St. John Hospital and Medical Center

12-​04-​2015
SLOWEST ER I have ever been to. 2 hrs here and all they have done is put in an IV. The ER rooms are filthy! There is tape and garbage on the bed from the last person that was in here and the floor is covered in dirt. I don’t think this room has ever been cleaned. There is a locker in the room for patient belongings but we can’t use it because one of the nurses has her purse locked in it. This place is a sh! t hole.
12-​16-​2015
Just to show how dirty this hospital is, we had to come back for an infection from their OR. Sat in the ER from 9:45 until 5:27 to be admitted again and now there are nats flying around the room they put us in. The drawers on the nightstand are broken and falling out, the tv hangs over your head and you can see dust about to fall off it onto the bed! This place needs to be shut down. I can’t believe a hospital would operate this way!

I just spent all day in the Emergency Room at St John Moross (I will never go there again) they did x-​rays and ultra sounds of my legs (no blood clots) they say I have a VERY severe case of Osteoarthritis but my pain is not in my knees although they have been cracking a lot. The pain is in my calves and behind my knees, I can’t lift my legs or stoop with weight on them. This was the worst experience I have had in YEARS, I went in @ 7:30 am then they took x rays but from 10:30 am until 2:30 pm I saw nobody, not one person came to check on me, at 2:45 pm I was discharged with a scrpt for Motrin because they needed the room I was in (EMT’s with guerney outside door) my discharge papers had no Diagnosis written on them but told to see my doctor within 7 days, I started complaining to the EMT’s waiting and a nurse in the next hall heard me and went to ask what my diagnosis was, then she came in and hand wrote it on my papers, she told me to look it up on the Internet!!! Thanks SJH (NOT!!!) My first daughter was born in this hospital 30 years ago, so sad to see what you have become it’s Beaumont in the future.

The lab service was good. But the hospital billing department is terrible. They don’t know how to fill out the correct billing codes to the insurance company. The insurance company then can’t by law change the codes or pay for covered services. Then St Johns sends a notice for payment to me and to a follow up and collection company for me to pay even though the insurance company says it is a covered item and they will pay it if St Johns would only fill out claims correctly. Numerous hours spent on the phone with myself, the insurance company, and St Johns claims department for every service, until finally getting someone in their claim department to do their job correctly. This happens for each service and visit. Avoid St Johns hospital, doctors, and services at all cost as they are quick to come to you for the payment even though it is them that made the mistake.

I’m writing related to an ER experience. Free parking in a covered garage. Easy check in, that just required my driver’s license. I was only in the waiting room for about 5 minutes before I was called to a triage/​nurses station. After just a few minutes, they sent me to a room. A nurse stopped in after just a few minutes, to assess the injury. Then, i waited about 20 mīnutes for a doctor. He was young but capable. We discussed the diagnosis and treatment. After another 20 minutes or so, he returned to give me stitches. The aftercare instructions were a bit confusing (do i keep the wound covered? can i clean it with hydrogen peroxide). Within 2 hours of arrival, I was on my way home :)

I wouldn’t take a pet here. Go to Beaumont or Henry Ford. The billing is a joke, the doctors are incompetent and the facilities are gross… it’s a sad state of affairs that this level of incompetence is allowed. They subject my newborn son to a ton of anguish when nothing was wrong with him, just because they weren’t able to determine it was nothing more than dehydration. They then further never billed me and sent a bill to collections without ever contacting me once about a bill I wasn’t even aware of.
Complete joke and a stain on medicine.

I don’t have a lot of experience with hospitals – thankfully, but when my dad had an emergency visit for high fever and pneumonia, I witnessed some of the best professionals ever. Everyone from the security guards, nurse aids, hospital hospitality staff, social workers, nurses, and doctors were friendly, informative, went out of their way to make sure you were informed and comfortable. Even the cleaning crew and staff at the café were polite and friendly!
They expedited my dad’s discharge with minimal paperwork, but with a lot of information about what his insurance covered. They offered a home-​nurse and other services, such as physical therapy home visits, which my parent’s insurance covered – real pro.
As my girlfriend put it «If I ever get sick, this is the hospital I want to come to!»

I delivered my son here, and the before care was wonderful, the nurse and doctor was great, but the aftercare, lets say I would probably of had better aftercare in an african jungle! HORRIBLE!
Oh And its great on how they make you wait until they check your bags before you go in the hospital… Here I was screaming in pain but all rent a cops just needed to check my bags. LIKE YOU COULDNT TELL IM PREGNANT?!

Probably some of the nicest and most caring hospital staff around. Everyone was very professional and helpful in so many ways.

I feel weird judging a hospital but… this hospital had a wonderful staff and if you’re ever there on floor 4 night shift christy or chrissy is the best nurse ever… I could be bias though cuz my baby sis looks just like her… anywho otherwise I beleive I was misdiagnosed … Again … and from this hospital. I was later moved to the 2^nd floor and I had a great nurse there I just cant remember her name, but as usual at most hospitals the doctors were assholes except one, her last name was saddiqui… she seemed to actually care about her patients… (TIP… DON’T GO TO THE HOSPITAL CLOSE TO THE WEEKEND, IF YOU CAN HELP IT) anywho not a bad hospital, but it’s only cuz of the staff… (P.S. weekend hospitalization means nothing gets done.) Take this from me cuz I’ve been in the hospital every month this year so far… i’m not going to go into detail but being in the hospital sucks. The rating is for the staff as in nurses, assistant nurses and clean up crew. Otherwise they would have no stars at all.

No one likes going to the hospital less than I do.
OK, I;m a guy and that’s in the handbook.
Rule 112.9 clearly states never to go to the hospital unless you go by ambulance, or are unconscious.
I had a blister that refused to heal. My sister gave me a choice. Go to the ER or she would kill me. Being that she once drove a cab in NYC I decided that she could and would make the latter option come to pass. There are some things in this world that are non negotiable and this was one of them.
I was triaged upon arrival and then whisked back to an ER bay in a timely manner. The nurses did everything they could to make me comfy and before long a doc appeared to diagnose my problem. The good news was they could fix it, Bad news, I had to stay for a few days because it turned out that I also had an infection.
I hadn’t been in a hospital since I had the cancer in 1994. I was pleasantly surprised.
First, the nurses were all great. Touch the button and they would appear in person which was a plus. The downside was that every 4 hours I got poked for yet another blood sample. I hadn’t donated so much blood since my last donation to the Red Cross. It was annoying, but since it was in the name of medicine, I took it in stride. I can’t say that the food was all that great, but it was better than I got in Ann Arbor. Like my grandmother the dietitian once told me, its a hospital, not a hotel.
Lastly, they don’t charge for phone or TV which is nice. Another plus is the wireless internet access. When you’re lying in bed with nothing to do, surfing the net is a nice diversion.
I would go back if I had to, and this time without a threat of bodily harm. My sister is tougher than a 2 dollar t-​bone, and she doesn’t play games ever; even with the likes of me.
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Great ER and ICUs. I know Ive been to both numerous times for heart attacks and bypass surgery.
Never once have I as a guest or patient been treated without the utmost respect.

I’ve been very impressed with St. John’s. We’ve had 2 kids now & not once have I felt the nurses or doctors are being anything less than awesome. The nurses, especially, are always very nice & attentive. Sure, there are times when a nurse isn’t readily available, but it is also fairly obvious that the hospital is understaffed. Some of the nurses are dealing with many patients, so we can’t expect one on one attention at all times.
The rooms are clean & spacious. Yes, the food sucks, but most hospital food does. It’s exciting that Matt Prentice has taken over Henry Ford Hospital’s food situation, but no such luck at St. John’s.
Dr. Prysak is incredible. Approachable, wonderful listener, & always trying to do what’s best for us– can’t ask for anything more.
I have no point of comparison re: other hospital’s Birthing Centers, but we have really felt taken care of at St. John’s.

how can you go wrong? oh that’s right, make people empty their pockets to go through a metal detector on the way to the ER. beyond that, everything’s good enough. service was good, water was palatable, wouldn’t recommend the scallops. I like Cottage better when I’m bleeding.

Meh. I’ve experienced better indeed.
I had a nice juxtaposition; my daughter was born at Beaumont, and less than a month later, I went through the birth of my good friend’s son at St John.
I was there from the moment she arrived at St John, through the birth, and into the next day. I’m really surprised that I was even allowed to stay that long…
What was so strikingly different about the birth of my daughter and the birth of my friend’s son Rudy is the way the nurses treated both the parents and the guests.
So here’s my juxtaposition between St John and Beaumont;
At St John, guests are strictly logged and «tagged», meaning that they have to wear badges every second they’re in th birthing center. The night I was there, my badge was checked every time I left the room.
When I returned to the hospital on the third day to see how mom and Rudy were doing, I had my daughter her mother in tow. My daughter even had to wear a badge! This seemed… strange.
At Beaumont, my friends and family could come and go as they pleased without having to answer any receptionist’s or nurse’s questions. This was really great because, between the two of us, we had a dozen and a half visitors the first 48 hours of my daughter’s birth.
At St John, the nurses were very aggressive in how the baby was handled. Rudy was in the room with mom, dad, and me for a grand total of fifteen minutes until he was whisked away for the rest of the night. By the time I made it to the waiting room to sleep in a chair, he hadn’t been back. When I got back to the mom’s room, he hadn’t been back, and the nurses flat out refused to bring him into the room.
I found this experience so very different from my experience with my own daughter. Granted, we all wanted to spend time with Rudy (I mean, I’m all for supporting friends and all, but I was there to see Rudy!)… and I’m sure that sense of urgency was in everything they said. But what I experienced at Beaumont was so much different. The nurses at Beaumont absolutely want the baby to be in the room with the family, so much that they drop off the kids at 9am and don’t take them back until night, and only if the mother requests to have the baby taken back into the nursery so she can sleep.
At St John, the nurses didn’t even allow that. For the next five days while the mother recovered, Rudy hadn’t been back to the room ONCE.
At one point, the dad said that he was «having a Munchhausen power struggle with the nurses.» I think that says it all.
They were allowed to go to the nursery and hold their son under supervision. Upon my return to the hospital, I wasn’t allowed to «see» Rudy at all… only stand outside the big picture window of the nursery and look.
Which may not have seemed odd if I hadn’t been at Beaumont a few weeks earlier. Since we were able to have our daughter in our room, we were able to let grandmas, grandpas, aunts, uncles, and friends hold our daughter the first day. Shouldn’t a child be held instead of stuck in a plastic bin?
I’m so thankful we chose Beaumont. I look at the struggle we had the first night when Rudy was born, how crappy the nurses were to the mother and father (and at times, even me), and the subsequent miserable treatment by the nursery staff… and I wished I could scoop up the whole family and bring them to a place that’d treat them like guests, not burdens.