Verizon Wireless

We went in to add people to our phone plan. We were helped right away. The worker who helped us was Lindsay, and she was super helpful, friendly, and personable. We were in and out quickly. One of the best experiences I’ve had with Verizon– on the phone or in a store.

I love this Verizon Wireless. Those mall kiosks have nothing on it. Staff was knowledgeable and helpful when it came to transferring my phone and contacts.
A worker by the name of Devoni helped me while I was there. She even offered me Gold Fish (the food, not real gold fish) for my wait.

I wish I can give this place zero stars. Very unhelpful and ignorant. Lots of hidden fees with Verizon and subpar customer service. This place can kiss my butt

I came into this store, money in hand, upgrade available, phone in stock (I checked before coming in). The person I spoke to wouldn’t sell me the phone I wanted. He just kept trying to talk me into a Note 2. I left with no phone instead of getting what I wanted. Went home, ordered my phone online and saved $ 50 with mail in rebate by waiting the 2 days it took to ship.
Maybe I got a bad sales rep. Maybe everyone else is more helpful. But this guy was 100% determined to force his personal preference on me.

This visit took place in October ’11, but the misguided ire of another review reminded me what a pleasant experience I had.
I tend to keep my mobile devices for longer than their expected (planned?) lifespan — say, 3+ years. Perhaps I’m just lucky, but I’ve never lost one to theft, misplacement or damage and reject the insurance sales pitches as a matter of routine. Maybe I just tend to take good care of my stuff. Regardless, I replace my devices only when they show signs of becoming imminently inoperable.
So, when my relatively new mobile device suddenly had a problem charging after just six months of use, I was rather surprised. I isolated the problem to the AC charger (the part that actually plugs into the wall) since I could still deliver a charge via USB. Since the phone was well within its warranty period and the actual device itself wasn’t damaged or defective (which would require a call to the manufacturer for repair or replacement) I decided to pay a visit to this location to see if I could be issued a new charger.
When I arrived, there were probably close to 10 representatives present and all of them were engaged with customers. Even so, I waited just 5 minutes before John (?) was able to assist me. I explained what was happening and without looking up my account, inspecting my device or raising any sort of barriers or questions, he quickly verified the status of the failed charger and said «I think we have some in the back.» Sure enough, a minute later he emerged with a replacement unit and I was on my way.
No charge (as I had hoped and expected) and absolutely zero hassle. I was surprised by how swiftly and professionally my problem was handled and would recommend Verizon Wireless not only for their superior network, but also their quality service.
Why a «4,» you ask? Well, as a wireless carrier, their good service does come at a price. There are other less costly options for mobile service (some significantly so), but each competitor comes with its own set of pitfalls. Also, the devices can often be had at Verizon «authorized retailers» for far less — especially at Amazon where the phones are very heavily subsidized thanks to high sales volume. I have to wonder how Verizon competes with… well, itself on that particular footing.