The UPS Store

Usually you get an ok service at the places
But today it was great abeni hopefully I spelled her name right she was a great help and knowledgeable of staples process and products which I appreciated very much
She offered great customer service and the manager as well

Visited this location on ¹²⁄₂₁ to send out my parents Christmas presents. According to the tracking a week later, the box is still in the store. When I called this morning to find out what was going on, spoke with a Jessica who identified herself as the manager. She was rude and aggressive. She told me the box was not in the store (she never asked for the tracking number), but that I could come in and check out video footage? Of what? I have a receipt. She asked what time I was there, and what I was wearing?! It was a week ago! Why does it matter what I was wearing?! Where the heck are my parents Christmas presents?! Will be following up in person tomorrow with the owner.
I’ve been to this store before, staff has always been super nice. This Jessica has zero customer service skills and should not be called a manager! We’ll see if my elderly parents ever receive their presents.

Owner was multitasking with managing her people. Guy wanted to sell me a box for what I had. She said sell him a bag. Saved me money and I was out of there quickly. Was a great experience since most of these places are run poorly. Keep up the good work.

Friendly and super helpful-​all the time! If you have an issue, they are very flexible and willing to work with you. Highly recommend. I use their services for my work and personal.

Great staff at this location. I’m sad to be moving to another part of town. These guys are great!

Got a fragile thing to pack
Can I put it in my sack?
Bubble wrap’ll do the trick.
A roll right here I’ll pick!
Five dolla for the stuff.
Seems pricey but I won’t huff.
Then they offered some for free!
Great service, wow! yippee!

I always feel weird when reviewing a big chain store and typically I just won’t do it, but I can honestly say I’ve never had a bad experience when I ship at this location. I’ve been in maybe 5 or 6 times within a year and they all already know my name.
I literally bring items in and just say «I have no clue what I’m doing, so can you just ship this stuff?» They always laugh and box it up right in front of me and the package is on its way.
These guys are awesomely friendly and are super patient. I don’t know what kind of customer service training they’re getting, but USPS and FedEx could learn a thing or two from the employees of the store. Kudos guys!

Excellent mail and shipping services.
I’ve been getting my mail at this store for several years. Staff is helpful and friendly, and the franchise owner, Dawn, is a really nice person who cares about her customers.
They will pack odd-​size items for you and their shipping services are always very reliable and cost effective. Keep up the good work, Dawn and the rest of you!

I guess I could give them 5 stars but really it is just your generic UPS store. Plenty of parking this afternoon even with Snooze doing a brisk business. Staff were younger but friendly and seemed competent. I was in getting my new Will notarized and witnessed — easy peasy. In and out in five minutes and I’ll feel better leaving an updated document as I head out to Mexico this winter. Not planning on not returning but you never know — those buses in Puerto Vallarta are a menace. You really have to look both ways before venturing into the street or you’re roadkill.

Very helpful employees, was in and out in a flash. They even warned me about a certain cable companies lack of acknowledging receipt of packages. They told me to keep my receipt somewhere safe.
–1 star for parking, but what can you do with Trader Joe’s right down the street?

Every time I ship from this location, I have a great experience! Denisa helped me save $ 34 on sending package, because she is a *wizard* with a box cutter — she reduced the size and weight of my shipment, all in record time, and saved me time, money, and hassle in the process. And she was personal and fun all throughout.

I dropped off two different items to be shipped, simple. I get a call the next day from one of the recipients that her card read the wrong name. It seems in the time it took me to pay for my transaction and the items to be shipped they were completely messed up. I call the store that evening and someone tells me they will send call numbers and will fix everything; nothing has happened, nothing has been done and the girl who opened this gift got the «lesser» of the gifts and gets to see it. I still do not have a call or an answer and will never use this store or it’s services. There are far too many stores like USPS and FEDEX that will make sure your packages go to the correct drop location. I as well as my two friends are still in limbo as to what is going on with their gifts; what an experience. NEVER AGAIN.
*the items were gifts going to Denver and Castle Rock, I would assume the charges would be taken care of for the embarrassment and it was not the employee who took the packages.

Great store. I have been getting my mail there for over 10 years. Dawn took over the store several years ago and the service has gotten even better. They accept mail from any carrier unlike USPS. 24 hour access for box items. Staff is always great to me. Most have bothered to know my name and greet me every time I enter the store.. If I have a package too large to fit in my box they hold it in back and when I demonstrate my package note they take the 5 seconds while waiting on a customer to fill out a form or something. Multitasking at its best. Never see that at the post office.
When busy they really hustle to get customers take care of. A very different experience from the post office. Lines are no where nears as bad as the post office. If you value your time this is a great place to ship from.
They also do notary, fax, and copy services. They are willing to ship and package just about anything. I have seen motorcycles shipped there. Good hours of operation and are even open Sunday (beat that post office). A+

Sick.
Walked in and out in 15 seconds. Bro took my package, printed my receipt and I was out the door!
Dank.

Never thought I would write a review on a UPS store but the service here is amazing. They are always super friendly and helpful! I have stopped into a couple of other UPS stores here and there for various things and have never had service as good as here — I’ve never had ANY retail service that is so helpful, come to think of it. I am going to ship packages via UPS from now on since going to the post office is a hassle and they can actually also ship via US mail here anyway. Go to this store.

This is a small little store but the service was HUGE!

I actually love this UPS, which I think is a strange thing to say about a packing and shipping store… But the customer service is always friendly and personal.

Each time I come here, I am treated to friendly, professional and efficient service. I normally pre-​package my shipments but this past time I had no choice but to hand over a heavy fragile item without a box or so much as one styrofoam peanut to protect it. The package arrived in perfect condition.
Had the recipient of my package been able to wait a week, the shipping cost would have been $ 20 for an 18×18×8 box. Unfortunately, it needed to get there the next day. The cost was substantially more and the nice lady behind the counter gave me a Frequent Shipper 10% discount to help ease my pocketbook’s pain.
There is a UPS Store closer to my house but I try to ship from this location whenever possible. It’s worth the extra drive for such excellent customer service.

This store is not convenient to where I live, but I still go here because as far as I am concerned, it is the *best* UPS around. I am always greeted with a smile and super friendly/​quick service.
I have been to several other UPS stores around Denver, and none of them compare to this location. Like other reviews state, they are there to help you package your items and always seem to have enough personnel that you’re never waiting long. (or at all!)
Lastly, they go above & beyond — just tonight I had a package arrive 20 minutes before they closed. It needed refrigeration, so they called me to tell me it had arrived and that they could provide safe-​keeping at a restaurant next door for me to pick it up whenever I could. Package was safe & sound when I got there to grab it… awesome!

Went in to mail a prepaid package at 4:50 today, store closed at 5:00. Friendly employee took my package, weighed it, gave me a tracking #, and taped it up for me. Sure beats the post office where you have to buy tape and can barely find a pen or an employees working at the desk with 9 slots. No moaning or groaning, just good service.
If you’re using UPS be sure to go here and not the store further south by See’s and Best Buy. Rude fools there!!! See those reviews and avoid like the plague.