Enterprise Rent-A-Car

I’m so pleased with the service I received at this location. This was my first time in Detroit and I needed a rental car for a meeting in a nearby suburb. I was completely unfamiliar with the area, and admittedly a little nervous after reviewing online tourist sites about the «dangers» in Detroit. The professionalism, hospitality and personal care I received from Enterprise employees Daniesha and Takara made my rental experience both easy and fun! The process was fast and efficient and both ladies were so helpful — sharing information about public transportation, tips on how to be a «safe» tourist, recommending great attractions to visit, and encouraging me to return. I’ve rented with Enterprise a number of times and this was the most pleasant experience yet. Thank you, ladies, for your kindness! I look forward to my next visit to Detroit!

Awesome service ! Great rentals! Tyrone was the best! Great! Knowledgable and friendly.

They should change their logo from «We’ll pick you up» to «We’ll stand you up.»
Twice within the last week, my buddy and I have asked to be picked up to rent a car for the weekend.
Last weekend, they promised to call me back to get me over there to pick up a car. They did not. So instead, I had to get a ride to DTW to rent a car (about $ 50). When I returned the car to their location instead of DTW, they had the gaul to try to charge me a $ 50 drop off fee. I complained, they waived it.
It was all good in the hood until my buddy requested pickup service and a car and… wait for it… they stood him up, too!
Bottom line, I trust them about as far as I can throw them. The pickup driver is hellacool, though.

Had a great experience here. Service was great, and car was freshly cleaned and ready to go.

I just arrived in town via the Amtrak station which is conveniently located nearby. It just so happened that I arrived on a Friday afternoon and the office was BUSY. I had an online reservation and as things turned out, all of the small cars had been exchanged by a neighboring Enterprise for minivans. Even though the upgrade would not cost me any additional dollars, I decided to wait for any returning small vehicle. Well, I killed some time at an eating establishment and later returned. The office was even busier. I watched and listened to the staff handle the clients. I was totally surprised by the patience exhibited by the staff to each client. Because of the depressed economic condition of this part of Detroit, many clients had to prove that they met the minimum conditions for renting a vehicle. No voices were ever raised and the constantly ringing phone was answered in a timely manner. I finally did get a mid size car.
Enterprise staff have always surprised me, they really seem to like working for the company.

«If she’s legally blind, we’re going to need someone else as the authorized driver,» a service rep explained to a customer on the phone, without the slightest touch of irony or exasperation.
This is a no-​nonsense office, make no mistake about it. During my two visits, the pervasive staff atmosphere was that of a roomful of adults who had just spent the night trying to sleep through a thousand crying babies. My pickup driver had a skill for derailing Detroit small talk with one word answers, and a logistical curveball resulted in me getting an offer to be picked up two hours early. There was no extra charge, so I was happy to comply, and despite the change of plans, everything went smoothly. I didn’t feel like this was the Enterprise branch to practice my usual jokes about using the car as a b-​movie prop or having trouble staying between the lines on the road. But based on my one data point, they get the important things done right.

People at this branch know what they are doing and do it quickly. When I entered the office, I knew right away that I would be served correctly and actually be taken care of, instead of making me feel like a number.
Andre, this guy who helped me, was super nice, friendly and just seemed happy to be there.
I mean, I was no easy customer — besides the fact that I didn’t have an online reservation, I also had millions of questions, rental inquiries and made the poor man make multiple hypothetical rental agreements to see how I can get the least pricey long-​term deal.
It is so nice to meet nice friendly staff, and who actually know what they are doing.
P.S: it’s bonus that they are open on Saturdays — as I have learned over the week — nothing is open in Detroit on the weekends.

Fast, super friendly and helpful. Got me hooked up in a cheap rental car on the spot, no messing around with reserving it ahead of time. Turned out I needed it for a couple more days than what I reserved it for, I just called up and they made the change within a couple minutes over the phone, no fuss. The car I got was just what I wanted — small, economy, clean, ran well. It sucked having my real car in the shop for a week, but this Enterprise made the whole situation just a little easier.