The Flooring Group

I literally never write negative reviews but this company deserves it. Plain and simple they will not accept a return of tiles that i got from my general contractor that dont match the project whatsoever because i only have 3 unopened boxes versus a pallet of them. So unprofessional and i am really not surprised that they have 2 stars

The subcontractor Jose Rito Arellanes contracts with the Flooring Group. Watching Jose work is like watching Mr Magoo. The first day he showed up at noon without supplies. He had to leave to go get them. The second day he showed up at noon without tools or workers. He left twice: once to get tools, once to get a worker. I became a doorman rather than a customer. I fired him the second day after he returned at 8:00pm with a worker. I hired a professional instead. My experience with the Flooring Group was excellent except for the part where they actually install the carpet.
Look elsewhere.

My carpet subcontractor sent me down to pick out some carpet for a higher end home I was doing.
I was greeted by a middle aged guy busying himself helping the receptionist figure out something on the computer, who told me the lady I was supposed to talk to had already left for the day (even though I was there an hour early).
And then… nothing…
He just looked at me, so I was like: «Ok, is there someone else who can help me?»
«Oh, man, I don’t think so… we’re just so slammed…»
I looked around the showroom, took in the ONE other customer present, and left.
Never to return.
Seriously don’t understand why some people are hired to work in certain industries.
Fail.

I am not sure who the previous reviewer dealt with in their experience, but I have used The Flooring Group on numerous occasions for both my personal residence, and rental properties. I have consistently found them to be 30−40% below retail (they are wholesalers) and have been able to negotiate a little with some bulk ordering. Colleen has been wonderful to work with. Now, I just call with a model # and yardage when I need something and it is paid for, cut, and ready for my contractor without my ever stepping into their showroom. This is my only carpet source now!

Worst flooring experience ever. They have managed to screw up about ten times on one small order. First, Gary seems like he wants to rush me into a decision, ring me up and get me out the door. Then, when the order arrives he fails to call and tell me. I call them to find out that it is in. Then he fails to tell me about a broken box of tiles. I find out at the pickup area. Then he says he will have the new box in two days and will deliver it to me. I get home to find out I received the wrong tiles for one box. He then promises to get those in two days and deliver along with my replacement box of tile. No call. I call on day three and leave a message. No call back. Day five (only counting business days) I reach Jeff who says he will find out where my tile is and call back in 10 minutes. Half hour later, Jeff says the tiles I want may be back ordered!!! He will let me know first thing in the morning. Guess what happens next? No call. I call leave message. No call. I call back and get Gary, who begins trying to track my tile down. He finally calls back and yes, my tiles are back ordered until January! In the mean time my installer is waiting waiting waiting. Now I must find an alternative to what we selected and fast since what I was sold is unavailable. These guys just plain suck. Too many other options in the area. Steer clear.

The WORST experience I’ve ever had purchasing carpet. Not only did I find that their prices were high (they did beat when I showed them proof their price was high), but after the carpet was installed they did not stand behind the product’s warranty. We only went here because our contractor recommended it. I WOULD NOT purchase from this company or their related businesses unless you are looking for a hassle and the run-​around.