Renewal by Andersen

The sales person was very nice but super high pressure. The appointment lasted 1 hour and 45 minutes… the last 40 minutes was just trying to get him out of my house. After receiving a quote for over $ 13,000 for five windows, I informed him that I would be speaking with other window installers, but he would not take no for an answer. I was trying to be nice and kept telling him I was not going to order windows without comparing the prices of other companies… I kept repeating this for 40 minutes before he finally left. I checked reviews on Unilocal and saw that they did not receive great reviews. I received a quote from another company and the quote was just over $ 10,000 for 11 windows and only $ 5,700 for the five windows I had priced with Renewal by Anderson. For example my largest window that has an arch on the top was nearly $ 5,000 with Renewal and only $ 1,300 with another company.

We were quoted 24K (with a 25% discount!) for two sliding glass doors tonight. I almost fell out of my chair laughing.

Put up a «No Soliciting» sign because these people don’t get the clue when I tell them to stop coming to my door, and that we’ve already had a quote done by them!!!
Still one of their door to door guys came to my house this past weekend. When I opened the door I pointed to the «No Soliciting» sign, and disrespectfully he claimed he wasn’t trying to sell me anything!!! I just shut the door in his face.
FYI Renewal by Anderson, this is harassment, and charges can be filed against you for it!!!

1.) First call to schedule, they INSISTED that my husband be present for appointment. I own the home and am a GROWN WOMAN!!! Absolutely sexist/​rude/​demeaning/​ridiculous!
2.) They make you pay quite a bit upfront — understood. Then, when they install, no reminder that you have to pay balance in full by check only (actually two — one at beginning of install and one at end).
3.) They basically TELL you when they will install, not ask you.
4.) Told by salesman that my window coverings would fit in new windows, as they were measured to previous windows. They did not fit. I cannot afford new window coverings and salesman not very responsive or caring that my children have bright light shining in their bedrooms and have no privacy!!!
Update: They did the right thing and bought new window converings for the replacement windows. Took several phone calls but they did it. Revising rating because they did the right thing in the end.

This company uses door to door sales people and does not respect NO SOLICITING signs.

Worth every penny — even if it ended up a costing a lot of pretty pennies! :)
Greg was the contractor/​lead on our project. He came over and gave us an at home presentation. He showed us the quality of the company’s windows, explained the homeowner’s lifetime guarantee and tax write off, and finally walked us through the installation process. (Note: By signing up for the window replacements/​installation right then we were given a few significant discounts on the overall price.)
The installation process went as follows.
Within a couple days of meeting Greg, two courteous Renewal by Andersen representatives came by to take exact measurements of the windows to be replaced. They were there for less than 20 minutes. We did not hear from anyone from the company for about two and half months after that.
Side Note: I know it sound crazy to wait that long. However, I have 2 children, a dog and a husband and family that came to visit throughout the time. Also, we signed up for this right before the holidays so time flew by for us — Thanksgiving, Christmas, New Year’s, Valentine’s Day, a car accident, appointments, etc! For most people, I understand that two and half months can be nerve-​wrecking, cause restlessness and cause anxiety. But Greg, our Contractor, told us we wouldn’t hear from them for about 8 – 12 weeks. So long as it didn’t exceed the 12 week mark we were totally fine. To interested customers, the windows are CUSTOM MADE — so it takes time to build customized, quality, lifetime warranty products like this.
When we finally heard from the company, it was an automated text message to set a date for installation; I have to say this was pretty unprofessional of them. I would have appreciated an actual phone call. It got pushed back a couple days due to weather (that’s February in Colorado for you).
Installation day finally arrived and a crew of professional looking contractors looked ready to work. They said it would take two days to complete and they kept their promise. I stayed home with my kids and, hopefully without sounding creeping, I watched them work every once in a while.
They were at it! And they were efficient! They took a couple breaks here and there but went back to the grind immediately. On Day 1, they removed the old windows and discarded it for us. They fit in the new windows and sealed them in. That night we could already feel the efficiency of the windows as it kept much more heat in than before on a winter night. On Day 2, they put in the finishing touches. They added window sills, that were not previously there, and they framed the windows; my husband later painted them as they were ready to be either painted or stained. It was craftmanship at it’s finest. I was impressed.
At the end of day 2, the Project Manager walked me through how to use each window, how to clean it, how to take it apart, etc. He had me test each window that was installed to ensure that it was to my liking. I was instructed to call right away if I noticed anything off or irregular about the window.
They left my home in one piece. They did a meticulous job cleaning up after themselves, ensuring that there were no nails or raw pieces of wood that could hurt us. There was no random debris floating in the air. It helped that they didn’t use cheap plastic to cover the floors. They had thick, yoga-​like-​mats, covering every inch of floor they walked on.
A week later, I got a follow up phone call. A week after that, I was asked to review their work. They strive for 5 stars and that is exactly what I gave them because it was exactly what they deserve.
This company isn’t an instant gratifcation — give me cheap vinyl windows — kind of company. They take pride in their product, in their installation process, and in their employees. They spend less time in marketing material and more time making sure that their work is 100% customer satisfaction so that their happy customers can refer them.
There is no denying that the cost can be pretty intense. Just remember: You ALWAYS get what you pay for. In our case, we paid for a lifetime of quality windows. They are energy efficient: keeping us warm in the winter and cool in the summer. They are beautiful: framework is gorgeous, we have double paned windows and a screen but we can see our backyard and beyond it so clearly.
Finally, I know you are probably wondering how much we paid… it was about $ 2,500 a window. Needless to say, when we are ready we will get the rest of the windows in our home done by Renewal by Andersen.

Although I don’t have my windows yet, things are not looking good. It took months to find an install day. This was due to my busy travel schedule and my husband working as well. The installation day finally came. Both my husband and I wanted to be home for install. This required taking off work for my husband.
After the installation people had arrived, we received a call from someone saying that the installation could not be finished on our installation dates. My husband was told that installation could not be completed in the two days promised as their schedule was busy.
— Only 13 of the 16 windows purchased were brought to my home???
— The 13 windows they did bring were not the windows we ordered. They were similar to the windows we already have that break all the time due to us living in a very windy area.
My husband and I were ready at 8:00 as we were told. They came shortly after. The installation people did not leave until 12:30 PM. Both my husband and I wasted 4 ½ hours and didn’t have even one correct window installed.
We prepare our home when we have workmen com. We put valuables and things that can easily break away. It takes about an hour to do this. It took us another hour to put everything back. Renewal has been holding over $ 11,000 of our since 2015!!!
I now know why they want their money in advance. They can give terrible service, and their customers are stuck!!!
On the positive side, the installation crew was as service oriented as could be. They were apologetic, courteous and helpful. After meeting them, I would have had no idea what was to come. My compliments to Angel and his team.

Recently purchased a home in Colorado Springs that needs new windows. Called Andersen to set up an appointment for a consultation. The first person I spoke with asked when a good time when both homeowners would be home, I explained that my husband is rarely available and the meeting would be with me only. The person put me on hold under the pretense of calendar computer issues when in fact I was being sent to a manager who informed me that I had to have my husband present. Absolutely ridiculous! They lost a sale for sure. I urge everyone who cares about gender equality to find a more respective company that is not so misogynistic. Additionally, I was able to schedule 4 other window consultations sans husband without any issue.

Very disappointed. We had one window replaced. The appointment was on a Tuesday. The installers arrived late and were unable to finish the job. They said that they would finish on the following Friday and would call with the time. By 5:30pm on Thurday we had heard nothing. We called them to set up the appointment. Of course, we had to schedule more time off of work. They arrived late again on Friday. After they left, I spent 20 minutes picking up debri. I called the local Operations person and left a voicemail stating that I was disappomted. I never received a call back. I won’t pay top dollar for poor service again.

Will never use these people again. Install was over 30 days late, then 1 window came from the factory damaged, another month goes by, they call reschedule for the install then the day of installation one shows up or calls. When I called to find out what was going on i get transferred from one person to another, no one seems to know why the installers didn’t show. I explained I had purchased 5 windows and a door from them, and needed to do the rest of the home as well but I was concerned about their customer service. All I got was ‘We apologize” I asked Crystal Robertson, Operations Manager, if my business was not important to them and she replied, very snottily «What do you want from us?» I told her to never mind I would find another company to work with. You would think after spending as much as i did and wasting a whole day of my time they would have at least tried to make it up to me in order to save my business. Guess Anderson does not need our business!

Great service. Very well done. It was not extremely expensive for such a quality job. Scheduled over the phone and did not run into any problems. A representative came and was very friendly, patient and helpful, gave us a great quote. The new Windows keep me from freezing at night!

Terrible customer service on initial phone call — all I wanted was 2 windows replaced and after taking down all my information like a robot, the guy proceeded to upsell various products and services I didn’t need. After refusing several attempts of this, I finally had to tell him I was no longer interested. Easy with the pushy sales shtick, especially on Call #1.

Renewal by Andersen made the window/​patio door buying and installation process so easy. Although they are not «cheap» you really get what you pay for and you can see and feel the quality of what you purchase. Nathan, our sales consultant was there for us every step of the way and was extremely responsive and respectful. He educated us about the different types, what would be appropriate and went through the costs completely before he helped us decide what would be appropriate for our circumstance and our home. He went the extra mile to ensure we were satisfied. We actually got all the products 2 weeks before they were promised. Thank you for making it so easy and I would unequivocally recommend them to all my friends!

This is a follow up to my previous post. I talked with the Denver area manager regarding the issues with my mother and a salesman. He was very concerned and apologetic. He followed up with the specific salesman’s manager, who called my mother to apologize and to see if there was anything that they could do to make it right. He did say he would counsel the salesman on the issues I raised. While these actions do not erase the problems, it does show that management is concerned and responsive. Hopefully, the salesman, and others, will learn from this and be better at their jobs.

Renewal Windows in Denver is a great company thanks to Jesse and Kasey. This team did such a professional job. They were both friendly, focused on the job at hand, and tolerated our inquisitive dogs. Jesse and Kasey put in several windows last year, and they did such a great job that we hired them back to do the rest.
Renewal is quality!

Although we decided not to replace our windows after all, I am happy that Renewals by Andersen Windows is who we consulted with. We are moving in the next year & a half & it just doesn’t make sense to make such a big investment with this particular house. We met with Nate & he educated us on windows in general & what sets Andersen apart from other companies. The meeting was very informative & we will definitely keep this company in mind in the future. Nate was a pleasure to work with.

I don’t know why my review of Andersen was removed, but I’ll state again that this is a GREAT company! We replaced our windows three years ago and they do everything we expected. From the sales team to the installation everything went as they said it would. I would have preferred they had cleaned up a bit better, but I’m pretty clean conscious so that didn’t surprise me. The windows look awesome and operate fantastically! So easy to keep clean I love it!

Just a warning. Before you sign any agreement with Renewal by Andersen, thoroughly read EVERY line of the agreement. Make sure all blanks are filled in.
Both my wife and I were REQUIRED to be available for the for the presentation by the sales rep, who was friendly, knowledgeable and respectful.
The presentation took much longer than promised, but we were impressed with the quality of the windows and, with winter on the way, we were anxious to get the project done. Having listened to the presentation for well over an hour, we were by this point running late for other commitments, so we hurriedly signed the contract and gave him the required 33% down payment, failing to take note of the «Estimated Starting Date» box in the agreement.
This was on September 29. After the presentation and the signing of the agreement and paying the required 33% down payment, he asked us when we wanted the windows installed. We said by the end of October. He laughed and replied, «That will never happen.» (So why did he even bother to ask us?!) He said we could not expect to see the project done until about Christmas, maybe early January, after a wait of at least three months or more. Later we reviewed the contract and found the «Estimated Starting Date» was specified as 10 to 12 weeks. (Note, that’s the «STARTING» date.) If we had not been so much in a rush and really reviewed the contract, we would not have agreed to this timetable.
So as of today, November 28, eight weeks later, here is the status of our project:
Andersen has thousands of our dollars.
And we have the prospect of waiting until sometime in late December or January before Andersen installs the windows. Maybe.

They came door to door in our neighborhood and I decided to make an appointment because we were starting to get quotes. They required both my husband and I to be there even though it wasn’t convenient. The sales rep was on time, but came in with a bad attitude. He looked at a few of our windows and just started talking about how horrible and cheap they were. This went on for about 10 minutes before I asked how much theirs cost.
Then it got ugly. See, I’m a woman and my background is Architecture and construction. Apparently, he didn’t want to talk to me only my husband. He was very rude and condescending to me and when I told him I did not like the way he was speaking to me, he said he was giving what he was getting. I gave him about 25 more minutes to turn things around, but he never showed samples or told me why their windows were better.
He just continued to argue with me about my understanding of construction. I get that windows are expensive, but I“m not going to spend the same as someone with a much nicer home. This became a point he wanted to argue about and eventually said I was wasting his time when I asked how much the windows cost. (I guess cost shouldn’t be a concern) I eventually had to ask him to leave after he continued to be rude and sexist to me in my own home.
Customer care called to do a survey and I was honest. They were nice enough, but just wanted to send someone else out. I personally do not want to give them my money when they perpetuate such a negative attitude towards women.

If you want to be insulted in your own home, then this company is for you.
I don’t know how this company will stay in business if all of their sales reps are egotistical, sexists who, instead of talking about their windows, opt to browbeating people in their own homes.
My wife and I scheduled an appointment (after they sent a solicitor door-​to-​door in our neighborhood), and instead of the sales rep taking a few measurements and giving us a quote, he decided to tell us we needed to be ready to spend 20% of what our home was worth and arguing about flooring with my wife. My wife, by the way, has her degree in architecture and used to design million dollar homes in South Carolina.
We kicked his backside out of our house after he refused to apologize and claimed we wasted his time (after his company went door-​to-​door soliciting appointments). So, Andersen may have the best windows in the US, but with people like that representing their company, I can say that they won’t be getting a dime from me or my wife.