a new furnace at my mother’s house about 10 years ago. The coal-​fired beast from 1938 that had been converted to gas in the 1950’s was due for a well-​deserved retirement. It just wasn’t keeping the house consistently warm. We invited Fire ‘n’ Ice to quote the project based on a neighbor’s recommendation.
Unlike the others who submitted bids, the estimator was professional, knowledgeable and took the time to carefully calculate the size requirements. Others just took a quick look and gave a seat-​of-​the pants number which turned out to be way off. A furnace needs to be carefully matched to the house; too small and it doesn’t heat enough, too large and it cycles off and on and the house gets cold between cycles. A furnace is at its most efficient when it runs continuously. Fire ‘n’ Ice bid was significantly less than the competition for a name brand furnace, so we went with them.
On the appointed day, they arrived right on time, with a full crew and ready to go. I arrived about an hour later to watch (and comfort a distressed Mother) and they had already had the 1930’s converted originally coal-​fired behemoth broken apart and in the truck. They worked efficiently, did a quality job that passed my finicky inspection and were done by mid-​afternoon.
This was done in very late fall after the weather had turned cold and we immediately noticed the difference. The new furnace kept the house uniformly warm without the hot and cold cycles we had before. So the estimator was right on. And so was our neighbor’s recommendation.

These guys are great! We were in the unfortunate position to h e to replace two furnaces this year. After replacing the first one, there was no doubt that we were going with Fire N Ice again. Both times we got great rates/​price. Jim Jr and Chris were a wealth of knowledge, friendly and very cautious of our home while bringing furnaces and materials in an out. Couldn’t be happier!

Fire and Ice was misleading with their pricing and was exorbitantly expensive when it came to labor charges. Their service man couldn’t fix the problem one day since our AC frozen over. He charged me $ 98 for the service call claiming I wouldn’t have to pay a service fee again. He came back the next day and charged me an additional $ 150 because according to the service manager– its $ 98 for the first fifteen minutes and the $ 30 dollars every 15 minutes after. It was a total of $ 248 dollars of labor for an hour and a half of «half baked work» is absurd. I will never use them again.

We had furnace trouble and needed service. It is Saturday 9am when I called, it’s now 11am the very same day and heat is working great.
Our service tech Kent, was terrific. He was friendly, courteous and profesional, he knew exactly what the trouble was with minutes. We were billed as quoted and advised how to get replacement filters at a savings from their local office in Downers Grove.
I will use and recommend Fire ‘N’ Ice to anyone needing fast, thorough and reliable and honest service for their heating and air conditioning. Don’t waste your time, just call (630) 852‑6670.