Chase Bank

Chase SUCKS! They allowed a charge to go through on an expired card and the only way to start a fraud case is to cancel current card because visa gave them my new cc number.
In this day and age where we use cc to pay for everything including bills it is such an inconvenience to go and up-​date all of our accounts. I did swear a ton when I first called because I had been transferred three times & Rayna was going to transfer me again that’s when I lost it! Rayna at that point hung up on me. I went to this branch talked to Samuel who said he was s specialist he certainly was not a specialist in problem solving.

As a small business owner I’m very disappointed with this bank. They removed the drive up service which I used regularly, then when I proceeded to go inside I found they’ve replaced all but two teller stations with ATMs. Those two tellers are both busy, I’ve been waiting ten minutes and I’m still in line. One guy seems to be exchanging a bunch of coins for bills and the other is doing God knows what. Either way there should either be a business line or more tellers. It’s very disappointing as this was my main bank and I will have to leave a little earlier so I can wait in line for one of their 2 total tellers. Will definitely be seeking alternatives once I get out of here.

I should have read the reviews before I went. Horrible service. Had to wait nearly a half an hour to change the pin on my debit card, which takes all of a minute. The guy waiting head of me flat out left because he was waiting so long to talk to a banker.
They clearly need additional staff or a better solution for people who have quick banking needs. The WORST.

This branch is the worst. Went on a Friday to cash a paycheck and was told they had no $ 50s or $ 100s because it’s Friday and they were very busy. Hello!!! People have been getting paid on Fridays for at least the last century! The bank is supposed to be where the money is — Why aren’t they prepared?
Also, the single drive-​thru ATM is constantly under repair (or being filled?) with armored van and techie present, yapping away on his cell-​phone, especially in the early evening hours between 7 – 8 Has happened way too many times. Shouldn’t these repair/​refill people vary their hours? Anyone casing the joint would know the best time for a stick-​up…
Find a bank that doesn’t take their customers for granted.

Just opened this week and still has that new car smell.
I came here after looking for the Chase location that Google maps told me was about 2 miles up the road, that I discovered only after about 10-​Michigan left turns, that was actually across the street from this brand new freestanding location, but located within a Dominick’s and like many things I’ve searched for along Lee street, is hidden from plain site due to an obstruction from another newly-​built building in the middle of a strip mall parking lot.
But that’s neither here nor there — the point is, I found this Chase and was in dire need of cash so I could be well-​prepared for the tipping situation after the mani/​pedi I was about to treat myself to since I’d busted like 3 of my nails doing spring cleaning bullsh*t and hauling heavy sh*t the whole prior week.
So I didn’t get any further than the front lobby, as I only needed the ATM, but I can still report on that, as it’s a newer ATM and unlike any I’d ever used at a Chase branch before. The screen is a double the size (height-​wise) of the old ATMs, which is nice for people who can’t see very well, but also really nice for anyone standing behind you in line, around you, walking by, etc, because they can see everything you’re doing on the screen. How much is or isn’t in your accounts, how much cash you’re taking out, etc. Not the safest, but I’ll likely not find myself in this area outside of regular business hours so it’s maybe not such a big deal, but just a word to the wise.
One nice thing about the new ATMs is that you can get your withdrawal amount in monetary denominations other than a $ 20 spot. Sure, it requires a bit of math and took me about 5 times as long to finish my transaction, but I was able to leave with not only a $ 20, but $ 1 and $ 5 bills (perfect denominations for nail-​job tipping) and also had the option of a $ 100 bill, but it’s gonna take me a while to save up for that amount to be withdrawn. Just kidding. maybe. Sort of. Whatever.