Hhgregg

I purchased over $ 5,000 of new appliances on labor day for there prices. I picked up all of my order about 2 – 3 weeks later. I had asked several times should I open all of the boxes to make sure that none of them are dented or damaged before I have to drive home which is over 2 hours. All of the sales associates said no including the manager, to that they had said if you have any issues p[lease call us and we will take care of it. Taking their word for it I did not open any of the boxes. After I got home I open the Fridge box and there is a 3“x3″ dent on the french door. I was not happy that a brand now Fridge that costs over $ 2,300 would have any issues. I called an spoke to the assistant manager (Josh) stating that I can bring back the fridge and get another one adding to that I should have opened the box before I left when I was told differently. Amazing how I am told two different things. I explained to him that I live over 2 hours away and it is not that easy for the commute asking that HHGREGG just replace the door as it is not the whole fridge and go through taking apart of fridge driving again 4 hours total and then putting it back in my house. The next day the flap that controls the ice dispenser stopped working. I called again stating that I had called the day before and was talking to Josh again, he said he would look into it and get back to me within a day or Monday. I did not get any such calls from HHGREGG until I had called them on monday asking what was going on (9÷28÷15), even my sales assoicate kept getting what was wrong with my fridge, he then gave me to Judy (Appliance Manager) she had said that I was offered $ 300 for the door having a dent in it or can I bring it back and get a new one. My response to that was a new door from GE is over $ 350.00 not off setting the cost of a new door that I would have to replace. Adding to that I asked to speak to the Store/​General Manager to which she had said that I am the manager when I was told from her that she is the Appliance Manager (who knows really who I was talking to then). I started to get mad about how was being treated from her because she would not work with me at all stating bring the fridge back or take $ 300 off still missing the fact that the ice dispenser still does not work correctly as well. I told her I want $ 800 off of the order and to give me the Store/​General managers name so that I can call and speak directly to them. She would not give up this information at all to me and directed my to call Corporate, to which she said that is all I can do and hung up. So I called again and said her for the Store\/General managers name and when they will be in, to take she said I am that and said if I keep calling back I will call the police for you harassing the store. Who comes up with harassing when all I want to to speak to someone else and you will not give me the name of the person so they can fix my issues.
I am extremely not happy with my purchase, how the employees/​managers do not want to help fix issues after you have given them your company and just expecting you to deal with it. What kind of business can stay in business treating their customers with such disrespect and lies?

Great commission based electronic/​appliance store. Great prices and great customer service. Very knowledgeable staff.

If they have the item in stock they are great. They even honored a price for a sale that had not started yet. But I’ve also been in here numerous times and they do not have the advertised merchandise I specifically went in for and have no idea when they might get it in. That really aggrevates me!