Hertz Rent A Car

Worst place in detroit to rent poor selection of cars never get car you reserved, they give you a lower grade car for same price. Stay Away!

Decent Hertz

This was the worst rental experience I have ever had.
Booked a vehicle one month ahead, rang the day before to ensure vehicle and pickup time. The vehicle size we required was not available when we arrived and staff were not particularly helpful in securing a replacement.
We waited three hours in the office to get a smaller vehicle.
I think the staff are a little overwhelmed if there is any increased work load.
This experience had me seriously considering my use of the Hertz network in the future.
Hertz had fine helpful staff in Poughkeepsie NY which restored some of my faith a few days later.

I had a great experience renting a car at this location. Everyone I encountered, both in person and over the phone, was friendly and helpful. The vehicle I was promised with my online reservation was available at the time promised. It was clean smelling, in good condition, and full of fuel. I called to extend my reservation for one day with no issues at all. The waiting area was comfortable enough while I waited for a ride. I will definitely consider this Hertz location for my future car rental needs.

I received an email from Hertz at the Marriott in the Renaissance Center, Detroit, Michigan, stating my car was reserved for 9:00 am. When I arrived their office was closed! There was a sign to call a number, which I did. They directed me to this Hertz location about a mile down the street, and said, «Can you catch a cab?» I’m supposed to pay to go to another rental outlet because the one that confirmed my reservation wasn’t even open? I had a ride, so we drove to this Hertz only to be told there was no car available, one was on its way, but they didn’t know when it would show up (One woman there also waiting for a reserved «no show» car asked them why they told her on the phone that the car was available, and the response was, «We’re supposed to say that.» It’s now 10:30 am. I called an 800 number to Hertz and demanded they find me a car at another nearby rental outlet. After being on hold too long, they found me a car in Ferndale, Michigan. The sales person there was very personable and efficient. I got a good car and was on my way back to New York — 2 ½ hours late, not getting home til after midnight! I’m trying to get some kind of compensation for this — callling puts me on hold forever and they are not responding to my emails. I will continue to press them. I strongly recommend you avoid Hertz when renting a car!

the Location from hell. the agents are mean,
the cars all smell like cigarette smoke and the
front of the building is under constant work so there
is no parking if you are getting dropped off there.
best to go to the location at Metro Airport.
Avoid this location unless you are looking to fight
with each person who works there. Regardless of
how nice you are — they will make you go off.