U-Haul at Alameda Ave

After Budget screwed us by breaking our confirmed reservation, this U-​Haul location really came through with exactly the truck we needed. Even though it was short notice, Benjamin walked us through the rental process and got us on our way in a friendly manner. The return process was painless as well, even though we showed up right at closing time.

A well deserved reputation of terrible customer service. I was the only customer in the building when I walked up to the service counter. The U-​Haul employee, Rob Ledger, did not acknowledge my presence — I was standing right in front of him — after several moments I ventured a friendly «hello» and got a «hi» in return. He never looked up, just kept on counting the money in his till, drawer after drawer, coin after coin, bill after bill. I recognize counting is probably a very difficult task for Rob, but an «I’ll be right with you» or something of that nature would not have taken too much effort. I stood there for what seemed like an eternity before I walked out and took my business to the U-​Haul dealer at 830 Wadsworth in Lakewood. Don’t reward bad customer service with your business, take your money to a U-​Haul dealer with a team that looks and acts like professionals and has the ratings to back it up.

This place is full of rude, unfriendly, worthless lazy employees. Save your money and your time and go somewhere else. Completely unhelpful employees.

Do what you can to avoid this location. I was sent around and around. To start off with they kept confirming my appointment for different times. This should’ve been my first sign.
When I got there [at 7am] the girl at the front desk was nice, but unfortunately had no answers to any of my questions. I had already paid and was just asking when my car would be ready. After finding someone else, they had instructed me the hitch installment would take 3 – 4 hours. I said great, I will call before my lunch break just in case and make sure it will be ready.
I called around 10:30 and a lady answered and said my car would be ready by 11, perfect for me to pick up on my lunch. When I arrived that was not the case. They instructed me it would be another hour. Trying not to get upset I accepted that I would just be a little late for work and deal with it. 12:30 rolls around and the car still wasnt ready. 5.5 hours from when I dropped it off.
Luckily my girlfriend had her car there and I was able to take hers back to work while she waited for it to be ready.
These people clearly had no care that we were missing work or had been waiting for over 6 hours for a simple install. I will never go to this location again solely for the lack of caring, not to mention the misinformation.
Consider yourself lucky and learn from my mistakes. Visit another Uhaul location.
Z

Chose uhaul because it was cheapest option. Plan was for me to hire movers to load truck and then I would drive it to out of state destination. Booking was easy however went down hill the day before scheduled move. I was supposed to pick up at this location at 7am tomorrow morning. Received email showing change in reservation this morning and they no longer have truck available due to overbooking. Called regional office who was disrespectful and could only move me to different location with 9am pick up time. Very frustrated I was only told 24 hours in advance when I confirmed my reservation Monday morning. I have movers scheduled to load truck at 730 who require 48 hrs cancellation notice or $ 100 fee. Thanks uhaul for the inconvenience and costing me $ 100 in cancellation fees. I’m also now unable to schedule movers on such short notice. Very frustrated and annoyed. I will be using competitor in future.

Great box options and moving supplies! They even have a place where you can bring your used boxes for someone else to take for free (or score used boxes for free). The prices are cheaper than Walmart/​Amazon, etc. too. The staff is a little scarce, but very nice and helpful.

WORST U HAUL ever. After you go in to settle up with them, they’ll charge your credit card hundreds more without contacting you. Then, Manager Ponzi will be rude to you when you ask why they think that’s acceptable, and blame you. Then he’ll start making up reasons that it was okay to charge you more without contacting you.
Go somewhere else!

I always regret using Uhaul and keep going back for some reason. Today I decided to get a hitch installed. I show up and the employee says the hitch was bent and needed to go get another at a different location. He said «it will take me a couple minutes to get it.»
I leave to walk around the neighborhood and come back 30 minutes later and the employee is still gone. I decided to leave because my gut told me my experience would only going to get worse.
I will get the hitch installed somewhere else, but I really wish there were other options for renting trailers.

Have been waiting in line for quiet some time now. They seem extremely understaffed, if I hadn’t already made a reservation I would be somewhere else.

Got a hitch here for my jeep. Great customer service. Fast, affordable, and friendly. Wouldn’t waste my time with any other location or the dealers.

U-​haul has a pretty terrible customer service structure. After 10+ times of attempting to get a hold of this particular location after noticing an error in my bill, I have still been unsuccessful. Every time I call I am connected with a customer service center, who are in turn unable to connect me with this particular location. They can only leave a message, which I did but it was not returned.
The issue in question was only for $ 7.50, and I will not get into the particulars — but after all my attempts to get it fixed I have just decided to give up. I really wanted them to fix it so I could give them a better review, but to no avail.
In addition to this they did not have my reservation on file when I walked in… luckily there were trucks available anyway. I’ll definitely not be back here.

excellent folks who know how to earn and keep a customer! rented several trucks from here, always smooth fast checkout. filled 100’s of propane bottles here and they remember me and treat me really well.

OK, I rent a LOT of trucks and trailers for my company. sometimes multiple rentals from different locations in a week’s work. Mike, the manager at this U-​haul branch is AWESOME! He is friendly, knowledgeable, and knows his products. He keeps his fleet exceptionally well maintained, and I have never had issue with performance. He has a great staff, Tony is a hard worker, and Cory is soo helpful. They do a lot a volume and even when they have had tough customers to please, who were probably wrong, bordering on out-​right dishonest, the Staff here doesn’t lose the professionalism Uhaul is known for, handling each person and case with an open ear and mind. Great Job, Folks!
In summary; We all have to move things sometimes and if you have a choice, use this location for any truck, trailer and hitch work you need done. Use them for your next move and it won’t suck so bad I promise!