U-Haul Moving & Storage at Mile High Station

My unit was robbed and Uhaul chose to give me the run around and by the time I had finished jumping through all of their hoops with filing police reports etc. in order to gain access to the video surveillance was told it was too late to access the video because they only keep it for 10 days. Hmmm, maybe if you store your things with them they will actually be there when you go back for them.

My experience with this UHaul dealer was easy and efficient. They called Friday afternoon prior to my Saturday reservation to confirm and offer me the option of picking up Friday night at no additional charge. He said it was to save me from waiting in a long line Sat. morning, which was much appreciated. I picked up in under 10 minutes and the truck was clean and in great working condition. The return process is similar to a rental car return — a quick inspection check, gas check and I was printed a receipt from the attendant’s PDA.
Hopefully I don’t have to move for a while, but if I do, I would be happy to rent from this store again.

Moved daughter from NE Indiana to Denver and when we arrived her car needed service and since the trailer was attached to our vehicle we did not have a way to go see the sights. This location allowed us to keep the trailer on their site for two days so we could travel around before we had to leave. Very professional staff.

This place loses a star simply because of the «U-​haul» name. Corporate is terrible. Nobody at corporate seems to know anything and despite an assurance that customer service would call me back, all I got was a sales call. When I told them I had left a message for customer service, they said they couldn’t help. This branch however is great!! Used them several times and they are helpful and always help me find the best rates. Just go down in person to make reservations and you’ll get the awesome customer service.

This review is purely in regards to customer service as we only my returned our u-​haul at this location. It was a crap day to begin with since it had been raining all day and you would think employees who are required to be outside to deal with orders would be in a bad mood, but this was not the case. The four men who helped us were beyond nice. We had forgotten to load up the dolly and they allowed us to run back to the apartment to get it without any additional charge (surprising since we were already returning our truck late). Great customer service and heaven forbid if we have to move again anytime soon, we will be using this location.

If I could give this place (722 061) and the Thornton Service Center negative stars, I would. As loyal storage until customers for almost three years, using UHaul trucks and stuff for our previous moving experiences, I’ll admit, I am sort of shocked at such unethical, dysfunctional business practices. Working with UHaul has been an utter nightmare complete with unprofessional accusations on their part, putting us several days behind on our big moving trip, condescending tones, and having us pay out of pocket costs for the extra expenses, and not offering reimbursement for their crummy product, and really really poor customer service.
We rented a truck in Downtown Denver at the Colfax store, and after driving it for about 15 miles it broke down on the side of the road. No gas, breaks, or steering. Just an E-​brake separating us between 75 mph traffic and a road pull-​off. It was our first time driving the truck since we procured it, after packing it up with our stuff. When UHaul sent a mechanic to fix the truck, he couldn’t. After an hour or so with him trying to fix it, they eventually decided we needed to bring it to the service center in Thornton, CO. We did and we waited, and waited, and waited. Luckily we were close enough to relatives that we didn’t need to have accommodations for the evening and night. They told us to return in the morning around 9 or so. The next morning we returned to the Service Center, bright and early, ready to start the trip and it still wasn’t ready. So we waited some more. It was finished and running within a couple of hours. I hope I never have to see that nasty picnic table we were stuck at ever again. We began to leave the state, and about 2 and ½ hours outside of Denver the truck completely shut off and broke down again. In a construction zone. This time, we called the service center directly, and they wanted us to bring the truck back to Thornton. BACK TO WHERE WE JUST CAME FROM? We had been nice and patient up until then, realizing that we were only two days behind on our big trip. The manager realized how dumb and inconvenient this sounded and found a local U-​Haul rental location and got us signed up to move trucks, but it would be to a bigger truck (no extra charge, except our extra fuel costs for a bigger vehicle.) They had to send movers from Denver to Ft. Morgan, CO to move our stuff. In process, they broke a bookshelf and a couple of precious heirlooms from family members. They took our two days of hard work (packing everything perfectly) and tossed it all into the bigger, less-​securely packed truck.
When we finally got going, we realized we would never make it to our friend’s house, so we called UHaul to get help paying for the hotel. They put us up in a Travelodge next to a prison, which was being remodeled. Like, was literally under construction. So we asked to be moved and have a reservation in Nebraska. Got to the hotel, no reservation had been made. The only room available was a smoking room. It was 10 p.m. and at that point we resigned ourselves to whatever was available. (Besides the UHaul point) we woke up the next morning with ewww… BEDBUGS! Gross. We booked it out of there.
Given that it took us two days longer than it should have, that they were rude on the phone several times, didn’t communicate effectively, and later told us that E-​85 gas had been in the gas tank, which they accused us of doing when we hadn’t even driven the truck anywhere yet, was really demeaning and accusatorial. We didn’t put it there. why would we want to prolong our trip, put our stuff in jeopardy, and simply not follow the clearly laid-​out directions? We wouldn’t, that would be irrational. Whereas, it is much more likely that the person who used it before us, wanted to save some money and filled it with the cheap stuff to save a few bucks. Although they offered a small refund, it just does not seem adequate for the ordeal that we were put through and the fact that we spent around $ 1700 just for the truck (which broke down twice) and UHaul isn’t willing to negotiate a reasonable refund price. I just want to run and shout, «Use Penske. Use Budget. Use any business but UHaul.» Although we met some nice folks along the way, by and large the folks at UHaul have been unhelpful, rude, demeaning, and completely not understanding or accommodating, which sucks when we have been loyal customers and were planning to continue to be so.

It doesn’t deserve even one star. I called ahead to see if they could fill the propane tank on my 30′ motorhome. They said «no problem» so I took it over there.
Well, the yard clerk said he would help guide me in since it was going to take a little «backing and filling». Well, he wasn’t paying attention to the back of the motorhome and managed to have me scrape up against a parked trailer. It left quite a dent on the side of my rig.
After he finally directed me in close enough to fill the tank, he couldn’t figure out how to attach the hose. The manager came out, managed to connect the hose and proceed to start to fill the tank. However, he stopped the filling process before the tank was full. Talk about total incompetence.
I could never recommend this place to even my worst enemy. Stay away at all costs!!!

Just bought boxes and moving supplies so I can’t comment on the rentals or storage but was blown away with their customer service! Much better than the location on Wadsworth! Very helpful and friendly. I had to go back several times for more boxes and supplies and every visit was the same experience. Impressive!

Very quick, efficient, and straight-​forward experience. Rented a 10ft. moving truck for 1 day. Called ahead to reserve. No typical tricks or franchise scams. Well-​done and easy rental!

This is a pretty typical U-​Haul location, although, a bit larger than others I’ve been to. This location, as well as others, has a large selection of accessories to get you moving: boxes, tape, dollies and the like. They have a very large selection of trucks here and I’m sure you could probably snag one even without a reservation. The staff is very friendly, helpful, and most importantly, patient. Patience goes a long way when dealing with people who are under the stresses of moving. They keep a smile on their faces and get you checked in and out quickly. There’s not much more you could ask for from a U-​Haul location.

STAY FAR, FAR AWAY FROM THIS LOCATION! And from UHaul corporation in general. My Cadillac Escalade SUV sustained several hundred dollars in damage by a hitch that was improperly hooked up by an incompetent worker. From the beginning, it was foreboding: longer than acceptable wait time, loud bad metal rock blaring in the background, understaffed by a bunch of kids who looked like they were rejected from the cast of «Reality Bites» for being too aloof and grungy. Except this isn’t 1994 and a movie, but my real life where I expect professionalism and attention to detail for services that I pay for. After a long, long wait, this guy hitches up a automobile trailer to my car with a hitch that I bought at the same location. It’s their product so they should know how to install it correctly, right? Wrong. Unknown to me, I proceed to drive this unstable thing an hour and a half to the small mountain town where my brother-in-law’s car had broken down. Little did I know that if I had swerved or hit a pothole on the two lane road, the trailer could have flown off the back of my truck. But back to what actually happened. My husband, brother-​in-​law and I load my brother in-law-‘s broken down car onto the trailer, only for the trailer arm to ceremoniously DETACH from the hitch and slam directly into the back of my SUV, creating a huge arch of scratched metal and a deep, wide, monstrous dent. After closely inspecting the hitch apparatus, my brother-​in-​law and husband (both double engineering grads from a prestigious East coast university so no dummies) determined that the hitch had never been properly installed in the first place. The «ball» part of the hitch had never been properly engaged into the «socket» part on the trailer. The «ball» part was perfectly shiny and unscratched on the bottom half, but the top half was scratched up. This means that somehow, the hitch was never completely hooked up into the socket of the trailer. It had somehow held temporarily with the length of chains strapped around both the hitch and the arm of the trailer, but it was bound to fail when the cargo was loaded. Fast forward: UHaul refused to take any responsibility for the improper installation. They admitted the faulty initial installation, but basically shrugged it off, and said we should have inspected it ourselves before we loaded up the car. Indeed from a cursory inspection, it looked okay to me at the time. Of course I am a mom in everyday life, so how am I supposed to know for sure if the thing is properly hitched up? It’s not like I am looking at these things all the time. I thought that it was their job to make sure it was hooked up properly BEFORE I drive off their lot. That’s what I paid THEM to do; that’s their job. After much hassling, the manager at this location finally issued a $ 100 UHaul gift certificate, which is completely useless to me, because I’ll certainly never in a hundred million years use UHaul again.

I called to ask for directions to drop off a trailer. It was after business drop-​off hours, and I assumed that I was going to have to lift off the trailer from my truck myself. But about 15 seconds after I pulled up (which was after actual business hours at this point) and backed the trailer in, one of the guys walked over to me. He figured I may be coming alone and waited for me to show up, and his words were that I had probably been moving all day and I shouldn’t have to do any more work. Then he got the 6×12 off and I didn’t have to lift a finger. Totally didn’t expect that, but definitely more than appreciated it.

The whole «Yay! I’m a fan!» doesn’t apply 100% for me here. I mean, who likes packing and moving? To me, it stacks right up there with doing your taxes and getting the car worked on. So, it can only be so good, even at its very best.
I only moved about a mile from my previous apartment, so it actually took me longer to drive out to pick up the truck than my trips between my old and new place. A tip for people who are having trouble finding this location on «Lower Colfax» (even GPS won’t help you, I promise) — take 13^th street down under I-​25, hang a right on Zuni and you’re golden.
In terms of customer service, my experience was okay. I was the only person in the store when I arrived, and heard a voice call out from the back room that they would be with me in a minute, so I passed the time chatting with a friend. Once they came out the process went rather quickly, but the man taking care of my rental told me that I would need to remind the person in the lot to pack my dolly and moving pads «because he forgets.» Good to know!
I find it a bit entertaining that they heavily advertise the $ 19.95 in town move because I’ve never, ever, ever, ever, ever, ever, ever had it end up being that cheap — obviously you pay for mileage, and they try to tack on 50 bajillion things to your order that you don’t always need. My $ 19.95 ended up being upwards of $ 60, including renting a dolly and furniture pads, which isn’t awful in the grand scheme of things but still.
Anyhow, the move is done, the truck was fine, service was fine, and hopefully I won’t have to do that again anytime soon. :)

From the moment I walked in, the energy in this place was just BLEH!!! The GM himself must have been having a craptastic day ‘casue he was in & out of his crappy mood the whole time I was there. I had rented a truck in SF to make my move to Denver & even though SF was SLAMMED busy when I picked up the truck, I still received WAY better service. The whole time I was there I was the ONLY customer there and it was just unpleasant. Not like awful, just unpleasant. The GM himself was tending to me and he was just NOT wanting to be there or something. Just gonna keep the storage unit just because it came with the truck. But never again!

I have yet to rent a truck/​trailer from UHaul, but have visited this location a number of times for moving supplies and propane tank refills. While the staff is helpful, I can not fathom them working any more slowly or my visits taking any longer. I have yet to spend less than an hour per trip at this UHaul. It is also worth noting that the UHaul is tough to find and I end up driving all around the industrial area before I stumble across it.

These guys are the WORST. We need to rent a trailer about three or four times a year and we’ve never had a good experience at this location. Most recently, we walked in to the physical location at 2000 W Colfax to make a reservation (assuming logically that we’d pick it up there– LIKE WE HAVE EVERY OTHER TIME). We received a call this morning saying that our reservation was ready– IN AURORA. seriously? We will never ever use this location again– each time the staff has been rude, made some excuse for why they don’t have what we need, and generally treated us horribly.
I know Uhaul is the only option for those of us looking for short term trailer, but we’re definitely on the hunt for abetter location. Or if anyone knows someone who wants to rent out their trailer to a very polite band who will take great care of it, get in touch!