The Sliding Door

I had a good experience with The Sliding Door Company. My negative is that it took so long to receive the door after ordering it. Now, granted, I was informed upfront that it would take 10 – 12 weeks. Unfortunately, my shipment was impacted by the dockworkers strike in Long Beach and L.A., so my installation took closer to 15 or more weeks. Additionally, I had a rounded (radius) wall where the door was installed, so that raised some concern by the L.A. order-​review department, so they flew out a specialist to ensure it was installed correctly, and that delayed the installation, too. The installation went extremely smoothly and the door looks great and is working great. I worked with Kristen Celmer as my designer/​sales consultant, and she was very helpful in choosing glass and trim that coordinated well with my interior and existing cabinetry. She also responded promptly whenever I needed to reach her throughout the process.

I want to give a positive Unilocal out for The Sliding Door Company!!! I purchased and had installed closet doors for several of my bedrooms. These doors are awesome they have a smooth glide and do not or will come of the tracks. My doors are custom I chose my finishes such as the frame and glass type. The sales person was friendly, knowledgeable and really took her time helping me choose the design. They look perfect in my home. Service was great the installers showed up on time, were professional and cleaned up after themselves. They do take a while for them to arrive because they are custom but well worth the wait.

Do not even consider purchasing anything from this place. Walk away now, trust me. 8 months later and we still have problems. What you are shown is not what they install. The quality is not the same. The showroom materials in Colorado are not the production materials that come from California. The installation process is a huge pain. They are beyond sloppy and use a roving installation group. Their people showed up and within 10 seconds I could tell that they had no idea what the job even was, and they honestly just did not care. The first installation (3 months after purchase) brought severely damaged door frames with scratches and streaks all over the glass. The first installation guy said, and I quote «I would not pay for this either» and they have no control over getting anything fixed, so now you have to work with the sales people in California, not Colorado. The second installation (3 months later) with a new set of people and we still the same issues –scratches all over the glass with large areas where the glass coating was poorly applied along the edges and the doors are uneven so they slide open with the slightest touch. These doors will not last 2 – 3 years before we’ll need to replace them. They already look like crap and we just spent over $ 2,500. Do not put yourself through this, you’ll waste money and feel like sucker. And once they get your credit card they will charge you no matter what you may have agreed upon later over the phone. Walk away now, trust me.