Glass Doctor of Seattle & Tacoma

Words cannot describe the experience I had here. It was horrible. Terrible. The worst. I can’t believe this place is still open.
The project was straightforward– I just wanted to replace some windows in my house and had paid for everything in advance. It took literally MONTHS for someone to finally come out and when someone did, he only did one window. No explanation as to why the other windows weren’t installed or when he would come out again. I think there is a serious communication problem within the office. Now, I don’t know if it was the installation or the product itself, but that one window broke that night. When I called for a refund, I could immediately tell the owner wasn’t going to be patient and understanding. His voice escalated very quickly and he yelled at me for being a bad customer. I ended up having to go with another company to get my windows done. Do not go to this place.

My initial call started out with a super scripted empathetic statement (red flag 1) about how horrible it is to have a window broken. That was quickly follow up with the person stating their company is rated at 5 Starts on Google! (Red flag 2) Basic questions were asked and I was told a dispatcher would call me with a time frame and date of when I would get an estimate.
My appointment time frame was an arrival between Noon and 3pm. I was told I’d get a phone call prior to the persons arrival with an ETA for when they’d arrive in that 3 hr window. I got a call at 3:08pm (red flag 3) stating they were about a 20 min drive away. This would have put them here at 3:30pm; more like a cable install appoint rather than home repair.
I cancelled the service and won’t be using them as there are too many red flags along with already poor reviews.

Very courteous and professional technician. Work was done as promised.

Disorganized. They never showed up at the scheduled time to give me a bid and never called to let me know they weren’t coming. When I called them to see what was going on they said they had to fire the person who was giving the bid. So I rescheduled and they didn’t show up AGAIN! When I called to see what was going on they said there was a glitch in their system and could I be available the next day. Methinks not.

Customer Service is a zero. I first spoke with Ronda over the phone to schedule my appointment. She didn’t give me the option to bring my vehicle in to have windshield replaced and scheduled my repair for 3 days out. I wasn’t happy about the long wait but decided to wait since they were coming to me. The technician who showed up says he needs to verify something on my vehicle and opens the door looks at my vin sticker and tells me he can’t repair my windshield. He advised me their was 2 different body styles that year and they have the wrong windshield. He proceeded to tell me that he probably wouldn’t make it back today because he had two other appointments. I advised that other appointments weren’t my issue and I understand mistakes happen but I really needed my glass repaired today. He advised me that the windshield could be up in Everett, WA and he wasn’t going up today to get it. Some additional banter took place and he said he would call the office and let them know what’s going on, and simply left. No resolution other than basically nothing I can do so bye!!! I called in to explain the situation and again spoke with Ronda and she responded with I’m sorry. Her resolution was for me to waste more of my time and come to them in the morning to have it done (which I should’ve been offered in the first place). I politely declined and said I would take my business elsewhere. She wasn’t concerned.

This was the absolute worst service I have ever experienced — DO NOT USE GLASS DOCTOR. The Seattle-​Tacoma office has serious issues with scheduling, internal communication, and their office staff. I do not believe the office is actually open during the hours posted online because it would take hours to get in touch with someone. Below is the situation I dealt with:
I called on a Tuesday to request service to fix a broken single-​pane window in my house. I was told someone would come fix it Wednesday between 10−1pm. After leaving work to get home for the 10−1pm window, I get a call at 10:30am that they have to reschedule me for Thursday because they over-​booked due to a wind storm that happened Tues night (AFTER I had called and requested service). On Thursday, barely making the 1pm window, and after not reaching anyone at the dispatch office to get an update, a guy shows up to give an estimate. He explains they are overbooked for Friday but someone can come first thing on Saturday to fix it (he said some where around 10am).
After waiting until 1:30pm on Saturday and numerous calls trying to reach the dispatch office, I get a call that I was never put on the schedule for Saturday and they are again «over booked» and can’t fix it until Monday. I was promised I was put on the schedule to be first on Monday morning. I call Monday when the office apparently opens at 8am and finally get through to someone at 10am. And AGAIN, I was never put on the schedule. Daniel (the man working in the office) promised I would be on the schedule for Tues morning between 9−11am.
At 10:45am on Tuesday, I get a call that they are going to have to reschedule me for the following week. Tuesday was a week after my initial call to request service. I explained my situation and after a lot of confusion (they didn’t even know I had an estimate done, ect.) said they would come between 1−3pm on Tuesday. After four reschedules they were actually able to make this timeframe. There were some apologies here and there, but no suggestion to give a discount of any sort. This type of service is completely uncalled for and I highly recommend you do not use Glass Doctor Seattle location.

We had to replace Two windshields last week. I shopped for the best prices and wound up choosing Glass Doctor. Best prices and terrific service from «Israel» who installed both windshields at my workplace. Just a shout out for old fashioned good service and best prices. Thank you!

We got a quote to replace our windshield and the morning of the appointment they called and told us the price was going to be almost double!!! What a rip off. We ended up getting it replaced the same day by someone else.

I own an auto repair shop and on several occasions we have needed windshields replaced. Glass Doctor is quick and affordable. It was nice to have them come to me, be on budget and perform quality work. I wouldn’t hesitate to recommend them to my family and friends and will use them in the future for any glass needs.
Ryan

I had the windshield on my wife’s 92 BMW 525i, they came to us and did the job In a clean professional manner and they detailed the dash while the windshield was out. Thanks glass doctor!

This is a great team! I was burglarized and called the Glass Doctor at 5:30 at night. It took about 2 hours, but one of their specialists arrived at my home and was very professional and empathetic. Tony was superb and obviously took genuine pride in his work. It took several hours, but he actually fabricated a new front door jamb for me on the spot! Ultimately, I cannot imagine better batch of lemonade out of these lemons.

Called Glass Doctor after searching for «windshield replacement Seattle» on Google. The Glass Doctors site has telephone numbers for many regional Puget Sound area locations so I called the one for Seattle and spoke with Tracy.
I indicated I wanted a quote for two cars, one using a comprehensive insurance policy with $ 100 deduct. and one as a cash price since the 2^nd car doesn’t have comprehensive.
Naturally I asked if there could be a discount for doing two cars at the same time. No such luck.
Tracy seem annoyed with my call and the few questions I had about the service but I continued booking my appointment for the car with insurance figuring she was just having a bad day.
After booking the appointment, I requested a quote for the cash windshield. She quoted $ 352. This was $ 116.00 MORE than the website quote (
) from the SAME company. She basically said the quote from the website may be misleading. When pressed to explain why the online quote is so much less than her quote, she got huffy and rude.
At that point, I had her cancel both transactions and Glass Doctors lost the opportunity to replace two windshields.
Terrible customer service starting out with a quote! Misleading pricing on the website. I would hate to have a customer service issue with my glass post installation. Not going to happen.

I just had a very large window pane replaced by Glass Doctors and I am a happy customer. The installers, Mike and Brandon were terrific. They were very courteous, professional and efficient. I would highly recommend Glass Doctors to anybody needing window or pane replacement. I will call them again if I need any window repairs.

Our new windows are so beautiful and they’ve made a huge difference in the warmth & the noise level (from outside) in our home. The installers were very friendly & professional and they finished our townhouse in just 2 days. Thank you, Glass Doctor!

As one of their clients, I’d expect a phone call or an email back after 5 attempts to get a hold of their Accounting Manager, Jared Johnson. After not ever contacting me, I finally got ahold of him today, asked about two invoices and he said he can’t say whether or not he called me back and «he’s talking to me now, so what’s the issue?».
I then talked to his manager and he basically was a prick of all sorts and told me that it’s not his obligation to call me and he’s done with the conversation and there is nothing he can do to help me and that the bill is owed.
I literally do not know how they obtain their business with the idiots they have working there.
We most definitely won’t be dealing with them again.

Friendly and professional. Quoted about $ 80 under the competitor’s prices including a free warranty for future damage. Came out to my house and quickly replaced my car windshield. Would recommend!

I had a glass doctor rep come out to give me an estimate on a large window at my home that was broken. They quoted me $ 618 and I gave them my cc for a $ 300 deposit. I ended up getting a much lower quote (of $ 270) and called the estimator back within 2 hours of his visit. I told him I’d like to cancel the order and he said, «No problem, I’m not even back to the shop yet so I just won’t even turn it in.» They charged my cc $ 300 and are refusing to give me a refund even though I did not receive products or services from this company. The general manager was also extremely rude and unprofessional.

The priice of a windshield was 200.00 less than the competitors. They were on time, professional, and did a great job.

After someone decided they wanted to punch out my back window, I spent a few days researching auto repair glass companies in the Seattle Area. Getting quotes back for almost $ 400 left me hoping there would be a lower price somewhere else. Finally, I found the website for Glass Doctor of Seattle and Tacoma and called to get a quote. The woman on the phone came back with a price of $ 275, with installation, and I was sold. I made the appointment and the next day the repair man came to my work and replaced the glass in less than an hour and a half. He cleaned up all of the mess from the broken glass and was definitely knew what he was doing. He advised me of all of the do’s and don’ts with a new window and it looks like nothing ever happened.
I would definitely use their services again in the future. Best quality and service for the money.

I called Glass Doctor to have their mobile guy came over to my place to fix my passenger glass scratch for my Infiniti G37. The person named CJXXX came and after 40 minutes, I received a call from him. He said:“sorry, your car’s window doesn’t go up. I didn’t do anything but I am fixing it.”
Worse, I discovered that he has scratched my car’s inner door panel badly because he took it off and worked it on the ground without any buffer or foam. Due to the direct contact with the rock chips and debris, more than 5 scratches I found on the panel. Should I be happy? I was mad and questioned the way he handled things. Guess what he reply:” I have done things my way for the last 15 years and if you are not happy, I can leave now.” I was speechless.
After 30 minutes, another of their mobile guy came. Together, they still couldn’t figure it out why the power window on the passenger side failed. They came to a conclusion that my car’s window motor failed on its own and they are not liable for that. Eventually, they reassemble my car’s door panel and left.
Obviously, I can’t use my car with one window opened all time. I brought my car to Infiniti of Kirkland the next day. Their service manager reset my car’s window and point out that the scratch on my glass was on the tint. I just need to re-​tint the glass. Why replace the glass per «Glass Doctor»???
Lack of training, low morale, lack of knowledge on new technology, horrible manner (that specific mobile guy I assume), I have experienced all. I took all the photos and will keep fighting for my right to have them paid for my panel damages.